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4-, 8-, AND 16-PORT SERVSWITCH EC SERIES IP KVM SWITCH

TRADEMARKS USED IN THIS MANUAL

BLACK BOX and the Double Diamond logo are registered trademarks, and
ServSwitch is a trademark of BB Technologies, Inc.

Mac OS is a registered trademark of Apple Computer, Inc.

Linux is a registered trademark of Linus Torvalds.

Java is a trademark, and JavaScript, Sun, and Solaris are registered trademarks
of Sun Microsystems, Inc.

UL is a registered trademark of Underwriters’ Laboratories, Inc.

UNIX is a registered trademark of UNIX System Laboratories, Inc. (or USL).

Any other trademarks mentioned in this manual are acknowledged to be the property of the
trademark owners.

Summary of Contents for KV9304A

Page 1: ...REE technical support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 Mailing address Black Box Corporation 1000 Park Drive Lawrence PA 15055 1018 Web site www blackbox com E mail i...

Page 2: ......

Page 3: ...couraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment...

Page 4: ...bricante 7 El aparato el ctrico debe ser montado a la pared o al techo s lo como sea recomendado por el fabricante 8 Servicio El usuario no debe intentar dar servicio al equipo el ctrico m s all a lo...

Page 5: ...r una antena externa deber ser localizada lejos de las lineas de energia 16 El cable de corriente deber ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo 17 Cuidado deb...

Page 6: ...d trademark of Apple Computer Inc Linux is a registered trademark of Linus Torvalds Java is a trademark and JavaScript Sun and Solaris are registered trademarks of Sun Microsystems Inc UL is a registe...

Page 7: ...s 25 4 Advanced Operations 27 4 1 How to Log in to the ServSwitch the Home Screen 27 4 2 Configure Your ServSwitch the Admin Setup Tab 28 4 2 1 Network Config IP Address Netmask Gateway 29 4 2 2 User...

Page 8: ...y Control the Host Computer s 60 6 1 Accessing the VNC Interface 60 6 1 1 Web Interface 60 6 1 2 Native VNC Client 62 6 1 3 SSH Tunnel with Native VNC Client 62 6 2 Using the VNC Menu 63 6 3 How to Us...

Page 9: ...ed for future use 1 RJ 45 LAN 2 6 pin mini DIN for console keyboard and mouse KV9304A 4 HD15 female integrated KVM cable input KV9308A 8 HD15 female integrated KVM cable input KV9316A 16 HD15 female i...

Page 10: ...lay OSD or hotkeys to manage the switch The ServSwitch supports industry standard networking and management protocols such as TCP IP and SNMP It offers secure management options including SSL encrypti...

Page 11: ...M RS 232 connector Connects to a PC for initial setup only Eth Act LED Lights when the network is active Sys OK LED Lights when the network is on HD15 connector Connect to the shared console monitor R...

Page 12: ...modem serial cable This user s manual 2 4 Cables You ll Need to Supply ServSwitch 3 in 1 Cable EHN70001 0006 EHN70001 0010 EHN9000P 0015 or EHN9000P 0030 These cables connect to PCs that have an HD15...

Page 13: ...his computer for other tasks 2 Make sure you have the latest Java software downloaded from http www java com 3 Disable mouse acceleration on the host computer s and client computer See Section 3 2 for...

Page 14: ...e connect the hub to the computer See Figure 3 1 Figure 3 1 Setting up the ServSwitch without DHCP 3 Set the IP address of a computer connected on the same network as the ServSwitch to a similar unuse...

Page 15: ...3 CHAPTER 3 Installation Figure 3 2 Windows XP Network Connections screen 5 Right click on Local Area Connection then select Properties See Figure 3 3 Figure 3 3 Local Area Connection Properties scree...

Page 16: ...6 Double click on Internet Protocol TCP IP See Figure 3 4 Figure 3 4 Local Area Connection Properties General tab screen 7 Click on Advanced in Figure 3 4 then click Add to add the IP address 192 168...

Page 17: ...COL 1 Write down the ServSwitch unit s MAC address it s located on a white sticker on the bottom of the ServSwitch An example of a MAC address is 00 0E CS 00 00 1A 2 Power on the ServSwitch and connec...

