Washing Machine /User’s Manual
37 / EN
Troubleshooting
Problem
Reason
Solution
washing performance is
poor: Laundry turns gray.
(**)
Insufficient amount of detergent has been used
over a long period of time.
Use the recommended amount of detergent
appropriate for water hardness and the
laundry.
Washing was made at low temperatures for a
long time.
Select the proper temperature for the
laundry to be washed.
Insufficient amount of detergent is used with
hard water.
Using insufficient amount of detergent with
hard water causes the soil to stick on the
cloth and this turns the cloth into gray in
time. It is difficult to eliminate graying once
it happens. Use the recommended amount
of detergent appropriate for water hardness
and the laundry.
Too much detergent is used.
Use the recommended amount of detergent
appropriate for water hardness and the
laundry.
washing performance is
poor: Stains persist or the
laundry is not whitened.
(**)
Insufficient amount of detergent is used.
Use the recommended amount of detergent
appropriate for water hardness and the
laundry.
Excessive laundry was loaded in.
Do not load the machine in excess.
Load with amounts recommended in the
"Programme and consumption table".
Wrong programme and temperature were
selected.
Select the proper programme and
temperature for the laundry to be washed.
Wrong type of detergent is used.
Use original detergent appropriate for the
machine.
Too much detergent is used.
Put the detergent in the correct
compartment. Do not mix the bleaching
agent and the detergent with each other.
washing performance is
poor: Oily stains appeared
on the laundry. (**)
Regular drum cleaning is not applied.
Clean the drum regularly. For this, please
see 6.2.
washing performance
is poor: Clothes smell
unpleasantly. (**)
Odours and bacteria layers are formed on
the drum as a result of continuous washing
at lower temperatures and/or in short
programmes.
Leave the detergent drawer as well as
the loading door of the machine ajar after
each washing. Thus, a humid environment
favorable for bacteria cannot occur in the
machine.
Colour of the clothes
faded. (**)
Excessive laundry was loaded in.
Do not load the machine in excess.
Detergent in use is damp.
Keep detergents closed in an environment
free of humidity and do not expose them to
excessive temperatures.
A higher temperature is selected.
Select the proper programme and
temperature according to the type and
soiling degree of the laundry.
it does not rinse well.
The amount, brand and storage conditions of
the detergent used are inappropriate.
Use a detergent appropriate for the
washing machine and your laundry. Keep
detergents closed in an environment free
of humidity and do not expose them to
excessive temperatures.
Detergent is put in the wrong compartment.
If detergent is put in the prewash
compartment although prewash cycle is not
selected, machine can take this detergent
during rinsing or softener step. Put the
detergent in the correct compartment.
Pump filter is clogged.
Check the filter.
Drain hose is folded.
Check the drain hose.
