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Appendix D: Troubleshooting
Appendix D: Troubleshooting
D.1 Contacting Black Box
If you determine that your Industrial 900-MHz Wireless Modem is malfunctioning, do not attempt to alter or repair the unit. It
contains no user-serviceable parts. Contact Black Box Technical Support at 724-746-5500 or [email protected]. Before you do,
make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a
complete description, including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or make it worse.
• Host computer make and model.
• Type of operating system installed (e.g. Windows 8, Mac OS X, etc.).
• Make and model of the USB 3.0 device attached to the product.
• Description of the installation.
• Description of the problem.
D.2 Shipping and Packaging
If you need to transport or ship your Industrial 900-MHz Wireless Modem:
• Package it carefully. We recommend that you use the original container.
• If you are returning the unit, make sure you include everything you received with it. Before you ship for return or repair,
contact Black Box to get a Return Authorization (RA) number.
