manualshive.com logo in svg

Blackberry 8100 SMARTPHONE, User Manual, Page: 225 / 230

Share
Download
Blackberry 8100 SMARTPHONE User Manual Download Page 225

Alarm troubleshooting

My alarm does not notify me on the weekend

1. In the alarm, verify that the Active on Weekends field is set to Yes.

Bluetooth technology troubleshooting

I cannot type a passkey on a Bluetooth enabled device

If the Bluetooth® enabled device with which you are pairing has no screen where you can type a
passkey, the passkey might already be defined.

1. On your BlackBerry® device, in the Enter passkey for <device name> field, try typing 0000.

My list of paired Bluetooth enabled devices does not appear

1. Try performing the following actions:

• Verify that you have turned on Bluetooth® technology.

• Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices

list.

I cannot pair with a Bluetooth enabled device

• Try performing the following actions:

• Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device.

• Turn off encryption between your BlackBerry device and the Bluetooth enabled device. In the

device options, click Bluetooth. Click a Bluetooth enabled device. Click Device

Properties. Set the Encryption field to Disabled. Press the Menu key. Click Save.

I cannot share contacts with a paired Bluetooth enabled device

1. Try performing the following actions:

• Verify that you have turned on Bluetooth® technology.

• Verify that your BlackBerry® device is paired with the Bluetooth enabled device.

• Verify that your device can share contacts with Bluetooth enabled devices. In the device

options, click Bluetooth. Verify that the Address Book Transfer field is set to On.

• Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports

the Handsfree profile or the Object Push profile. See the documentation that came with the

Bluetooth enabled device for more information about supported Bluetooth profiles.

Notification profile troubleshooting

223

Summary of Contents for 8100 SMARTPHONE

Page 1: ...User Guide...

Page 2: ......

Page 3: ...a folder 12 Collapse a folder 12 BlackBerry Basics shortcuts 12 No application opens when I press a Convenience key 13 Shortcuts 14 BlackBerry Basics shortcuts 12 Phone shortcuts 15 Camera shortcuts 1...

Page 4: ...he sensitivity level for voice commands 25 Turn off voice prompts 25 Set playback options for voice dialing 25 Help your device recognize certain numbers 26 Voice dialing troubleshooting 40 Camera 42...

Page 5: ...ettings 53 Message list settings 54 Message shortcuts 16 Message troubleshooting 56 MMS messages 80 MMS message basics 80 MMS message attachments 83 Message settings 53 Message list settings 54 Messag...

Page 6: ...0 Reconcile email messages over the wireless network 110 Delete email messages over the wireless network 110 Wireless data synchronization prerequisites 111 Synchronize organizer data over the wireles...

Page 7: ...135 Media card settings 137 Media shortcuts 19 Media troubleshooting 139 Maps 141 Map basics 141 Location bookmarks 143 Map shortcuts 20 Map troubleshooting 144 Contacts 145 Contact basics 145 Mailing...

Page 8: ...nology basics 169 Bluetooth technology settings 170 Bluetooth technology troubleshooting 171 Date and time 173 Set the date and time 173 Get the date and time from the wireless network automatically 1...

Page 9: ...voice command 39 About the preferred wireless network list 192 Add a wireless network to the preferred wireless network list 193 Change the order of preferred wireless networks 193 Delete a wireless n...

Page 10: ...d party applications 209 Set up a direct Internet connection for third party applications 209 Set permissions for third party applications 210 Third party application connection permissions 210 Third...

Page 11: ...er troubleshooting 128 Media troubleshooting 139 Map troubleshooting 144 Contact troubleshooting 152 Calendar troubleshooting 159 Alarm troubleshooting 167 Bluetooth technology troubleshooting 171 Not...

Page 12: ...ords or letter combinations that you type and adds them to your custom word list When you use multi tap you press a letter key once to type the first letter on the key and twice to type the second let...

Page 13: ...on that you want to switch to does not appear highlight Home Screen and press the Enter key Assign an application to a Convenience key Your device includes two Convenience keys located on either side...

Page 14: ...der with a plus sign beside it Collapse a folder 1 Click a folder with a minus sign beside it BlackBerry Basics shortcuts Move the cursor To move the cursor roll the trackball Exit a screen or move ba...

Page 15: ...to the Home screen press the End key Lock the keyboard or device To lock the keyboard on the Home screen hold the key To unlock the keyboard press the Send key and the key To lock the device set a pa...

Page 16: ...p of a screen press 1 To move to the bottom of a screen press 7 Move to the next or previous item To move to the next item press 6 To move to the previous item press 4 Move to a list item or menu item...

Page 17: ...he Home screen hold the key Turn on a theme or notification profile To turn on a theme or notification profile highlight a theme or notification profile Press the Space key Phone shortcuts Answer a ca...

Page 18: ...a message from a message list To compose a message from a message list press the comma key Reply to or forward a message To reply to a message press the exclamation point key To reply to all press the...

Page 19: ...NUM lock press the Alt key Insert a period or at sign in an email address field To insert the at sign and periods in an email address field press the Space key Type in a number or password field To ty...

Page 20: ...shortcuts Search for text in an attachment To search for text in an attachment press the exclamation point key Switch between the table of contents and full content of a document attachment To switch...

Page 21: ...ess the question mark key View a thumbnail version of a web page To view a thumbnail version of a web page press X To return to the normal view press any key Stop loading a web page To stop loading a...

