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SERVSWITCH™ DUO AND SERVSWITCH™ QUADRO

To restore lost mouse movement on a CPU connected to the Duo/Quadro:

1. Select the CPU that has lost its mouse movement.

2. Activate the on-screen menu using the keyboard hotkeys or the Duo’s/

Quadro’s front-panel buttons.

3. Press [F1] for MORE MENUS.

4. Select the FUNCTIONS menu.

5. Select RESTORE STANDARD MOUSE or RESTORE INTELLIMOUSE.

6. Press [Esc] (the escape key) repeatedly to exit the menu system.

Summary of Contents for KV6104SA-R2

Page 1: ......

Page 2: ...an economical alternative to keeping two monitors keyboards and mice on your desk Or do you need to share dozens of computers including a mix of IBM PC RS 6000 Apple Macintosh Sun Microsystems and SG...

Page 3: ...poration Hewlett Packard HP and Vectra are registered trademarks of Hewlett Packard IBM PC AT PS 2 RS 6000 and ThinkPad are registered trademarks and PC XT is a trademark of International Business Mac...

Page 4: ...cause interference in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approved by...

Page 5: ...mful interference will not occur in a particular installation If this equipment does cause interference to radio or television reception which can be determined by turning the equipment on and off the...

Page 6: ...ato el ctrico debe ser montado a la pared o al techo s lo como sea recomendado por el fabricante 8 Servicio El usuario no debe intentar dar servicio al equipo el ctrico m s all a lo descrito en las in...

Page 7: ...o de existir una antena externa deber ser localizada lejos de las lineas de energia 16 El cable de corriente deber ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo 17...

Page 8: ...32 3 5 Powering the Duo Quadro 34 4 Configuration 35 4 1 Configuring Your PCs 35 4 2 Configuring the Duo Quadro System 35 4 3 Enabling Password Security 37 4 4 Setting an ADMIN Password 38 4 5 Creatin...

Page 9: ...reen Saver Type 72 5 14 Using the FUNCTIONS Menu 72 5 15 Querying the Routing Status 73 5 16 Local Remote Access Sharing in an Extended Duo Quadro System 74 5 17 Testing Link Cables in a Cascaded Duo...

Page 10: ...0 Hz Protocol RS 232 Asynchronous Data Format RS 232 8 data bits no parity 1 stop bit Data Rate RS 232 19 200 bps Flow Control RS 232 None but DTR DSR and CTS are all held high Maximum Distance 10 m 3...

Page 11: ...erial port see Section A 3 of Appendix A Local user ports each consisting of 1 HD15 female for monitor attachment and 2 6 pin mini DIN female for keyboard and mouse attachment Duo 2 Quadro 4 Remote us...

Page 12: ...external transformer Input 100 to 240 VAC at 50 to 60 Hz Output 5 VDC at up to 2 A Consumption 10 watts maximum Size KV6104SA R2 KV6108SA R2 1 75 H 1U x 17 3 W x 8 7 D 4 4 x 43 9 x 22 1 cm KV6112FA R...

Page 13: ...adro function almost identically For this reason whenever we refer to anything in this manual that applies equally to both model types which is true for most of the text we usually use combined forms...

Page 14: ...ugh an on screen menu CPUs can be selected for either exclusive shared or video only access Security is configurable administrators can assign access rights to login based user profiles Supports up to...

Page 15: ...cally restores keyboard and mouse states when channel is changed CPUs can have either PS 2 or PC AT keyboard ports and either PS 2 or RS 232 mouse ports Supports keyboard modes 1 2 and 3 as well as bo...

Page 16: ...ckets for mounting the Duo Quadro in a 19 rack Screws for attaching the brackets to the Duo Quadro 4 for the 4 and 8 port Duos 6 for the 12 and 16 port Duos and the Quadro 1 DB9 female to DB9 male ser...

Page 17: ...whether input power is being received on the two power jacks COMPUTER button for changing selected user s computer channel Rackmount holes USER button for switching between users for COMPUTER display...

Page 18: ...jacks M3 screw thread for strain relief or grounding to rack DIP switch for upgrade mode User port 1 User ports 3 and 4 Quadro only User port 2 User port 1 User port 2 CPU ports 1 through 8 ports 5 th...

Page 19: ...s contain live parts capable of delivering hazardous electric shocks do not attempt to dismantle it Make sure that the total current rating of the devices plugged into any AC outlet that s supplying t...

Page 20: ...5 pin DIN connector you ll need a standard AT to PS 2 keyboard adapter product code FA211 to connect it to the ServSwitch Duo Quadro PS 2 style two or three button Microsoft or Logitech compatible mi...

