Black Box KV6104SA-R2, Manual

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SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO
Problem:
Compaq MX11800 model integrated keyboard and mouse only: The mouse consistently
fails to boot when the Duo/Quadro is connected to PCs running Windows NT 4.0
through their PS/2 style mouse ports.
Possible Solutions:
There are three possible solutions to this problem:
1. Use a different type of mouse.
2. Connect the Duo/Quadro to your NT 4.0 PCs through adapters and their
serial ports rather than through their PS/2 ports.
3. Select channel 0, or another channel that is not connected to an NT 4.0 PC,
while NT is booting. You should be able to use the system normally once the logon
screen appears.
6.2 Calling Black Box
If you determine that your ServSwitch Duo/Quadro is malfunctioning, do not
attempt to alter or repair it . It contains no user-serviceable parts. Contact Black Box
Technical Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem;
• when the problem occurs;
• the components involved in the problem—that is, what types of computers,
what type of keyboard, brand of mouse, make and model of monitor, etc.;
• any particular application that, when used, appears to create the problem or
make it worse; and
• the results of any testing you’ve already done.
6.3 Shipping and Packaging
If you need to transport or ship your ServSwitch Duo/Quadro:
• Package it carefully. We recommend that you use the original container.
• Before you ship the Duo/Quadro back to Black Box for repair or return,
contact us to get a Return Authorization (RA) number.