Page 22: ...ng a song press the Mute key again Move to the next or previous item To move to the next item press 6 To move to the previous item press 4 Map shortcuts Zoom in to a map To zoom in to a map press the...

Page 23: ...dar options set the Enable Quick Entry field to No To move to the next day week or month press 6 To move to the previous day week or month press 4 To move up an hour in the calendar press 2 To move do...

Page 24: ...call and answer the incoming call click Answer Drop Current To place a current call on hold and answer the incoming call click Answer Hold Current To leave a conference call and answer the incoming c...

Page 25: ...to a different application and you want to end the phone call press the End key Switch calls 1 During a call if you receive another call click Answer Hold Current 2 Click Swap Make a phone call when t...

Page 26: ...s the default volume for all calls even if you adjusted the volume during a previous call 1 In the phone press the Menu key 2 Click Options 3 Click General Options 4 Set the Default Call Volume field...

Page 27: ...key 4 Click Save Adjust the sensitivity level for voice commands Sometimes your device might not recognize the contacts or phone numbers that you say 1 In the device options click Voice Activated Dia...

Page 28: ...ail access number If your SIM card is provisioned for voice mail the voice mail access number might already appear on the screen Contact your wireless service provider for more information about voice...

Page 29: ...mber or highlight a contact 3 Press the Send key 4 During the second call press the Menu key 5 Click Join Note When you add more than two numbers to a conference call place the conference call on hold...

Page 30: ...picture 5 Press the Menu key 6 Click Select 7 Center the picture in the box 8 Click the trackball 9 Click Save Change the caller ID picture for a contact 1 When editing a contact highlight the pictur...

Page 31: ...stores call logs for 30 days To stop viewing call logs in a message list in the phone options click Call Logging Highlight None Press the Space key Add notes to a call log 1 In the phone highlight a c...

Page 32: ...Verify that your wireless service provider has set up your SIM card for this service Turn on call waiting 1 In the phone press the Menu key 2 Click Options 3 Click Call Waiting 4 Set the Call Waiting...

Page 33: ...e Add a call forwarding phone number 1 In the phone press the Menu key 2 Click Options 3 Click Call Forwarding 4 Highlight a type of calls to forward 5 Press the Menu key 6 Click New Number 7 Type a p...

Page 34: ...has provided you with a default call barring password Block calls 1 In the phone press the Menu key 2 Click Options 3 Click Call Barring 4 Highlight a call blocking option 5 Press the Menu key 6 Clic...

Page 35: ...provided by your wireless service provider 7 Click the trackball To turn off fixed dialing press the Menu key Click Disable FDN Mode Add a fixed dialing phone number 1 In the phone press the Menu key...

Page 36: ...mart Dialing 4 Set the Country Code and Area Code fields 5 In the National Number Length field set the default length for phone numbers in your country 6 Press the Menu key 7 Click Save Note When you...

Page 37: ...ort 1 In the phone press the Menu key 2 Click Options 3 Click TTY 4 Set the TTY Mode field to Yes 5 Press the Menu key 6 Click Save When TTY support is turned on an indicator appears in the device sta...

Page 38: ...d to Call Log Stop ending calls when you insert your device in the holster 1 In the phone press the Menu key 2 Click Options 3 Click General Options 4 Set the Auto End Calls field to Never 5 Press the...

Page 39: ...input method to type the letter Delete highlighted items To delete highlighted items press the Backspace Delete key Phone troubleshooting I cannot make or receive calls 1 Try performing the following...

Page 40: ...keyboard Change the voice dialing language In the device options click Language Set the Voice Activated Dialing Language field Press the Menu key Click Save My device does not recognize names or numb...

Page 41: ...voice command 1 In voice activated dialing wait for the sound 2 Say Check coverage Check the battery power level using a voice command 1 In voice activated dialing wait for the sound 2 Say Check batte...

Page 42: ...Save Turn off voice prompts 1 In voice activated dialing wait for the sound 2 Say Turn prompts off Set playback options for voice dialing 1 In the device options click Voice Activated Dialing 2 Perfor...

Page 43: ...he Menu key Click Save My device does not recognize names or numbers in a voice command 1 Try performing the following actions Say the first name and then the last name of your contact Use the standar...

Page 44: ...set the picture as a caller ID picture or Home screen background click the crop icon Set the default flash mode 1 In the camera press the Menu key 2 Click Options 3 Set the Default Flash Setting fiel...

Page 45: ...nditions 1 In the camera press the Menu key 2 Click Options 3 Set the White Balance field 4 Press the Menu key 5 Click Save View the number of remaining pictures 1 Open the camera The approximate numb...

Page 46: ...to save a picture on your media card delete old media files In the camera options verify that the Quality field is not set to High High quality pictures use more memory than lower quality pictures Inc...

Page 47: ...e a contact name Type part of a contact name Click a contact 4 Type a message 5 Click the trackball 6 Click Send Note If you have associated your BlackBerry device with more than one email address in...

Page 48: ...e press the Menu key 2 Click Forward or Forward As Delete a message 1 In an open message click the trackball 2 Click Delete Delete multiple messages 1 In a message list highlight a date field 2 Press...

Page 49: ...mail message folder in the email account on your computer If you have turned on wireless email reconciliation your BlackBerry device receives changes that you make to email message folders on your com...

Page 50: ...ight the message 2 Press the Menu key 3 Click Delete Hide sent messages 1 In a message list press the Menu key 2 Click Options 3 Click General Options 4 Set the Hide Sent Messages field to Yes 5 Press...

