22
Q & A
Q
Printer Would Not Print.
A
Check the battery status as well as the power connection.
Without sufficient battery life to carry out a complete printing operation,
the printer will not print.
Make sure the printer has not run out of paper, and the roll has been
properly installed.
Open the printer cover and install a new roll of printer paper.
Make sure the roll is feeding from the bottom.
Verify that the Paper Roller and Printer Cover are properly installed.
Q
Printer Paper Jam.
A
Remove the jammed paper from the paper roll and clear the feeding
mechanism.
Install a printer paper roll according to the Install the Paper Roll.
If the problem continues, it is most likely because of the low paper quality.
Install a new roll of paper in a better condition.
Q
Transactions Process Fails.
A1
Check the Magnetic Stripe Reader.
Conduct a test transaction with one or more different magnetic stripe
cards to ensure the problem is not the card itself.
Make sure to swipe the cards properly. With the MT760 Magnetic Stripe
Reader, the black magnetic stripe on the card should face down and inward,
and toward the keypad. The card must be inserted from the top.
A2
Check the IC-Card Reader.
Conduct a test transaction with one or more smart cards to ensure the
problem is not the card itself.
Make sure to insert the cards properly, and do not remove the card in
a premature manner.
Make sure the SAM cards are properly installed in the IC Card Slot
(that is secured according to Install/Replace SAM Cards).
WARNING
• If you have done the above and the device still does not work, please contact to
the service center.
• After the 1 year warranty the repair service will be charged.