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Section Three: Troubleshooting

This section  provides a list of possible software error messages
with suggested solutions as well as other common problems that
may be encountered. Always make sure that the network you are
connected to is functioning.

Message: THE BOARD CANNOT BE FOUND

Problem: The adapter is not present or the driver does not
recognize the adapter.

Solution: Plug the adapter into your PC card slot.

Message: BOARD RAM FAILED THE MEMORY TEST

Problem: The RAM buffer on the adapter failed.

Solution: Change to a new adapter and run the driver again.

Message: THE BOARD DID NOT RESPOND TO THE
INITIALIZATION COMMAND

Problem: The driver recognized the adapter, but the adapter
failed to respond.

Solution: Change to a new adapter and run the driver again.

Troubleshooting

Summary of Contents for BEN1PA

Page 1: ...1...

Page 2: ...2 BOCALANcard PC...

Page 3: ...IT you should check your DOS manual or seek assistance from you local computer dealer to install the product How to get Technical Assistance The dealer that you purchased this product or your computer...

Page 4: ...rance programs to ensure the product you purchased is of the highest caliber Sometimes however a component may be missing from the box or is damaged or corrupt in some way If this happens immediately...

Page 5: ...ix C Servicing Your Boca Product 36 Warranty 38 Copyright 1995 Boca Research Inc All rights reserved No reproduction of this document in any form is allowed without permission in writing from Boca Res...

Page 6: ...sic introductory information go to the EXPRESS Installation on pages 8 11 The balance of the manual contains a product overview driver installation troubleshooting and technical specifications Package...

Page 7: ...ugh 10 are intended for knowledgeable and experienced users accepting default settings For more detailed instructions go to Section Two page 14 Section One provides a product overview along with some...

Page 8: ...card PC START HERE SPECIAL RJ 45 CABLE BEN1PA LAPTOP OR NOTEBOOK COMPUTER OR SPECIAL DUAL RJ 45 BNC CABLE BEN2PA CONNECT FOR 10BASE T OR 10BASE2 BEN2PA EXPRESS Hardware Installation PC CARD SLOT BOCAL...

Page 9: ...9 CONNECT FOR 10BASE T OR 10BASE2 BEN2PA CONNECT FOR 10BASE T ONLY BEN1PA OR EXPRESS Install GO TO PAGE 10 EXPRESS SOFTWARE INSTALLATION...

Page 10: ...ETWORK DRIVERS YOU WISH TO INSTALL BY PRESSING THE SPACEBAR FOR EACH FOLLOW ALL ON SCREEN INSTRUCTIONS NOW GO TO SECTION TWO FOR INSTRUCTIONS ON HOW TO CONFIGURE YOUR NETWORK OPERATING SYSTEM FOR USE...

Page 11: ...des an intelligent enabler which recognizes any previously installed card services software This makes the card compatible with most current and future generations of portable notebook and palmtop com...

Page 12: ...uit cards There are three types of cards which differ only in thickness size Type I Type II and Type III All three use the same 68 pin connector which attaches the card to the notebook or laptop compu...

Page 13: ...Drivers for some of the more popular network operating systems are included in sub directories on the device driver diskette which came with this package These drivers are standard implementations for...

Page 14: ...P 2 Make Network Connections 1 If you are using the supplied RJ 45 only cable BEN1PA then you are connecting to a 10Base T network only Attach the special plug end of the supplied RJ 45 cable to the B...

Page 15: ...llation make a back up diskette for the software driver diskettes Use the backup diskette as the working diskette If drivers do not appear to have installed correctly or if your receive an error messa...

Page 16: ...sks for destination directories to where the network operating system files will be copied Accept the default or change the directory name Press ENTER when ready 4 The Installation program copies the...

Page 17: ...ded without any parameters This information will be needed for your NET CFG file or your PROTOCOL INI file depending on your operating system Most computers will operate with these default settings If...

Page 18: ...dresses assigned with NETOPEN should be excluded from your EMM386 EXE or the equivalent line in your CONFIG SYS You will need to change the following line in your CONFIG SYS example assumes the card i...

