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BOCALANcard-PC
Appendix C: Servicing Your Boca Product
If your Boca product requires service, first contact the authorized dealer
from whom you purchased the product. If the dealer is unable to assist
you, and you must contact Boca Research, Inc., please follow the
instructions below.
Our electronic BBS is available 24 hours a day at (407) 241-1601 and will
support data transmission speeds up to 28.8Kbps with settings of N, 8, 1.
If you have a modem, the BBS may be helpful (especially during off
hours) if you have a question about product settings or compatibility, or
if you wish to download driver software or utilities.
If the Troubleshooting section did not resolve your problem, you may
call our technical support staff for assistance. If you haven’t referred to
the Troubleshooting section, there’s a good chance the solution to your
problem is there.
NOTE: CALLING TECHNICAL SUPPORT WITHOUT COMPLETE
AND ACCURATE INFORMATION CONCERNING YOUR
PROBLEM MAY BE BOTH TIME-CONSUMING AND
FRUSTRATING FOR YOU.
1. When calling Boca Research Technical Support, have the following
information available:
Board name and part # (located on the board)
Computer manufacturer
Computer model
Peripherals in system
Operating system and version
If you suspect a problem with a specific program or software
package, make note of the name, version or release number, and
manufacturer of the software.
