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Chapter 8:

Frequently Asked Questions (FAQs)

724-746-5500 | blackbox.com

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8-1

FAQ-1.

How do I find and connect to my Auto-Sync Time Clock using the auto
discovery Zero Configuration Protocol?



Please install and run the Auto-Sync Utility that came on the CD with
your clock. See Chapter 5 of this Guide.



Consult the Quick-Start Guide that came with your clock.



Consult the Installation and Operation Guide, see Chapter 3 - Quick-
Start for how to use Internet Explorer with Bonjour plug-in installed,
Safari browser with built-in Bonjour, and Firefox browser with the Auto-
Sync Utility.



Visit www.blackbox.com for additional support.

FAQ-2.

How do I find my Auto-Sync Time Clock if my browser does not support the
Bonjour plug-in, or I do not want to use the auto discovery Zero
Configuration Protocol?



Install and open the Auto-Sync Utility provided on the CD that came
with your clock.



Consult the Quick-Start Guide that came with your clock.



Visit www.blackbox.com for additional support.

FAQ-3.

Can I print individual Auto-Sync Time Clock time sync transaction reports
from my PC? Yes. This does not require any additional software as
transaction reporting is web based directly from each clock and can be
saved as a text file on an FTP Server.



Consult the Installation and Operation Guide, see Chapter 4.



Visit www.blackbox.com for additional support.

FAQ-4.

Where are all my report and/or configuration files from my Auto-Sync Time
Clock stored? What is the file format of the report and configuration files?
All of your report (transaction) and configuration files can be stored on the
FTP server configured in the Utility Settings. The transaction files are text

files and can be imported into Excel and combined with other clocks to be
viewed as a clock/site report. Note – a transaction file for a specific clock
CANNOT be restored to multiple clocks. However, the configuration files are
binary and can be used to clone the configuration of a single clock to
multiple clocks using the Auto-Sync Utility.

NOTE: You must have the FTP server configured in order to backup the reports

and configuration files.

FAQ-5.

Do I require any special cables to connect the Auto-Sync Time Clock? No –
The Auto-Sync Time Clock utilizes a CAT5 cable which has a RJ-45
connector on the end for network connection (see the following figure). It is
recommended to use a space gain cable and RJ45 female-to-female coupler

for cable extension.

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Summary of Contents for Auto-Sync ASTC3000

Page 1: ...y ASTC3000 provides validated time for an accurate time stamp ASTC3000POEK Kit option provides Power over Ethernet with Full Power Reserve and the ASTCBK Kit option provides Full Power Reserve Auto Sync Time Clock July 2010 ASTCRCR ASTCKEY ASTC3000 ASTC3000POE ASTCBK ASTCPOEK ASTCRCB ASTCRCG ...

Page 2: ...r Inc registered in the U S and other countries Safari is a registered trademark of Apple Computer Inc registered in the U S and other countries Digi Connect ME is a registered trademark of Digi International Inc Firefox is a registered trademark of the Mozilla Foundation Black Box and the Double Diamond logo are registered trademarks and Auto Sync is a trademark of BB Technologies Inc Any other t...

Page 3: ... Reset Button 2 15 2 11 Specifications 2 16 2 12 Power over Ethernet Overview 2 17 3 Getting Started 3 1 3 1 Connecting to the Auto Sync Time Clock using Zeroconf 3 1 3 2 First Time Set up of the Auto Sync Time Clock 3 4 4 General Information 4 1 4 1 Auto Sync Time Clock Web Interface 4 2 4 1 1 Auto Sync Time Clock Web Page 4 2 4 1 2 Login 4 3 4 1 3 How to Create Users 4 4 4 1 4 Normal Login 4 5 4...

Page 4: ...o Display Clock Configuration 6 1 6 2 How to Manually Time Sync the Clock 6 2 6 3 How to Perform LCD Display Clock Diagnostics 6 3 6 4 How to Reset the Clock 6 3 6 5 How to Perform Remote Connection Test 6 5 6 6 Display Messages 6 6 6 6 1 Normal Startup 6 6 6 6 2 Colon Status 6 6 6 6 3 Time Synchronization Validation 6 7 6 6 4 Error Messages 6 7 6 7 How to Replace the Ribbon Cartridge 6 10 6 7 1 R...