Page 51: ...ith an email account that uses BlackBerry Enterprise Server version 4 0 or later If you use the BlackBerry Internet Service see the BlackBerry Internet Service Online Help for more information If your...

Page 52: ...message filter applies to messages that include your email address in the To field CC to me Specify whether the email message filter applies to messages that include your email address in the CC field...

Page 53: ...e the BlackBerry Internet Service Online Help for more information If your device is associated with an email account that uses an earlier version of the BlackBerry Enterprise Server see the BlackBerr...

Page 54: ...organization has set a corporate encryption key for PIN messages you can block only PIN messages that are sent to your device from outside your organization 1 In the device options click Security Opti...

Page 55: ...sage list press the Menu key 2 Click Options 3 Click Email Settings 4 Set the Use Auto Signature field to Yes 5 Type a signature 6 Press the Menu key 7 Click Save Set an out of office reply Verify tha...

Page 56: ...device is integrated with an account that uses the BlackBerry Enterprise Server 1 In the device options click Security Options 2 Click General Settings 3 Perform one or more of the following actions T...

Page 57: ...nd then associate your device with a personal email account using the BlackBerry Internet Service When you do this more than one message list might appear on your device You might be able to open mess...

Page 58: ...tor field to Yes Message shortcuts Compose a message from a message list To compose a message from a message list press the comma key Reply to or forward a message To reply to a message press the excl...

Page 59: ...If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area If you created an email address or added an existing email address to your device usi...

Page 60: ...ad the message or attachment the next section should be sent to your device 1 If the message or attachment is truncated try performing one of the following actions Verify that your device is connected...

Page 61: ...ing number mode is turned off In the phone click Options click the FDN Phone List Click the trackball Click Disable FDN Mode I am not receiving SMS text messages 1 Try performing the following actions...

Page 62: ...PIN message 1 In a message list press the Menu key 2 Click Compose PIN 3 In the To field perform one of the following actions Type a PIN number Click the trackball Type a contact name Click the track...

Page 63: ...d PIN messages 1 In a message list press the Menu key 2 Click Options 3 Click General Options 4 Set the Make PIN Messages Level 1 field to Yes 5 Press the Menu key 6 Click Save Save a message 1 In an...

Page 64: ...w the display name again click the trackball Click Show Name Search for text in a message attachment web page or memo 1 In a message attachment web page or memo press the Menu key 2 Click Find 3 Type...

Page 65: ...e Menu key 2 Click Options 3 Click General Options 4 Perform one of the following actions Set the Display Message Header On field to 2 lines Set the Display Time and Display Name fields to No 5 Press...

Page 66: ...ly PIN messages that are sent to your device from outside your organization 1 In the device options click Security Options 2 Click Firewall 3 Select the check box beside one or more message types 4 Pr...

Page 67: ...menu item for sending a message does not appear verify that you have added an email address or PIN for your contact If you created an email address or added an existing email address to your device us...

Page 68: ...at uses the BlackBerry Enterprise Server or BlackBerry Desktop Redirector Verify that you have performed an initial email reconciliation with the BlackBerry Desktop Software so that the email message...

Page 69: ...e of message in a message list If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previous device replace...

Page 70: ...y performing the following actions Verify that the file is a vcf vCard file vcs file or a media file for example a jpg gif or midi file Verify that the file size does not exceed 300 KB Verify that the...

Page 71: ...In a message list click a message Note If your BlackBerry device is integrated with more than one email account you might be able to open messages from the message list for a specific email account S...

Page 72: ...2 Press the Menu key 3 Click Delete Prior Note When your email messages are reconciled between your BlackBerry device and your email account any email messages that you have deleted from your device...

Page 73: ...diting it click Resend Hide sent messages 1 In a message list press the Menu key 2 Click Options 3 Click General Options 4 Set the Hide Sent Messages field to Yes 5 Press the Menu key 6 Click Save Not...

Page 74: ...rvices Subscribe to a cell broadcast channel 1 In the device options click Advanced Options 2 Click Cell Broadcast 3 Highlight a channel 4 Press the Menu key 5 Click Add Channel Stop receiving cell br...

Page 75: ...n the device options click SMS 2 Set the Number of Previous Items field 3 Press the Menu key 4 Click Save Store SMS text messages on your SIM card If you set your SIM card to store SMS text messages t...

Page 76: ...list settings View more of the subject line for messages 1 In a message list press the Menu key 2 Click Options 3 Click General Options 4 Perform one of the following actions Set the Display Message H...

Page 77: ...earch for messages You can also set up your device to have SMS and MMS messages in a separate message list See the BlackBerry Internet Service Online Help for more information on adding email accounts...

Page 78: ...eset a blocked message counter 1 In the device options click Security Options 2 Click Firewall 3 Highlight a message type 4 Press the Menu key 5 Click Reset Count or Reset All Counts Message shortcuts...

Page 79: ...on Resend the message I am not receiving messages 1 Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage a...

Page 80: ...box Handheld email messages that you delete in the email account on your computer are also deleted on your device A message or attachment is truncated Your BlackBerry device receives messages and atta...

Page 81: ...hat your service plan supports sending and receiving SMS text messages Verify that fixed dialing number mode is turned off In the phone click Options click the FDN Phone List Click the trackball Click...

Page 82: ...ges If you attach a meeting the attendees are removed MMS prerequisites Verify that your BlackBerry device supports MMS Verify that your wireless service provider plan includes MMS messaging Contact y...