Page 18: ...an IP to the ServSwitch 192 168 22 4 Once you locate this address do NOT power off the ServSwitch unit s server since it might lease a different IP address 5 Open a Web browser and type https 192 168...

Page 19: ...t s rear panel Connect the opposite end of the cable to the computer s serial port COM1 COM2 See Figure 3 8 Figure 3 8 Connecting a computer to the ServSwitch unit s serial port 2 From your computer s...

Page 20: ...M SWITCH Figure 3 9 Administrator screen 3 If you ve never set up your HyperTerminal before it will ask you to enter your phone area code Enter this then click on OK The screen shown in Figure 3 10 ap...

Page 21: ...o enter a different name and or select a different icon If you click on OK Figure 3 11 appears Figure 3 11 Selecting the Port 5 From the Connect using drop down menu select the serial port that you wa...

Page 22: ...d flow control from their respective drop down menus The default values are Data bits 8 Parity None Stop bits 1 Flow control Hardware If you change any of these values you can click on Restore Default...

Page 23: ...or on the screen to physical movements of the mouse While this is usually a beneficial interface enhancement it can interfere with the ServSwitch unit s operation and should be disabled on the managed...

Page 24: ...ce Pointer Precision 3 Make sure that the Pointer speed bar is centered 3 2 3 LINUX UNIX AND X WINDOWS Add this command to your xinitrc xsession or other startup script xset m 0 0 0 3 3 How to Connect...

Page 25: ...the ServSwitch and the computers to be managed are powered off 2 If desired mount the 4 8 or 16 Port ServSwitch KV9304A KV9308A or KV9316A in a standard rack or cabinet Use the included rackmount brac...

Page 26: ...tical systems have PS 2 connections attach one end of a three in one cable EHN70001 0006 EHN70001 0010 EHN9000P 0015 or EHN9000P 0030 to the computer s available keyboard mouse and VGA out ports Conne...

Page 27: ...ts computers locally that is not over the Internet or a LAN While not required we recommend adding these devices for easier administration 3 You can cascade multiple ServSwitch units to increase the t...

Page 28: ...o upgrade or download your Java http www java com support in your browser before using the VNC screen to remotely control the host computer s However most modern browsers come with a version of Java t...

Page 29: ...tion 3 1 for more information Again the default IP address for the ServSwitch unit s LAN port is https 192 168 1 124 4 1 How to Log in to the ServSwitch the Home Screen 1 Before you can access the Web...

Page 30: ...ters by clicking on the large screen shot or choosing one of the VNC client links To refresh the screen click on the Refresh button The Home screen has eight tab options including Home Admin Setup Sta...

Page 31: ...n Links screen 4 2 1 NETWORK CONFIG IP ADDRESS NETMASK GATEWAY From the Setup and Administration Links screen Figure 4 3 click on Network config IP address netmask gateway The screen shown in Figure 4...

Page 32: ...e LAN port will be filled in automatically and any changes made will not affect the setup Port The port is automatically identified as LAN IP Address Type in the IP address for the ServSwitch Subnet M...

Page 33: ...your monitor to see this option 4 2 2 USER ACCOUNTS ADD DELETE AND CHANGE PASSWORDS From the Setup and Administration Links screen Figure 4 3 click on User accounts add delete and change passwords Fi...

Page 34: ...ove the displayed user from the system Edit User Details Select a user name from the above list click on its name then edit the values shown in this form Leave the password field empty if you do not w...

Page 35: ...PCs or servers on the network 4 2 4 SECURITY POLICY INTERNAL FIREWALL AND ADMIN PASSWORD From the Setup and Administration Links screen Figure 4 3 click on Security policy internal firewall and admin...

Page 36: ...cy See the description on the next page scroll down in Figure 4 6 to see this option Internal Firewall Setup As an additional layer of protection the ServSwitch supports an internal firewall When this...

Page 37: ...his is done after the VNC connection is established using menus and prompts generated by the firmware If the second login screen is enabled this additional login will be required from Java VNC clients...

Page 38: ...can only be set by the admin user Other users will only be able to view the screen until the the first user disconnects or otherwise gives up control Then the second user will be able to access the sy...

Page 39: ...lable see below Disabled Local user always When this option is selected from the drop down has access default menu the local user always has access to the ServSwitch Enabled Network user When this opt...