Page 19: ...MLID section must exist in the NET CFG if your network has more than one adapter NOTE The ODI driver always checks the parameters of the NET CFG first If the related adapter s configuration parameters...

Page 20: ...to create and or modify a batch file then save it to disk You may use your AUTOEXEC BAT if you desire Load the files in the following order PCMCIA card enabler link support layer LAN Driver protocol s...

Page 21: ...nd Protocol Support LAPS program 3 Select Install again to copy the Boca PCMCIA driver file to the hard disk When prompted type A NDIS2 4 Select Configure and choose the Boca Ethernet PC Card 5 Choose...

Page 22: ...a Ethernet PC Card from the menu 5 Complete the installation and reboot the computer Microsoft LAN Manager 2 0 for DOS and OS 2 NDIS Driver 1 Use the Setup program from Microsoft LAN Manager to begin...

Page 23: ...n should now appear 5 Press the SPACEBAR to select the Boca PCMCIA Adapter card and press ENTER 6 Select NO on the screen 7 Press ENTER three times and the Network Driver will appear 8 Choose the Boca...

Page 24: ...ew Configs and press ENTER The Network Adapter Drivers should now appear 4 Choose Other Driver and press ENTER 5 Insert the Driver diskette into the specific floppy drive and enter the drive A or B 6...

Page 25: ...2 Select Network icon 3 Select Adapters item in Option dialog 4 Push Add button 5 Select Unlisted or Updated Network Adapter Install driver appears 6 Key in specified drive and path name A NDIS2 7 Ins...

Page 26: ...are message appears 3 Chose NDIS Ethernet and press Enter 4 Key in the specified interrupt number and PCMCIA to the PROTOCOL bindings 5 Press F10 when done Press Esc to exit this screen 6 Select 2 Log...

Page 27: ...roblem The adapter is not present or the driver does not recognize the adapter Solution Plug the adapter into your PC card slot Message BOARD RAM FAILED THE MEMORY TEST Problem The RAM buffer on the a...

Page 28: ...ct the cable to the adapter and run the driver again Message ADAPTER CARD NOT FOUND OR I O PORT ERROR Problem s There two possible reasons for this message 1 the adapter card is not installed correctl...

Page 29: ...ate your NOS and version number Software driver type and version number Symptoms Your computer reboots or hangs after running the network driver PMXMLID COM Possible Cause The PC Card enabler may be c...

Page 30: ...2 Check for wrong RJ 45 pin assignments Symptoms 1 Coax connection results in card failure 2 Rx Tx LED indicator flashes on and off Possible Cause Bad coax cable link Solution 1 Check BNC connection f...

Page 31: ...f available If the problem is eliminated then the original slot may be defective Contact your dealer for assistance Symptom Card failure after configuration Possible Cause Configuration conflict Solut...

Page 32: ...documentation for more information Symptom Incompatibility with your system s BIOS Solution The BIOS in many portable computers and laptops resides in flash memory which is easily updated Most laptop...

Page 33: ...n This normally results from assigning the card to the COM port corresponding to the mouse s COM port e g COM1 and COM3 or COM2 and COM4 Symptom Cannot Load Network Drivers Solution Make sure the card...

Page 34: ...t RAM Buffer 16KB I O Base Addresses 240h to 360h software selectable Interrupts 3 4 5 10 11 12 15 Card Dimensions 85mm x 54mm x 5mm 3 37 x 2 13 x 197 Power Requirements BNC Transceiver 5V 0 28A max t...

Page 35: ...equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of t...

Page 36: ...load driver software or utilities If the Troubleshooting section did not resolve your problem you may call our technical support staff for assistance If you haven t referred to the Troubleshooting sec...

Page 37: ...ch you have installed yourself are covered only by the suppliers warranties In these cases Boca Research Inc can identify which parts are defective but will not replace such parts until we receive wri...

Page 38: ...aced parts and or products become the property of BRI If the returned product is sent by mail the purchaser agrees to prepay shipping charges insure the product or assume the risk of loss or damage wh...

Page 39: ...39...

Page 40: ...40 BOCALANcard PC Manual Part 9469 Rev 2 0...

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