Troubleshooting
BlackBerry Basics troubleshooting
No application opens when I press a Convenience key
Verify that you have not deleted the application that you assigned to the key.
1. Assign a different application to the key.
Some features are not available on my device
Depending on your wireless service provider plan or the type of email account that you have associated
with your BlackBerry® device, some features might not be available on your device. If your device is
associated with an email account that uses a BlackBerry Enterprise Server, some features might not be
provisioned or might be restricted by your system administrator.
If your system administrator has restricted a setting, a red lock icon appears beside the option field.
1. Contact your system administrator or wireless service provider for more information about the
features that are available for your device.
Phone troubleshooting
I cannot make or receive calls
1. Try performing the following actions:
• Verify that your BlackBerry® device is connected to the wireless network.
• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your
contact appears in your fixed dialing list or turn off fixed dialing.
• If you have traveled to another country and you have not changed your smart-dialing options,
dial the full phone number, including the country code and area code, for your contact.
• If you are not receiving calls, verify that call blocking and call forwarding are turned off.
My phone number appears as Unknown in the phone
You can edit your SIM card phone number to change how your phone number appears in the phone.
1. In the device options, click Advanced Options.
2. Click SIM Card.
3. Press the Menu key.
4. Click Edit SIM Phone Number.
5. Type your phone number
6. Click the trackball.
215
Summary of Contents for 8100 SMARTPHONE
Page 1: ...User Guide...
Page 2: ......