Volume Control Commands through TV:
(Used to bring volume control back to the TV if currently using volume through DTA)
1.
Press and hold Setup button until the LED indicator turns green on the remote control
2.
Press the volume up button
DTA Mini Box won’t power on:
1.
Confirm that the power cord is connected to the DTA Mini Box and the AC wall outlet
2.
If the DTA Mini Box is connected to another until (such as a switched outlet or DVD player), verify that
the unit powered on.
Aspect Ratio (bars on screen):
If a customer states that they are unhappy with the bars on their screen, have the customer look for a Format
or Aspect Ratio on their TV remote control. This may correct the issue on some or all channels. However,
ultimately if a program is not being broadcast in HD then the customer will continue to see those bars on the
screen. If the customer does not like this, please advise them that they can switch to using their coaxial
connection from the DTA to the television.
No Picture on TV with DTA Mini Box:
1.
Try another channel or enter your PIN code, this channel may be restricted from viewing
2.
Verify that your TV is matching the setting on the DTA Mini Box. For instance, if you’re connected
using the coaxial jumper cable, make sure you have the same channel selected on the TV and 3/4
switch on the back of the DTA Mini Box. If using the HDMI connection, verify that you are on the
correct HDMI input.
3.
Confirm that all cable connections, including your coaxial cable is securely tightened onto both the
cable wall outlet and the INPUT port of your DTA Mini Box. Verify that all video cables between the
DTA Mini Box and the TV are firmly connected.
4.
If the DTA Mini Box video output is connected to a home theater unit, verify that the home theater
unit is powered on and set to the appropriate input source.
No Sound on TV with DTA Mini Box:
1.
Verify that the MUTE button on the remote control has not been pressed; try pressing the MUTE
button to restore sound for both the DTA Mini Box and television.
