BlueTree BT4400, Product Manual

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Chapter 5: Troubleshooting
34 BlueTree Wireless BT4400 & BT5400 Product Manual V0.0
Issue Possible cause Suggestion
The Network Status Display shows a
blank screen. Modem is powered off. Check modem's power cable.
Modem's serial cable is disconnected
from PC. Check that the serial cable is connected
to the proper COM port on your
computer and the other end connected
to MAIN.
Service is stopped. Go to BlueTree Modem Properties and
select Service Control. Then click the
Start button.
The Network Status Display doesn't
show the name of a service provider. No service is available. Check with your service provider.
You are outside the network coverage
area. Check your service provider's coverage
map to verify if you have service in your
immediate area.
Your antenna is not installed correctly. Verify that your antenna cable is
connected to the modem.
Your signal is lost (you are in a tunnel or
behind a building preventing the modem
from receiving a signal) Change your location.
Your account has not been activated by
your service provider. Check with your service provider.
Another application cannot access the
COM port used by the modem. BlueVue service is running and is
currently using the COM port. Open BlueVue and select the Tools
menu. Click on Pause to pause the
Agent and release the COM port.
Cannot establish a data connection. Your user profile has incorrect entries. Go to the Connection Manager and open
the profile. Ensure that you have the
correct entries as supplied by your
service provider.
You are outside the network coverage
area. Change your location to regain a
received signal.
Your account is not activated. Contact your service provider.
Your signal is lost (you are in a tunnel or
behind a building preventing the modem
from receiving a signal). Change your location to regain a
received signal
BlueVue service is stopped Go to BlueTree Modem Properties page,
select the Service Control tab and click
the Start button.
BlueVue Agent is paused. Resume BlueVue Agent.
Information in the BlueVue screen takes
time to be refreshed. This is normal behavior. Information from the modem takes a few
moments to collect and process.
Modem not detected using my USB-
Serial Adapter. Service is stopped because the USB-
Serial Adapter cable was inserted after
Windows and BlueVue were started. Restart Windows or go to the BlueTree
Modem Properties page and select
Service Control. Click the Start button.
Cannot close or exit BlueVue while
disconnecting a data session. This is normal behavior. It takes a few moments for BlueVue to
complete the disconnection process.