Page 5: ...scovery information Chapter 8 provides Frequently Asked Questions FAQs for the Auto Sync Time Clock Appendix provides a character table for guidance in selecting print characters default NIST information and a glossary of used terms 1 2 General Information The Auto Sync Time clock is a system with a web interface which provides users an accurate time stamp This clock will run on its own using elab...

Page 6: ...ing configuration files located in the clock The event logger runs in the clock with a scheduler that runs in the background as a service The Auto Sync Time Clock can optionally obtain power from a Full Power Reserve FPR or Power over Ethernet PoE see Figure 1 1 Power over Ethernet or PoE technology describes a system to transfer electrical power along with data to remote devices over standard twi...

Page 7: ...official time source Event notification through Simple Network Management Protocol SNMP traps This feature enables network administrators to centrally manage time clock performance find problems and solve them in a timely manner NTP Network Time Protocol syncs clocks to a time reference over a data network Direct synchronization to the time source rather than to a computer Log in security for two ...

Page 8: ... that require strict adherence to good time keeping practices No server software required which means minimal IT staff involvement and lower support costs due to streamlined setup 1 2 4 Hardware Features Maintains accurate time to within four tenths of a second over a 24 hour period once synchronized Time imprint format includes seconds as per FINRA OATS 7430 requirements Prints through up to 6 mu...

Page 9: ...on the network or the Internet a connected radio clock or an atomic clock The most common true time source is a GPS or GPS master clock Time servers are sometimes multi purpose network servers dedicated network servers or dedicated devices All a dedicated time server does is provide accurate time An existing network server e g a file server can become a time server with additional software The NTP...

Page 10: ...Auto Sync Time Clock 1 6 724 746 5500 blackbox com This page intentionally left blank ...

Page 11: ... Auto Sync Utility CD for the clock copy configuration to clocks auto discovery reports etc which also contains the Installation and Operation Guide in PDF format Also Quick Start Guide printed Auto Sync Time Clock 1 unit Power Adapter not used with PoE 1 unit Ethernet Cable and Quick Start Guide Auto Sync Utility CD 1 copy Keys one pair 2 keys 2 3 Removing the Cover Insert and turn the key clockw...

Page 12: ... NOTE The serial number can be found on the bottom of your clock 2 5 Installing the ASTCBK Optional Full Power Reserve FPR 1 Disconnect the clock AC adapter from the power outlet NOTE Failure to do so could result in a hazardous shock 2 Insert the key turn the key clockwise and remove the upper cover of the Auto Sync Clock see Figure 2 2 3 Remove one small Phillips head retaining screw from the ri...

Page 13: ...lignment of the top plate during removal especially the front and rear tabs see figure to the right 6 Carefully lift the front PCB up and out of its retaining slot see Figure 2 6 This is the PCB with the coin battery on it Just lift the PCB up enough to provide adequate clearance for the FPR mounting bracket to be inserted into its side retaining slots on the right and left sides of the main clock...

Page 14: ...sition seated in its retaining slot In this position the top rear of the PCB will fit close alongside the FPR mounting bracket see Figure 2 6 Figure 2 6 Front PCB FPR Mounting Bracket in Position 9 Install the two plastic rivets 1 per each side as illustrated in Figure 2 7 through the side of the clock frame into the proper locating hole in the FPR mounting bracket see Figure 2 5 ...

Page 15: ...ck in the holder alongside the network RJ 45 connector plug in the FPR battery cable the connector with the black and red wires into the open brown connector see Figure 2 7 located just under the battery pack on the PCB at CN4 Figure 2 8 Rear View Showing Cable Connector Location Insert Plastic Rivet Insert Plastic Rivet ...

Page 16: ...s notch Then push the plate forward see right hand figure while properly aligning the top plate sides and front Finally push the top plate downward to lock it firmly into position with the front tabs see Figure 2 9 Figure 2 9 Top Plate Installed 12 Insert the Ethernet connector through the hole in the rear of the top plate into the RJ 45 network connector previously disconnected in Step 4 13 Inser...

Page 17: ...Insert the key turn the key clockwise and remove the upper cover of the Auto Sync Time Clock see Figure 2 2 3 Remove one small Phillips head retaining screw from the right and left front sides of the top plate see Figure 2 9 4 Disconnect the Ethernet cable at the RJ 45 network connector see Figure 2 4 5 Lift up the top plate by pulling upwards and towards the back of the clock to remove it see Fig...