Page 83: ...erform one or more of the following actions To add text to a slide highlight the empty field below the attachment Type text To set how long a slide appears set the Slide Duration field To move an item...

Page 84: ...1 In an open message click the trackball 2 Click Delete Delete multiple messages 1 In a message list highlight a date field 2 Press the Menu key 3 Click Delete Prior Note When your email messages are...

Page 85: ...Perform one of the following actions To attach a contact click Attach Contact Click a contact To attach an appointment click Attach Appointment Highlight an appointment Press the Menu key Click Contin...

Page 86: ...ry Confirmation and Allow Read Confirmation fields to Yes To request delivery or read notification when you send MMS messages set the Confirm Delivery and Confirm Read fields to Yes 3 Press the Menu k...

Page 87: ...ms 1 In the calendar address book task list memo list or a message list press the Menu key 2 Click Options 3 Set the Confirm Delete Option to No 4 Press the Menu key 5 Click Save View messages in a sp...

Page 88: ...device stores messages 1 In a message list press the Menu key 2 Click Options 3 Click General Options 4 Set the Keep Messages field 5 Press the Menu key 6 Click Save To restore the messages set the K...

Page 89: ...Help for more information Reset a blocked message counter 1 In the device options click Security Options 2 Click Firewall 3 Highlight a message type 4 Press the Menu key 5 Click Reset Count or Reset A...

Page 90: ...ey Verify that data service is turned on Resend the message I am not receiving messages 1 Try performing the following actions Verify that your BlackBerry device is connected to the wireless network I...

Page 91: ...n and have set the Delete On field to Mailbox Handheld email messages that you delete in the email account on your computer are also deleted on your device A message or attachment is truncated Your Bl...

Page 92: ...erage area Verify that your service plan supports sending and receiving SMS text messages Verify that fixed dialing number mode is turned off In the phone click Options click the FDN Phone List Click...

Page 93: ...new words or letter combinations that you type and adds them to your custom word list When you use multi tap you press a letter key once to type the first letter on the key and twice to type the secon...

Page 94: ...ther typing settings change to the selected language For example you might use your BlackBerry device in French but type messages in English The typing input language also controls whether your device...

Page 95: ...text 2 Click the trackball 3 Click Paste Clear a field 1 When typing text press the Menu key 2 Click Clear Field Highlight a line of text 1 Place the cursor where you want to highlight the line of tex...

Page 96: ...3 Press the Menu key 4 Click Save AutoText About AutoText AutoText is designed to replace specific text that you type with predefined AutoText entries If you type text that can be replaced with an Aut...

Page 97: ...Delete an AutoText entry 1 In the device options click AutoText 2 Highlight an AutoText entry 3 Press the Menu key 4 Click Delete Undo an AutoText change 1 Press the Backspace Delete key twice Turn of...

Page 98: ...tom Wordlist 2 Highlight an entry 3 Press the Menu key 4 Click Delete Delete all custom word list items 1 In the device options click Custom Wordlist 2 Highlight an entry 3 Press the Menu key 4 Click...

Page 99: ...rn on NUM lock hold the Shift key and press the Alt key To turn off NUM lock press the Alt key Insert a period or at sign in an email address field To insert the at sign and periods in an email addres...

Page 100: ...rackball Typing troubleshooting SureType technology does not recognize a word Use the list that appears when you type to help you build words that SureType technology does not recognize 1 Press the fi...

Page 101: ...Perform one of the following actions To save the search criteria click Save Add a title Click the trackball Click Save To search the message list without saving your search criteria click Search To s...

Page 102: ...Menu key 4 Click Recall 5 Highlight a search 6 Press the Menu key 7 Click Edit Search 8 Edit the search criteria 9 Press the Menu key 10 Click Save Delete a saved search 1 In a message list press the...

Page 103: ...ch for 2 Select one or more applications 3 Press the Menu key 4 Click Search Note If you type more than one word in the Text or Name fields only items that contain all the words appear The BlackBerry...

Page 104: ...tus Domino BlackBerry Enterprise Server version 4 0 or later for Novell GroupWise or the BlackBerry Internet Service To view zip htm or html attachments verify that your device is associated with an e...

Page 105: ...ck Retrieve Info Set font options for an attachment 1 In an attachment press the Menu key 2 Click Options 3 Set the Font Family Font Size and Reflect Original Font fields 4 Press the Menu key 5 Click...

Page 106: ...et cell press the Menu key 2 Click Options 3 Perform one or more of the following options To show the gridlines in a spreadsheet set the Show Gridlines field to Yes To label spreadsheet rows with numb...

Page 107: ...ck the column label Click a size To show all the text in the column click the column label Click Fit To change the size of all the columns in the spreadsheet click the unmarked column label in the top...

Page 108: ...r version 4 1 Service Pack 2 or later 1 Open the wav file 2 Press the Menu key 3 Click Play Presentation attachments Presentation viewing prerequisites To view more than the text of a Microsoft PowerP...

Page 109: ...enu key 4 Click Zoom or Zoom All To zoom back to the original picture size press the Menu key Click Zoom 1 1 Save a slide 1 In a presentation in slide view or text and slide view click a slide 2 Press...

Page 110: ...f contents and full content of a document attachment To switch between the table of contents and full content of a document attachment press the period key Change the size of a column in a spreadsheet...

Page 111: ...your BlackBerry device 1 To retrieve the content click the skipped content bar A message or attachment is truncated Your BlackBerry device receives messages and attachments in sections As you read th...

