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3. Refer to the Warranty Statement if the product
is covered under the five-year Boca Research,
Inc. Limited Warranty.
4. Certain parts will not be covered under the Boca
Research, Inc. Limited Warranty. Dealer installed
parts are warranted by the dealer. Parts which
you have installed yourself are covered only by
the supplier’s warranties. In these cases, Boca
Research, Inc. can identify which parts are
defective, but will not replace such parts until
specific written authorization is received from
you. The cost of parts and labor involved in
making such repairs will be billed to you C.O.D.
5. When sending a board to Boca Research, Inc.
for repairs, please be sure to include the Voyager
64 board, your return street address (for UPS
purposes), phone number, and the RMA number
mentioned above.
Servicing Your Boca Product
If you suspect a problem with a specific program
or software package, make note of the name,
version or release number, and manufacturer of
the software.
2. Call Boca Research Technical Support
Department between the hours of 8:00 a.m. and
6:30 p.m. Eastern time Monday through Friday at
(407) 241-8088. A technical support specialist
will be available to discuss the problem(s) you
are experiencing.
If it is determined that factory service is required,
you will be given a Return Merchandise
Authorization (RMA) number. Please place this
number on the outside of the package when you
return the item(s) for service and reference it on
any correspondence included in the package.
Boca Research, Inc. will return any product which
is not accompanied by an RMA number.
