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4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH
Appendix A. Troubleshooting
A.1 Problems/Solutions
NOTE
If you are experiencing trouble with your devices, first make sure that all
cables are connected to their proper ports and are firmly seated.
Problem:
I can’t connect to the ServSwitch.
Solution:
1. Check if the network connection is working (PING the ServSwitch unit’s IP
address). If not, check the network hardware. Is the ServSwitch powered on?
Check if the ServSwitch unit’s IP address and all other IP-related settings are
correct. Also verify that all the IP infrastructure of your LAN, such as routers,
are correctly configured. Without a PING functioning, the ServSwitch can't
work. If the network still can’t connect to the ServSwitch, see Solution 2.
2. Refer to
Section 3.1
, choosing the third way: Using the HyperTerminal via
Serial Port and type
F
to reset everything back to the factory defaults. Then,
setup the IP address, netmask, and default gateway. Remember to type
W
after
you make any changes.
Problem:
I can’t log in via SSH.
Solution:
Was the correct user and password given? The default username and
password as shipped from the factory is username
admin
with a password of
admin
. Configure your browser to accept cookies. The user name and password
are case sensitive, so check the status of the Caps Lock key on your keyboard. If you
see a warning such as “identity of host cannot be verified,” and a question about
saving the host’s fingerprint, this is normal for the first time you connect to any
machine running SSH. You should answer “yes” so that your SSH client saves the
host’s public key and doesn’t re-issue this warning.
Problem:
I forgot the master password.
Solution:
Reset the master password. Refer to
Section 3.1
, choosing the third way:
Using the HyperTerminal via Serial Port. Use the
S
command and type a new
password. The old password is not required for this procedure. Remember to type
W
after you make any changes.
Summary of Contents for KV9304A
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