Page 112: ...less email reconciliation prerequisites If your BlackBerry device is associated with the BlackBerry Internet Service verify that your wireless service provider supports this feature If your device is...

Page 113: ...et the Wireless Sychronization field to Yes 4 Press the Menu key 5 Click Save To stop synchronizing organizer data over the wireless network set the the Wireless Synchronization field to No About sync...

Page 114: ...ation feature To use the Enterprise Activation feature your system administrator must provide you with an enterprise activation password Contact your system administrator for more information Wireless...

Page 115: ...ing email messages from personal folders on my computer If your BlackBerry device is associated with a Microsoft Outlook email account your email messages in personal folders can only be reconciled us...

Page 116: ...led on your computer See the documentation for the operating system on your computer for more information Custom address book field data is not appearing on my computer You can only synchronize the in...

Page 117: ...figuration to access web pages that allow you to subscribe to BlackBerry web push services or access ring tones Depending on your wireless service provider the Internet Browser configuration might not...

Page 118: ...t to view 2 Press any key to close the thumbnail Move through a web page line by line 1 On a web page press the Menu key 2 Click Select Mode To select only links and fields as you move through a web p...

Page 119: ...ink or picture 2 Press the Menu key 3 Click Link Address or Image Address View the address for a web page 1 On a web page press the Menu key 2 Click Page Address Copy an address for a web page link or...

Page 120: ...web page is loading set the Show Images field to Yes To view placeholders when pictures do not load set the Show Image Placeholders field to Yes 5 Press the Menu key 6 Click Save Options Load picture...

Page 121: ...ast time you visited them appear in italic Add a bookmark 1 On a web page press the Menu key 2 Click Add Bookmark 3 In the Auto Synchronize field set how often the browser should check for updates to...

Page 122: ...To return to the browser after you send the message press the Escape key Delete a bookmark 1 On a web page press the Menu key 2 Click Bookmarks 3 Highlight a bookmark 4 Press the Menu key 5 Click Dele...

Page 123: ...marks list In your bookmarks list web feeds that have been updated since the last time you checked them appear in italic In a web feed unopened web feed titles appear in bold If one or more web feeds...

Page 124: ...Click Edit Bookmark 6 Change the web feed 7 Press the Menu key 8 Click Save File a web feed 1 On a web page press the Menu key 2 Click Bookmarks 3 Highlight a web feed 4 Press the Menu key 5 Click Mo...

Page 125: ...ssociated with an email account that uses BlackBerry Enterprise Server version 4 0 or later 1 In the browser press the Menu key 2 Click Options 3 Click General Properties 4 Set the Repeat Animations f...

Page 126: ...running a script 1 In the browser press the Menu key 2 Click Options 3 Click General Properties 4 Select the Prompt Before Running WML Scripts check box 5 Press the Menu key 6 Click Save Options Rece...

Page 127: ...f TLS SSL connection that your browser uses for HTTP connections To use direct TLS SSL set this field to Handheld To use Triple DES and TLS SSL set this field to Proxy Allow HTTP Redirections Set whet...

Page 128: ...does not have an authentication certificate Add a trusted content server Add content servers to your trusted list to accelerate the authentication process 1 In the device options click Security Optio...

Page 129: ...P gateways clear the Enable WAP Push check box 6 Press the Menu key 7 Click Save Browser push options Process MDS Set whether your BlackBerry device accepts push messages from the BlackBerry Enterpris...

Page 130: ...o a specific web page press the period key View or hide the banner on a web page To view or hide the banner on a web page press the exclamation point key Close the browser To close the browser hold th...

Page 131: ...iew the size of an application database 1 In the device options click Status 2 Press the Menu key 3 Click Database Sizes The number of items in and the size of each database appears on the screen Appl...

Page 132: ...edia files cannot be deleted renamed or moved Open a media folder 1 In the media application click a media folder Add a media folder 1 In the media application press the Menu key 2 Click New Folder 3...

Page 133: ...re of the following actions To set the maximum amount of device memory available for all media files set the Device Memory Limit field To set the minimum amount of device memory available for pictures...

Page 134: ...storage mode or Bluetooth technology you cannot decrypt the files on your computer or Bluetooth enabled device Send a media file using Bluetooth technology Verify that you have turned on Bluetooth te...

Page 135: ...or rewind a video 1 Highlight the progress bar 2 Click the trackball 3 Roll the trackball to the right or left 4 Click the trackball Pause a video 1 Click Pause To resume playing the video click Play...

Page 136: ...icture You can save jpeg png gif and bmp pictures to the device memory or a media card 1 Open a picture attachment or highlight a picture on a web page 2 Press the Menu key 3 Click Save Image 4 Click...

Page 137: ...n the media folder and the subfolders press the Menu key Click Play All Play the next or previous song in a media folder 1 While a song is playing press the Menu key 2 Perform one of the following act...

Page 138: ...a ring tone Verify that your wireless service provider supports this feature 1 In a ringtone list press the Menu key 2 Click Download Tunes Save a song or ring tone You can save a song or ring tone su...

Page 139: ...or exclude media files Encrypt the files on your media card To encrypt files using the BlackBerry device password verify that you have set a device password 1 In the device options click Advanced Opti...

Page 140: ...r device to your computer set the Auto Enable Mass Storage Mode When Connected field to No 4 Press the Menu key 5 Click Save Turn off mass storage mode support 1 In the device options click Advanced O...