Page 40: ...US English If your host O S is expecting a keyboard of a special type select it from the Select Keyboard Layout drop down menu If the wrong value is used here special language keys will not work and s...

Page 41: ...0 Debug network setup values and routing screen The options shown in Figure 4 10 are described in Table 4 7 Table 4 7 Debug screen options Parameter Description Drop down menu Recent System Log When y...

Page 42: ...all VNC users When you select this option from the drop down scroll down in Figure 4 10 menu if users are locked out of the system to see this option because someone has left a VNC session connected a...

Page 43: ...le from the drop down menu Server IP Address Type the IP address into this field Port Type in the UDP port number Shared Secret This is used to encrypt communications and corresponds to a shared passw...

Page 44: ...es that the ServSwitch will try to login Click here to save your RADIUS Click on the Commit button to save and apply changes and apply them your changes 4 2 10 SET DATE AND TIME From the Setup and Adm...

Page 45: ...upgrading to the latest version Only the administrator has rights to do so and must login as admin Figure 4 12 Firmware and flash memory management screen Table 4 9 describes the options shown in Fig...

Page 46: ...test version of the system firmware and then install it If the unit cannot access the Internet directly perhaps because of a Web proxy or other firewalls then a page will be shown that causes your bro...

Page 47: ...ve it and the files are checked for validity before being applied 4 2 12 HOW TO UPLOAD A CUSTOM CERTIFICATE From the Setup and Administration Links screen Figure 4 3 click on Firmware and flash memory...

Page 48: ...your browser before using the VNC screen to remotely control the host computer s However most modern browsers come with a version of Java that is compatible with this application From the Main Menu s...

Page 49: ...creen shown in Figure 4 10 appears See Section 4 2 7 for details 4 4 The Port Numbers Tab When you click on the Port Numbers Tab in the Home screen Figure 4 2 a screen that displays all network server...

Page 50: ...C SERIES IP KVM SWITCH 4 6 The Copyright Tab When you click on the Copyright tab in the Home screen Figure 4 2 the ServSwitch software s copyright information appears on your screen see Figure 4 15 Fi...

Page 51: ...Site Map Tab in the Home screen Figure 4 2 the screen shown in Figure 4 16 appears Figure 4 16 The Site Map screen 4 8 The Logout Tab When you click on the Logout Tab in the Home screen Figure 4 2 the...

Page 52: ...ster switch are known as slaves Once connected the units will automatically configure themselves as either masters or slaves You can only connect an equal or smaller ServSwitch to the master a 16 port...

Page 53: ...plication To power adapter Local mouse and keyboard Internet or Intranet Remote user A New York Remote user B London Remote user C Taipei Remote user D Tokyo 16 Port ServSwitch KV9316A Slave ServSwitc...

Page 54: ...Switch menu screen appears showing a list of the computers with corresponding port numbers names and statuses See Figure 5 2 Figure 5 2 OSD screen Note also that the short form Hotkey menu can be turn...

Page 55: ...ay The status window then returns to the display and indicates the currently selected computer or operating status A triangle mark to the right of a name see Figure 5 2 indicates the port is cascaded...

Page 56: ...press the Enter key A security enabled computer is marked with a lock symbol following its port number To permanently disable the security function from a locked computer highlight it press F3 and the...

Page 57: ...can Scan through powered on computers one by one using the keyboard control You can press F4 then select More Scan Type to determine if scanned computers must also be eye mark selected Press the up ar...

Page 58: ...name of the computer will appear on the screen for 3 seconds then disappear automatically Always On The port number and name of a selected computer and or OSD status displayed on the screen continuall...

Page 59: ...twice within two seconds The switch will beep to indicate that it s in hotkey mode 2 Enter your desired switch port number 1 4 For example if you press Left Ctrl Left Ctrl 2 you ll select the compute...

Page 60: ...buttons This time interval cannot be changed Left Ctrl Left Ctrl Stop AutoScan Left Ctrl Left Ctrl F2 Begin Manual Scan Left Ctrl Left Ctrl up arrow Switch to previous active PC Left Ctrl Left Ctrl do...

Page 61: ...emoved from a PC port on the ServSwitch without having to power off the master switch Make sure that devices are powered off before connecting them to the master switch NOTE After changing your config...

