FAULTS - PROBLEMS PROCEDURE
Before returning your Minipond Filter to your dealer or contacting our Consumer Advice Department,
please carry out the following steps. This will solve most problems quickly and easily.
1.
Ensure electrical procedures have been followed fully. Check fuses and any cable connectors/
switch boxes.
2.
(a) Follow routine maintenance procedure fully. (b) Check location and connecting your pump
details including flow rates. (c) Ensure that your pond volume and pump flow rate meet the
maximum pond size recommended for the filter model on the filter performance and specification
chart. (d) Follow troubleshooting guide.
3.
If there is a mechanical breakdown of the filter or UVC, return to the point of purchase for
inspection and advice (You will need proof of purchase).
CLEARWATER GUARANTEE
The Clearwater guarantee will be honoured for 1 year after proof of purchase. Clearwater is
guaranteed to a depth of 1m, so that fish are clearly visible.
Clearwater is guaranteed provided:
•
You follow all instructions as above.
•
Your filter is within the performance guidelines stated.
•
You consult the Consumer Advice Line and follow any advice to correct the situation. See details below.
Refunds can only be authorised by Interpet Blagdon.
CONSUMER ADVICE CONTACT DETAILS
Interpet (Blagdon) Consumer Advice Department
Vincent Lane, Dorking, Surrey RH4 3YX
Fax:
01306 876712
E-mail:
www.pondaquariumproblemsolver.co.uk/blagdon
IMPORTANT
GUARANTEE
This product is guaranteed against defects in material and workmanship for 3 years from the date
of purchase, under normal usage. The guarantee DOES NOT APPLY in case of improper use,
negligence, lack of maintenance or accidental damage to either the filter or UVC. If the filter or
UVC fails due to a manufacturing fault within this period it will be either repaired or replaced free of
charge. Liability is limited to replacement of the faulty product only; no other costs will be reimbursed.
This guarantee is not transferable and does not affect your statutory rights. This guarantee does
not confer any rights other than those expressly set out above. This guarantee does not cover the
filter foams or UVC bulb, which will need replacing when worn or every 6 months. If any parts are
needed, spares are available from your retailer.
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