Page 21: ...amplifiers in order to minimize any loss of video quality However all video cables introduce distortion onto the video signal For short cables this distortion is minimal but for longer cables the loss...

Page 22: ...uadro your CPUs and user devices don t all have to be the same type the Duo Quadro will intelligently adapt for different equipment types Any unused CPU port or user port connectors on a Duo Quadro or...

Page 23: ...nd 3 of the Quadro through a ServSwitch Duo Extender as described in Section 3 4 2 If you need to place more sets of user equipment than that farther away than their native cables can reach you ll als...

Page 24: ...in these cables cause the video signals from the Duo s Quadro s CPUs to get out of sync with each other The twisted pair can be a single continuous length of cable if that s the best option But this k...

Page 25: ...eater and can be long distances away from the other Duos Quadros in the system You can mix 4 8 12 and 16 Port Duos and Quadros in the same cascade Because it has an intelligent communication system th...

Page 26: ...e same time You can create branches that merge at lower levels This can provide useful redundant pathways that can get around a Duo Quadro chassis that might fail but configuring and maintaining your...

Page 27: ...cable the total cable length from any user station to any CPU should not exceed 100 ft 30 m from end to end between any CPU and any user station So if any of the layer of subsidiary Duos Quadros that...

Page 28: ...eo ports to the matching connectors in one of the free CPU ports on one of the subsidiary Duos Quadros As with the master to subsidiary connections this cabling can be either separate keyboard mouse a...

Page 29: ...connected to consecutively numbered CPU ports on the higher Duo Quadro These port groups function as a unit and have special two digit group numbers that form part of each CPU s address when you swit...

Page 30: ...sophisticated Quadro cascade that uses Duo Extenders to cross link subsidiaries attached to different masters Figure 3 5 A more complex cascaded system Group 22 CPU ports 3 and 4 Group 21 CPU ports 1...

Page 31: ...wing all four users on each master to reach CPUs on those subsidiaries at the same time this wouldn t work Cascaded systems with links that run through both the local and remote connectors of the same...

Page 32: ...osslinked with Duo Extenders Duo Extenders on groups 25 and 26 CPU ports 9 through 12 Site 2 Extension cabling on groups 21 and 22 CPU ports 1 through 4 Extension cabling CAT5 cables CPUs CPUs Subsidi...

Page 33: ...lored green but the colors of the strands or connectors might be changed at some point to conform to PC interface color specifications such as PC99 We offer several types of ServSwitch Brand KVM Exten...

Page 34: ...rd and mouse strands molded to sides Cross section 9 22 9 cm 10 25 4 cm 6 Pin mini DIN 6 Pin mini DIN PS 2 style kbd mouse cable To Duo s Quadro s CPU port mouse connector 6 pin mini DIN To Duo s Quad...

Page 35: ...arate outlets but don t plug them into separate circuits unless the circuits use the same electrical phase and the same ground differences in phase or grounding between electrical circuits could damag...

Page 36: ...section summarize a typical configuration process For more advanced information on each of the configuration steps refer to the corresponding sections of this manual NOTE The Duo Quadro is configured...

Page 37: ...location If you re using a single ServSwitch Duo Quadro all of the computers will have two digit port numbers 01 through 04 on a 4 Port Duo up to 01 through 16 on a 16 Port Duo or Quadro If you re cas...

Page 38: ...s Quadro s on screen menu system The on screen menus are activated automatically when you first plug in the ServSwitch Duo Quadro but can also be triggered using the keyboard hotkeys see Section 5 5 o...

Page 39: ...Consequently we strongly recommend that you set a password for this user To set a password for the ADMIN user profile take these steps 1 At the main on screen menu press the F1 key for MORE MENUS 2 S...

Page 40: ...ant this user to have access to The user will have access to all the starred selected computers Don t worry if not all of the computers have been entered into the system yet you can allocate users acc...

Page 41: ...physical ports the computer is connected to For each computer name that you assign you can grant or deny access to any of the defined user profiles Each computer name that you assign will have an ass...

Page 42: ...ater 8 Press Return or Enter to create the new computer name 9 Press Esc the escape key repeatedly to exit the menu system NOTE To avoid confusing users we recommend that when you re adding computers...

Page 43: ...sical layout of a cascaded system relates to entries in the on screen menu The illustrated configuration is not one we d recommend for an actual installation but it s useful for showing how the number...

Page 44: ...ugh 4 Group 42 Ports 5 through 8 Group 31 Ports 1 through 3 First pair is number of CPU port or port group on master Duo Quadro cascade layer 1 Second pair if any is number of CPU port or port group o...

Page 45: ...SECURITY Accessed through SETUP OPTIONS Possible settings DISABLED factory default ENABLED With security disabled users don t have to log into the Duo Quadro system All users have full access to all...