Page 62: ...and commercial VNC clients 3 SSH Tunnel By default there is a standard SSH server running on Port 22 the standard SSH port Once connected via SSH the VNC traffic is tunneled through the SSH connection...

Page 63: ...to remotely control the host computer s However most modern browsers come with a version of Java that s compatible with this application The Java VNC client makes a connection back to the ServSwitch o...

Page 64: ...al version of VNC maintained by the original developers of the standard For a commercial supported version of VNC you should consider TridiaVNC www tridiavnc com Their version of VNC is a superset of...

Page 65: ...r local user ID to be the same as the user ID on the system Use a command like this vncviewer bgr233 tunnel192 168 1 124 22 6 2 Using the VNC Menu One of the ServSwitch unit s unique features is the V...

Page 66: ...6 3 A sample bribar Bandwidth Indicates the current average bandwidth coming out of the ServSwitch The second number measures round trip time RTT of the connection when it was first established Resync...

Page 67: ...s button to minimize the Bribar This can be very useful on a client machine whose screen size is the same as the remote machine No vertical screen space is wasted with the Bribar Press the F7 key twic...

Page 68: ...he Main Menu are outlined in the text below and on the next page Most of the functions operate immediately Other functions require a response to a confirmation prompt first before performing the reque...

Page 69: ...o reset the PS 2 emulation going to the host and to the attached PS 2 devices This can be used if the mouse stops responding or the PS 2 keyboard isn t working Video Reset button Click on this button...

Page 70: ...tches are combined with the ServSwitch units described in this manual this key makes accessing their built in menu easier especially from the Java client This button will only be shown when an externa...

Page 71: ...using the host system You can then click the required button at the suitable time and still interact with the host in a normal fashion Examples Ctrl Alt F4 Use L Ctrl then L Alt in the Toggles area Th...

Page 72: ...to save the changes you have made manually Since this adjustment depends on the video mode separate values are stored for each video mode Color Offset Gain This is a fine tuning adjustment that requi...

Page 73: ...video filtering feature Unlike other filtering algorithms the ServSwitch unit s noise filter will only remove noise It does not degrade the signal quality or readability of small text You may turn it...

Page 74: ...rything back to the factory defaults Then setup the IP address netmask and default gateway Remember to type W after you make any changes Problem I can t log in via SSH Solution Was the correct user an...

Page 75: ...cept the mouse acceleration option and always has the mouse accelerated regardless of your configuration Therefore on this screen it is best to avoid using the mouse Problem After Resync the mouse on...

Page 76: ...ing button on the Video Tuning menu 5 Display the test pattern on the host and use Auto Everything 6 Try a lower refresh rate 60 Hz is best 7 Enable the noise filter and set to higher value 8 Use lowe...

Page 77: ...the proper position Solution The OSD menu has a fixed resolution and its size varies depending on the monitor Use F4 More Position from the OSD menu to move the OSD menu to a different location Proble...

Page 78: ...S The SSL certificate the ServSwitch uses is created when the unit is first produced It does not contain the correct hostname subject name because you can change the hostname as required For more deta...

Page 79: ...Port 22 only needs to be opened for inbound connections You must use SSH tunnel to connect to machine tunnel to port 127 0 0 1 5900 for VNC protocol and 127 0 0 1 80 for HTTP Web control Or instead o...

Page 80: ...t ServSwitch EC Series IP KVM Switch Package it carefully We recommend that you use the original container If you are shipping the 4 8 or 16 Port ServSwitch EC Series IP KVM Switch for repair make sur...

Page 81: ...d Secure control and management of the Web control device and attached system Screen snapshots may be downloaded Integrated Java VNC client with or without encryption allows control from any Java enab...

Page 82: ...anagement can be centralized Supports challenge response authentication using hardware tokens like SecurID and conventional passwords SYSLOG System event MIT LCS UDP protocol Must be configured loggin...

Page 83: ...has issued the certificate may not yet be recognized as a trusted source by the computer you are using to access the ServSwitch Second since the unit could be configured in a number different ways it...

Page 84: ...ogin screen Click the update security certificate link 2 When prompted choose Open 3 A Window will appear that offers information about the certificate Click on Install Certificate 4 The Certificate I...

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