Page 141: ...orward or rewind a song The ability to fast forward or rewind a song is not supported I cannot open a media file on my media card Try performing the following actions If you are attemping to access th...

Page 142: ...tion Mode field to None or Security Password My BlackBerry device does not use the correct ring tone or Home Screen picture Try performing the following action If you encrypted the ring tone or pictur...

Page 143: ...To Point View a location on a map 1 On a map press the Menu key 2 Click Go To 3 Perform one of the following actions Type the location information Click the trackball Click Search Click a location Cli...

Page 144: ...r position centered on the screen To stop tracking your movement click the trackball Click Stop GPS Keep backlighting on when tracking your movement on a map 1 On a map press the Menu key 2 Click Opti...

Page 145: ...Clear Cache Location bookmarks Add a bookmark for a location 1 On a map click the trackball 2 Click Add To Favorites View a list of location bookmarks 1 On a map click the trackball 2 Click Favorites...

Page 146: ...ide status information at the top of a map press the exclamation point key Map troubleshooting I cannot view a location 1 Verify that no punctuation marks appear in the location information Diagonal l...

Page 147: ...he name for a custom address book field it is changed for all contacts 1 When adding or editing a contact click the User1 User2 User3 or User4 field 2 Click Change Field Name 3 Type a field name 4 Pre...

Page 148: ...the trackball 5 Click Save About custom ring tones You can add a custom ring tone for a contact without changing other notifications Custom ring tone settings appear in both the address book and the p...

Page 149: ...In the address book highlight a mailing list 2 Press the Menu key 3 Click Edit Group 4 Click a contact 5 Click one of the following menu items Add Member Change Member Delete Member 6 Click the track...

Page 150: ...Click Save Delete the caller ID picture for a contact 1 In the address book highlight a contact 2 Press the Menu key 3 Click Edit 4 Click the picture 5 Click Delete Picture 6 Click the trackball 7 Cl...

Page 151: ...memo press the Menu key 2 Click Categories 3 Highlight a category 4 Press the Space key 5 Press the Menu key 6 Click Save Sort contacts tasks or memos items by category 1 In the address book task lis...

Page 152: ...your address book click Add To add all the contacts found during the search click Add All To view information for a contact click View To delete a contact from the search results click Delete To dele...

Page 153: ...attempt to copy a SIM card contact with a phone number that matches that of a contact that is already listed in the address book the SIM card contact is not copied Change a SIM card contact Verify th...

Page 154: ...Duplicate Names field to No 4 Press the Menu key 5 Click Save Turn off the prompt that appears before you delete items 1 In the calendar address book task list memo list or a message list press the M...

Page 155: ...s book field with a text field in the email application on your computer For example you cannot add a contact s birthday to a custom address book field on your BlackBerry device and synchronize it wit...

Page 156: ...g actions To move to a specific date click Go To Date To move to the current date click Today To move forward or back by a time period click Prev or Next Schedule an appointment 1 In the calendar pres...

Page 157: ...enu key 2 Click Options 3 Set the Snooze field 4 Press the Menu key 5 Click Save Open an appointment or meeting 1 In the calendar click an appointment or meeting Delete an appointment or meeting 1 In...

Page 158: ...ee Change Attendee Remove Attendee Send an email to all meeting participants Verify that you are the meeting organizer 1 In an open meeting meeting invitation or meeting response click the trackball 2...

Page 159: ...rt of Day and End of Day fields 4 Press the Menu key 5 Click Save View tasks in the calendar 1 In the calendar press the Menu key 2 Click Options 3 Set the Show Tasks field to Yes 4 Press the Menu key...

Page 160: ...endar task list or memo list press the Menu key 2 Click Options The number of contacts calendar entries tasks or memos that are stored on your device appears in the Number of Entries field Calendar sh...

Page 161: ...days I cannot set some fields when scheduling appointments If you use IBM Lotus Notes you can only change the Subject Location Reminder and Notes fields and the Mark as Private check box when you cha...

Page 162: ...ative date for example on the last Friday of each month End Specify when the recurring appointment ends Days Specify the day or days on which a weekly appointment should recur Change a task 1 In the t...

Page 163: ...t case sensitive More than one category can apply to a contact task or memo If you use IBM Lotus Notes as your email application you can apply more than one category to a task on your BlackBerry devic...

Page 164: ...r memo press the Menu key 2 Click Categories 3 Highlight a category 4 Press the Menu key 5 Click Clear Selection 6 Press the Menu key 7 Click Save Delete a category 1 In the address book task list or...

Page 165: ...s before you delete items 1 In the calendar address book task list memo list or a message list press the Menu key 2 Click Options 3 Set the Confirm Delete Option to No 4 Press the Menu key 5 Click Sav...

Page 166: ...k Save Forward a task or memo 1 In the task list or memo list highlight a task or memo 2 Press the Menu key 3 Click Forward As 4 Click a message type Delete a memo 1 In the memo list highlight a memo...

Page 167: ...one application are made in all applications Create a category for contacts tasks or memos 1 In the address book task list or memo list press the Menu key 2 Click Filter 3 Press the Menu key 4 Click N...

Page 168: ...emo list press the Menu key 2 Click Options 3 Set the Sort By field 4 Press the Menu key 5 Click Save Turn off the prompt that appears before you delete items 1 In the calendar address book task list...

Page 169: ...e alarm set the Daily Alarm field to On 2 Set the time when the alarm should sound 3 Set whether to snooze the alarm and the length of the snooze 4 Set a type of notification for the alarm 5 Press the...