Page 18: ...s 1 per each side through the main clock frame into the locating holes as illustrated in Figure 2 10 to help align and secure the mounting bracket Figure 2 11 Front PCB Mounting Bracket 9 Remove the rear wall mounting plate see Wall Mounting Disconnect the AC power connector from the PCB red white wires see Figure 2 12 ...

Page 19: ...g caution to verify that the Ethernet cable is properly routed 12 Plug in the FPR battery pack cable the connector with the black and red wires into the small open connector see Figure 2 13 located just under the battery pack on the PCB Next plug in the PoE connector to the left of the FPR connector for the PoE cable yellow wires It is keyed and can only fit into the connector one way The connecti...

Page 20: ...r notches making sure the rear centering tab is located in its notch Then push the plate forward making sure to align the sides and front of the plate in the proper position Finally push the plate downward to lock into position 14 Insert the Ethernet connector through the hole in the rear of the top plate into the RJ 45 network connector previously disconnected in Step 4 Figure 2 14 PoE FPR Connec...

Page 21: ...lugged from a PoE terminal or without power for more than 24 hours may create a problem with the clock starting up you will see low bat briefly appear in the display In this instance the clock should be started with the battery pack cable disconnected and the clock plugged into a PoE terminal Wait until the clock starts up or displays the time then the battery pack cable can be reconnected and it ...

Page 22: ...thernet cables on the back when removing the wall mount plate 2 Knock out the three holes in the mounting plate 3 Mount the plate on the wall using three 10 screws or equivalent 4 Align the Auto Sync Time Clock with the hooks on the mounting plate Press down and toward the wall until a CLICK is heard Replace the cover lock it and remove the key Your Auto Sync Time Clock is now wall mounted NOTE Be...

Page 23: ... clock will have the date and time in it However until the clock performs it s Start Up Time Sync with a Time Server on initial power up the date and time may not be accurate 6 If the clock fails to sync during the Startup Sync it will print a block instead of an s at the end of a print line to indicate that this failed time sync condition has occurred see the following example Print Example 2008 ...

Page 24: ...te the Margin Selector on the bottom of the machine and slide in the direction of the arrows to adjust the print margin see Figure 2 17 This selector will move the Paper Sensor forward or backward on the Printer Platen and determine how much of a margin there is between the imprint and the edge of the print media The margin can be adjusted to a maximum of 30 mm 1 2 Figure 2 17 Auto Sync Time Clock...

Page 25: ...nt is critical For this method you must set a desired print margin using the Margin Selector To print insert media into the Auto Sync Time Clock until it contacts the print margin and press the Print Bar S Print Switch Only This setting will allow you to print manually regardless of print margin setting by inserting media into the Auto Sync Time Clock and pressing the Print Bar NOTE Printing when ...

Page 26: ... X 153 mm 6 0 Deep Weight 2 3 kg 5 lbs Environment Indoor use only which is dust free and not in direct sunlight Standards Compliance UL Clock Configuration Access through a built in Web interface Print format Print format selection through built in Web interface Factory Default Print Style Default print format year month day hour minute seconds with the year printed as a 4 digit number Can be cha...

Page 27: ...tion and control over Ethernet a PoE enabled Ethernet cable can provide power to the Auto Sync Time Clock This allows greater flexibility for placing clocks and in most cases significantly decreases installation costs The Auto Sync Time Clocks utilize the spare wires from the Cat 5 Ethernet cable to provide power over Ethernet The Auto Sync Time Clocks will work with older non standard and passive...

Page 28: ...Auto Sync Time Clock 2 18 724 746 5500 blackbox com This page intentionally left blank ...

Page 29: ... you can go to http www apple com bonjour to download and install or Safari browser for Windows 3 1 Connecting to the Auto Sync Time Clock using Zeroconf 1 Start your Web browser and from Internet Explorer IE with Bonjour plug in Start IE browser and select from the View menu Explorer Bar Bonjour Double click on the desired Auto Sync Time Clock from the list of discovered Bonjour devices on the le...

Page 30: ...the Auto Sync Utility on the CD that came with your clock When the Utility opens it will automatically perform a network search Discovery for Auto Sync Time Clocks All of the discovered Auto Sync Time Clocks will be displayed in a list with their Domain Device Name IP Address MAC Address and Status see Figure 3 3 Go to View Clock Firmware version Show Version to see the clock firmware version Figu...

