• Verify that you have performed an initial email reconciliation with the BlackBerry Desktop
Software so that the email message folders in your email application appear on your device.
See the BlackBerry Desktop Software Online Help for more information.
I received notification of a new message, but no new messages appear
in my message list
If you have set your BlackBerry® device to hide filed messages and your BlackBerry device receives a
new message from a folder in your email account other than your inbox, the message is filed and does
not appear in a message list.
Some messages no longer appear on my device
• If your BlackBerry® device memory is full, your device deletes the oldest messages from a
message list. Messages saved on the device are not deleted.
• If you have turned on wireless email reconciliation and have set the Delete On field to Mailbox
& Handheld, email messages that you delete in the email account on your computer are also
deleted on your device.
A message or attachment is truncated
Your BlackBerry® device receives messages and attachments in sections. As you read the message or
attachment, the next section should be sent to your device.
1. If the message or attachment is truncated, try performing one of the following actions:
• Verify that your device is connected to the wireless network.
• Wait for several seconds. It might take a short period of time for your device to receive the
next section of the message or attachment.
• If you see "More available" at the end of a message or attachment, press the Menu key. Click
More or More All.
Some email message folders appear dimmed
If you cannot forward email messages from a email message folder, the check box beside the folder
appears dimmed.
1. Try performing the following actions:
• If your device is associated with an email account that uses BlackBerry Enterprise Server
version 4.0 or later, the folders might become available after a short period of time.
• In the message options, click Email Settings. Press the Menu key.Click Folder
Redirection. Turn off wireless email reconciliation, and then turn it on again.
The email message filters that I created are not working correctly
1. Try performing the following actions:
• Verify that you have turned on the email message filter.
• Verify that the email message filters are listed in the order in which you want your
BlackBerry® device to apply them to messages.
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Summary of Contents for 8100 SMARTPHONE
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