Page 46: ...omputer you are connected to to move the on screen menu around the screen and more You can also use the hotkeys together with the port number to quickly select a chosen computer without activating the...

Page 47: ...sers that have selected exclusive access are never timed out by the Duo Quadro so the other users are effectively locked out of the exclusive user s computer until the exclusive user switches to anoth...

Page 48: ...only be used to control the Duo Quadro center button presses aren t passed through to your computer applications If you need to press the central mouse button to control your applications you ll need...

Page 49: ...m going into a power down state on every scan cycle ALL scans all of the available computers whether they re currently powered on or off that are attached to the Duo Quadro chassis where the scan was...

Page 50: ...keyboard or mouse data has been received from the active user port for the duration of the user timeout period the Duo Quadro will allow the first of the other users who types at their keyboard or mo...

Page 51: ...oscan List The ServSwitch Duo Quadro can autoscan the computers attached to it briefly switching to each one in sequence and displaying its video before moving on to the next When you set the autoscan...

Page 52: ...he COMPUTER button to switch the currently selected user to the next available computer port in numeric sequence Which port qualifies as the next available computer port will depend on whether the Duo...

Page 53: ...user station indicated by the USER LED That channel is currently selected by the user station indicated by the USER LED but that station is in screen saver mode the Duo Quadro is waiting for keyboard...

Page 54: ...computer channel each time until the red COMPUTER display shows the CPU port number of your desired computer Refer to Figure 5 2 If the password security system has not been enabled the next available...

Page 55: ...onnection from a computer CPU while the CPU is on Because of the way PS 2 mice communicate the CPU will lose mouse function and you will have to reboot the CPU to regain normal operation Unplugging a...

Page 56: ...b through the channels one at a time You can use Hotkeys or arrow key to shift the position of the on screen menu Use the arrow keys on the main part of the keyboard not those on the numeric keypad Ea...

Page 57: ...ath goes only through 4 and 8 Port Duos you can enter single digit port numbers without leading zeros otherwise include the leading zeros For example if a routing path consists of user CPU port 6 on a...

Page 58: ...ode set to ACTIVE PCs or ALL you must separately scan each Duo Quadro that has CPUs attached to it During a scan when a Duo Quadro switches to a port with a cascaded switch attached to it the system w...

Page 59: ...as many times as necessary release Ctrl and Alt To move the on screen menu to the upper right corner of the screen Press and hold Ctrl and Alt press and release as many times as necessary press and r...

Page 60: ...ord security has been set see Section 4 3 mouse switching will select the next available channel Otherwise it will select the next channel in numeric sequence If mouse switching is disabled presses of...

Page 61: ...Duo Quadro has an automatic mouse recovery system With the PS 2 mouse disconnected change the channel using the Duo s Quadro s front panel pushbuttons or the keyboard hotkeys The Duo Quadro detects th...

Page 62: ...might be able to restore lost mouse movement using the Duo s Quadro s mouse restoration functions Important Mouse restoration functions should be used with caution because unpredictable results might...

Page 63: ...ct the CPU that has lost its mouse movement 2 Activate the on screen menu using the keyboard hotkeys or the Duo s Quadro s front panel buttons 3 Press F1 for MORE MENUS 4 Select the FUNCTIONS menu 5 S...

Page 64: ...f reset only affects the selected station it doesn t affect any of the other user stations or any of the computers Also the power off reset affects only local equipment it has no effect on the keyboar...

Page 65: ...4 The bottom nibble second 4 bits identifies the computer port to which you want the Duo Quadro to switch that user from hex 0 binary 0000 for the CPU on CPU port 1 to hex F binary 1111 for the CPU on...

Page 66: ...you can launch the menu by pressing and holding Ctrl and Alt pressing and releasing M then releasing Ctrl and Alt Once the menu is displayed you can move it around the screen by using the hotkeys and...

Page 67: ...thing like the one shown in Figure 5 6 Figure 5 6 The main on screen menu List of available computers names defined by administrator Connection status can be NOT CONNECTED channel zero SHARED USE EXCL...

Page 68: ...control you ll have to wait until they stop using their keyboard and mouse long enough for the user timeout to expire see Section 4 7 12 before you can take keyboard and mouse control yourself To sele...

Page 69: ...also use a 3 button or wheel mouse to select CPUs for any of these three types of access As shown in Figure 5 8 to select a CPU for shared use when the menu s highlight bar is on it click on the left...

Page 70: ...ess Esc before continuing Reasons why the Duo Quadro might not be able to connect include The requested port is being accessed exclusively by another user There are no free cascade links available The...