Page 170: ...n a key press the Alt key and the corresponding key on the keyboard Convert a measurement 1 In the calculator type a number 2 Click the trackball 3 Perform one of the following actions To convert the...

Page 171: ...ou pair your BlackBerry device with another Bluetooth enabled device you should be able to connect to the other Bluetooth enabled device over the wireless network when it is within range of your Black...

Page 172: ...ete a paired Bluetooth enabled device 1 In the device options click Bluetooth 2 Click a Bluetooth enabled device 3 Click Delete Device Share contacts with a paired Bluetooth enabled device Verify that...

Page 173: ...ptions click Bluetooth 2 Press the Menu key 3 Click Options 4 In the Device Name field type a name for your BlackBerry device 5 Press the Menu key 6 Click Save Turn off Bluetooth connection notificati...

Page 174: ...ncryption between your BlackBerry device and the Bluetooth enabled device In the device options click Bluetooth Click a Bluetooth enabled device Click Device Properties Set the Encryption field to Dis...

Page 175: ...Berry network as the date and time source select BlackBerry To set the time yourself select Off 4 Press the Menu key 5 Click Update Time 6 Press the Menu key 7 Click Save Date and time troubleshooting...

Page 176: ...lating the notification volume gradually increases Open the profiles list when using a theme with an applications list 1 In the applications list click Profiles 2 Click Advanced Switch notification pr...

Page 177: ...light a profile 3 Press the Menu key 4 Click Edit 5 Highlight an item 6 Press the Menu key 7 Click Edit 8 Set the Notify Me During Calls field to No 9 Press the Menu key 10 Repeat steps 4 to 8 for oth...

Page 178: ...ne call and your active notification profile uses a ring tone the trackball lights flash LED notification LED notification The LED light on the top of your BlackBerry device flashes in different colou...

Page 179: ...tion profile exceptions that include the same contact place the profile exception that you want your device to apply first higher in the list Your device comes with one preset notification profile exc...

Page 180: ...ofile exception 1 In the profile list click Advanced 2 Highlight a notification profile exception 3 Press the Menu key 4 Click Delete About custom ring tones You can add a custom ring tone for a conta...

Page 181: ...the caller or the wireless network ends the connection I am not receiving notification for incoming calls or messages 1 Try performing the following actions In the profile list verify that the Off pro...

Page 182: ...ote If you request a contact by PIN and the contact is listed in your address book the contact s name appears as the contact s friendly name not as the PIN number Turn on invitation passwords If you t...

Page 183: ...ng of Requests field to No when you send an invitation and the recipient accepts you might not receive notification indicating that the recipient has accepted Delete a contact 1 2 Press the Menu key 3...

Page 184: ...ontacts out of a group before you can delete that group Note There must be at least one group in your BlackBerry Messenger contact list you cannot delete the last remaining group in your contact list...

Page 185: ...Options 3 Set the Vibrate When Receiving a Ping field to No 4 Press the Menu key 5 Click Save Prevent conversations from appearing in the main message list 1 In BlackBerry Messenger on the contact lis...

Page 186: ...rform one of the following actions To set your availability status to available click Available To set your availability status to unavailable click Unavailable 4 Type a message that contacts can see...

Page 187: ...field to Off 3 Press the Menu key 4 Click Save Adjust the brightness of the backlighting 1 In the device options click Screen Keyboard 2 Set the Backlight Brightness field 3 Press the Menu key 4 Clic...

Page 188: ...et the Trackball Lights field to On 3 Press the Menu key 4 Click Save When you receive a phone call and your active notification profile uses a ring tone the trackball lights flash Turn on key tones 1...

Page 189: ...al Sensitivity fields 3 Press the Menu key 4 Click Save Turn on standby mode If you are not on a phone call you can turn on standby mode to avoid pressing keys accidentally when you are not using your...

Page 190: ...ight an application 3 Perform one of the following actions To move an application press the Menu key Click Move Application Roll the trackball to move the icon Click the trackball To hide an applicati...

Page 191: ...en You cannot hide the Options and Turn Wireless On Turn Wireless Off applications 1 On the Home screen highlight the application that you want to hide 2 Press the Menu key 3 Click Hide Application To...

Page 192: ...r example you might use your BlackBerry device in French but type messages in English The typing input language also controls whether your device uses the multi tap or the SureType input method If the...

Page 193: ...isplay language on your device 1 In the device options click Language 2 Set the Voice Activated Dialing Language field 3 Press the Menu key 4 Click Save Set display options for contacts You can sort h...

Page 194: ...n 3 Press the Menu key 4 Click Save When your BlackBerry device is connected to the wireless network the LED light flashes green Check the wireless coverage level using a voice command 1 In voice acti...

Page 195: ...work manually click Manual Entry Set the priority for the wireless network Type the MMC and MNC 7 Press the Menu key 8 Click Save Change the order of preferred wireless networks Verify that your wirel...

Page 196: ...ard for roaming services before you can select a different network and some features might be priced differently than on your wireless service provider s network An indicator appears on your device to...

Page 197: ...rify that you have turned on the connection to the wireless network On the Home screen or in the application list click Turn Wireless On If you were traveling and you selected a network manually your...

Page 198: ...on locations and names for your device Set your device to turn on and turn off automatically 1 In the device options click Auto On Off 2 Set the Weekday field to Enabled 3 Specify the times when the B...

Page 199: ...Lower the brightness of the backlighting Turn off the flash on the camera Send a message to multiple contacts using Add To Add Cc or Add Bcc Charge your device regularly 197...

