BLiNQ Networks Inc.
X-1200 System Installation Guide
Release 1.0
Confidential - Restricted Use and Duplication
Page
56
Issue 01 D1
Symptom
Possible Cause
Solution
Software upgrade
fails
File Transfer Protocol (FTP)
issue, for example, invalid
credentials, incorrect server
IP, directory, or file name
Contact local network administrator for assistance.
Routing problem, for
example, not able to ping
the server
RBM not replying to
ping over the air
RBM may be in BSI mode
The BSI feature times out after 30 minutes. Connect to the
RBM over the air through the X-1200 WebUI and disable the
BSI feature.
Link is down
From the HM, verify that the RBM is connected. If it is,
verify that the IP address assigned to the RBM is correct.
RBM not coming
into service on HM
HM not transmitting
The HM is not synchronized to the Global Positioning
System (GPS). This process can take up to 45 minutes on
initial deployment.
Wrong frequency
Verify that the HM is using the correct frequency. If
possible, verify this also on the RBM.
Four RBMs already in
service on the HM cluster
The HM already has four associated RBMs in service; further
RBM requests are rejected.
RBM Media Access Control
(MAC) address does not
match the predefined RBM
in the RBM list
In the event of the HM being configured to use the
individual service flows, the MAC address of the RBM must
match one from the HM list. If this is not the case, the RBM
does not form a link with the HM.
Networking
problem
No ping over the air
Verify that the service flow definitions are correct. They
could be disallowing
Internet Control Message Protocol
(ICMP)
packets.
Nothing connects on the
RBM Ethernet port
Verify that the device being pinged is actually in service and
connected to the Ethernet port of the RBM.