Page 71: ...main part of your keyboard not those on the numeric keypad For example with the default hotkeys Ctrl and Alt you can move the banner up the screen by pressing and holding Ctrl and Alt pressing and rel...

Page 72: ...to show the selected scheme These color schemes have been specially chosen to provide a high contrast with the colors that you would normally see on a computer screen Scheme 1 is mainly blue and pink...

Page 73: ...st of your ServSwitch Duo Quadro You can access the FUNCTIONS menu from the main on screen menu by pressing F1 for MORE MENUS and then selecting FUNCTIONS Standard users will be offered just two funct...

Page 74: ...nd access press F1 at the main on screen menu for MORE MENUS then select ROUTING STATUS A routing status window such as that shown in Figure 5 12 will be displayed for ten seconds If you want the wind...

Page 75: ...inactive station doesn t have control Once there has been no keyboard or mouse data from the active KVM for the duration of the user timeout period see Section 4 7 12 the other station can take contr...

Page 76: ...tch to a CPU with a group number in its address it s impossible to tell which of the cables in a group the link is being routed through To do trial and error testing of a grouped pair of link cables s...

Page 77: ...eset to factory defaults take these steps you will need to be able to access both the front and rear of the Duo Quadro 1 Make sure the Duo Quadro is powered on normally 2 While the Duo Quadro is power...

Page 78: ...edited information can then be loaded back into the Duo Quadro 5 19 1 SAVING THE CONFIGURATION To save the menu names and configuration settings from the Duo Quadro to the PC first prepare your syste...

Page 79: ...ated against the user profiles columns To grant a user access to a computer enter the value 1 one in the cell where the computer s row and the user s column meet To deny a user access to a computer le...

Page 80: ...identical replacement cable Once this is done take these steps 1 Run the program SSWRITE EXE on the PC attached to the Duo Quadro and follow the instructions the program gives you 2 Log into the Duo Q...

Page 81: ...is computer must be running an operating system that can execute DOS programs such as MS DOS or Windows 3 x 95 98 or 2000 You ll also need a standard straight through pinned DB9 female to DB9 male RS...

Page 82: ...witch has 4 8 12 or 16 and xyz is the x yz firmware revision level For example 2X16V129 DAT will be the data file for a 16 Port Duo for firmware version 1 29 The firmware files themselves There are th...

Page 83: ...e right hand one labeled U to the ON down position to set the Duo Quadro to upgrade mode Figure 5 15 The Duo s Quadro s DIP switch 5 Power off the Duo Quadro by unplugging its power supply or both sup...

Page 84: ...rogram rewrites the Duo s Quadro s existing firmware code with the code in the uXcVxyz HEX files If the upgrade process is interrupted the Duo Quadro will contain invalid code and will not operate pro...

Page 85: ...a from the mouse Check the mouse s connection to the Duo Quadro if it s OK try resetting the mouse using the reset function see Section 5 7 resetting the keyboard and mouse see Section 5 9 or powering...

Page 86: ...ouse instead Make sure that you are using a Microsoft compatible mouse driver on your PC Some drivers by other manufacturers can cause the mouse to use proprietary mouse data formats that the Duo Quad...

Page 87: ...ning do not attempt to alter or repair it It contains no user serviceable parts Contact Black Box Technical Support at 724 746 5500 Before you do make a record of the history of the problem We will be...

Page 88: ...n t count on this A 2 Cabling from the ServSwitch Duo Quadro to the CPUs Video cabling HD15 male to HD15 male wired as a standard VGA CPU to monitor cable There are two types commonly available The be...

Page 89: ...e ServSwitch Duo Quadro is an RS 232 port pinned according to a subset of TIA 574 see Figure A 2 on the next page It s very similar to the DB9 serial ports on most PCs except that it s female You can...

Page 90: ...C RLSD DCD RD KDAT TD SGND 5V KCLK 12V TD 12V DTR SGND DSR RTS CTS RI 6 DSR out 7 N C 8 CTS out 9 N C Pins 6 and 8 DSR and CTS are internally tied together Pins 4 6 and 8 DTR DSR and CTS are all held...

Page 91: ...ck space and have two mounting holes on each side Their mounting brackets each have two matching holes and they come with four screws The 12 and 16 Port Duos and the Quadro mount in 2U of vertical rac...

Page 92: ...91 APPENDIX B Rackmounting the Duo Quadro Figure B 1 Rackmounting a 4 or 8 Port Duo Figure B 2 Rackmounting a 12 or 16 Port Duo or a Quadro...

Page 93: ...for damages resulting from the use of the information contained herein They reserve the right to change the specifications functions or circuitry of the product without notice Neither the manufacturer...

Page 94: ...NOTES...

Page 95: ...NOTES...

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