Page 200: ...erify that your wireless service provider has set up your SIM card for a SIM card phone book 1 In the address book press the Menu key 2 Click SIM Phone Book 3 Click the trackball 4 Click New 5 Type th...

Page 201: ...d to No Any SMS text messages on your SIM card are deleted after the BlackBerry device imports them to the message list About SIM card security Use SIM card security to add another level of security t...

Page 202: ...oes not function Contact your wireless service provider for more information Change the SIM card PIN code Verify that you have turned on SIM card PIN code security 1 In the device options click Advanc...

Page 203: ...lick Save To turn off the device password set the Password field to Disabled Change the device password 1 In the device options click Security Options 2 Click General Settings 3 Press the Menu key 4 C...

Page 204: ...een to indicate that your device is deleting a copy of the private key from temporary device memory A lock icon appears when the device has deleted the key Protect your device data Verify that you hav...

Page 205: ...curity Options 2 Click General Settings 3 Highlight a current service 4 Click the trackball 5 Click Regenerate Encryption Key About content compression Content compression is designed to reduce the si...

Page 206: ...lick Options 3 Set the random password fields 4 Press the Menu key 5 Click Save Options View a password in the password keeper 1 In the password keeper click a password Change a password in the passwo...

Page 207: ...ons 3 Set the Allow Clipboard Copy field to No 4 Press the Menu key 5 Click Save Options Advanced security About security self tests The security self tests application is designed to verify that secu...

Page 208: ...word entry your device remembers whether the last password that you typed in a password field was numeric and if it was the next time that you type the password your device applies a numeric filter Wh...

Page 209: ...t card Set an authentication certificate If you use a certificate to authenticate your smart card the certificate authenticates your smart card each time that you use your smart card to log in to your...

Page 210: ...multi tap typing method I cannot unlock my device using my smart card Try performing the following actions Verify that the correct smart card is inserted in the smart card reader Verify that the smart...

Page 211: ...want to be prompted again you can reset the firewall to show the connection prompts Reset connection permissions for third party applications 1 In the device options click Security Options 2 Click Fir...

Page 212: ...rd party application connection permissions USB Set whether third party applications can connect to your device using a physical connection such as a USB cable or RS 252 cable Bluetooth Set whether th...

Page 213: ...ird party application data permission Email Set whether third party applications can access email messages SMS messages or PIN messages on your BlackBerry device PIM Set whether third party applicatio...

Page 214: ...he paddle Gun This capsule enables you to shoot three bullets at the bricks a bullet can destroy unbreakable bricks Laser This capsule enables you to shoot unlimited laser beams at the bricks Multi Th...

Page 215: ...s the Menu key 5 Click Save Set the paddle speed 1 In BrickBreaker press the Menu key 2 Click Options 3 Perform one or more of the following actions To set the paddle speed set the Paddle movement spe...

Page 216: ...on your device either over the wireless network from your wireless service provider or system administrator or through the BlackBerry Desktop Software when you connect your device to your computer Acc...

Page 217: ...ce provider for more information about the features that are available for your device Phone troubleshooting I cannot make or receive calls 1 Try performing the following actions Verify that your Blac...

Page 218: ...ast name of your contact Use the standard pronunciation rules of the language on your device If your device does not usually find a match for a contact or phone number in the device options click Voic...

Page 219: ...ce If you have not received a registration message from the wireless network register your device In the device options click Advanced Options Click Host Routing Table Press the Menu key Click Registe...

Page 220: ...pear on my device If your BlackBerry device memory is full your device deletes the oldest messages from a message list Messages saved on the device are not deleted If you have turned on wireless email...

Page 221: ...etwork If you are not in a wireless coverage area the message should be sent when you return to a wireless coverage area Verify that your service plan supports sending and receiving SMS text messages...

Page 222: ...ent bar Synchronization troubleshooting Some characters in calendar entries do not appear correctly after synchronization If you create calendar entries on your BlackBerry device that contian special...

Page 223: ...vice 1 Try performing the following actions Verify that your BlackBerry device is connected to the wireless network The location and name of the browser on your BlackBerry device might change dependin...

Page 224: ...dded or assigned a custom ring tone to a contact the Add Custom Phone Tune menu item does not appear Custom address book field data is not appearing on my computer You can only synchronize the informa...

Page 225: ...ry device is compatible with the Bluetooth enabled device Turn off encryption between your BlackBerry device and the Bluetooth enabled device In the device options click Bluetooth Click a Bluetooth en...

Page 226: ...ppears in the the profile list Because these exceptions are for calls only you can only set the Custom Phone Tune field Display troubleshooting My device screen turns off When you do not use your Blac...

Page 227: ...card is inserted in the smart card reader Verify that the smart card is inserted in the smart card reader correctly Diagnostic reports About diagnostic reports Diagnostic reports provide information a...

Page 228: ...you submit a report do not set the default recipient 1 In the device options click Status 2 Press the Menu key 3 Click Diagnostic 4 Press the Menu key 5 Click Options 6 Type default recipient contact...

Page 229: ...ected by copyright international treaties and various patents including one or more of the following U S patents 6 278 442 6 271 605 6 219 694 6 075 470 6 073 318 D445 428 D433 460 D416 256 Other pate...

Page 230: ...hird party You are solely responsible for determining whether such third party licenses are required and are responsible for acquiring any such licenses relating to Third Party Information To the exte...

Reviews:

No comments