Page 31: ...address usually encodes the manufacturer s registered identification number 3 If this is your first time logging into the clock enter Username Admin Password password If this is not your first time logging into the clock enter your case sensitive Username maximum 20 characters and your Password maximum 15 characters then click on the Login button and the Auto Sync Time Clock Information page will ...

Page 32: ... nomenclature default name auto sync_MAC See Figure 3 4 for an example of a default clock name NOTE The acceptable characters for clock name are a z upper lowercase 0 9 dash _ underscore and asterisk Uppercase letters will automatically be changed to lowercase Enter a unique clock description that might for example describe where the clock is located All other fields on this screen are read only C...

Page 33: ...rs and or order of use click on the Time Servers link under Time Sync and the Time Server List screen will appear see Figure 4 12 The Auto Sync Time Clock provides 18 default Stratum 1 NTP servers for the user Click on the or buttons to add or customize Time Server Settings Any added time server will appear at the top of the list Look Skip Step 7 if the default time servers are acceptable 8 From t...

Page 34: ... and click on the button to retain the schedule in the clock memory Look Skip Step 12 if the 2 default time sync schedules are sufficient and no backup and report schedules are required NOTE Your clock comes with two 2 default Time Sync schedules which can be customized and or deleted However the clock must have at least one defined schedule to maintain time validation NOTE At a pre determined tim...

Page 35: ...lerts for network Enter FTP Server information for Backup of configuration and transaction report files Prepare schedules for time synchronization reports and backup NOTE The Auto Sync Time Clock configuration parameters which are retained in the clock usually remain unchanged after installation and setup About Bonjour and Zero Configuration Bonjour also known as Zero Configuration networking enab...

Page 36: ...In the list of MS Windows startup services Bonjour runs as the name mDNSResponder exe consuming almost a full megabyte of memory Communications across the network take place over UDP port 5353 this may require reconfiguring some personal or corporate firewalls that can block Bonjour packets A full installation of Bonjour for Windows will include a plug in for Internet Explorer a printer wizard and...

Page 37: ...elp The Help link selection provides online help Logout Selecting the Logout link allows you to log off the Auto Sync Time Clock and return to the login screen see Figure 3 4 You will automatically be logged off the clock after 5 minutes of no activity 4 1 2 Login If this is your first time logging in to this Auto Sync Time Clock you will be required to enter the Username of Admin see Figure 3 4 a...

Page 38: ...core and asterisk If uppercase letters are used they will automatically be changed to lowercase 4 1 3 How to Create Users 1 Click on the Settings link under Users and the User List screen will appear see Figure 4 2 Figure 4 2 User List 2 Click on the button to create a new user and the User Settings screen will appear see Figure 4 3 Figure 4 3 User Settings NOTE One 1 additional user can be create...

Page 39: ... will be displayed Press the button to clear the current Login information and enter a different user The following error message will appear when entering an invalid username password Invalid username or password Please try again 4 1 5 How to Custom Configure the Auto Sync Time Clock The Settings function under Clock is used to configure each Auto Sync Time Clock to your preference for Time Zone ...

Page 40: ...e automatically entered Modification is only necessary for special circumstances see next paragraph NOTE Daylight Saving Time is NOT observed in Hawaii American Samoa Guam Puerto Rico and the Virgin Islands and in most of Arizona with the exception of the Navajo Indian Reservation in Arizona The Auto Sync Time Clock will automatically advance by one hour at the beginning of Daylight Saving Time on...

Page 41: ...uting prefix Default Gateway for the Web Clock May have to obtain from network administrator A default gateway is a node a router on a computer network that serves as an access point to another network 9 Select Service Port default 7 for the Auto Sync Time Clock s built in TCP service that allows a user to initiate an operation from an external application i e the Auto Sync Utility functions Any u...

Page 42: ...e following is an example for a custom print style with the Dual Print feature turned On to show the sequence for Line 1 Line 2 imprints First imprint Line 1 2008 09 22 00 51 13s Second imprint Line 2 DESK 1234 4 Enter a value in seconds for the dual print to timeout default 10 seconds For example when set to 10 the 2nd print line will not be active if more than 10 seconds have passed since the 1s...

Page 43: ...t default Left This defines if you want to Left or Right justify the printout The following figures illustrate the appearance of left and right justified printing on a typical time card The right print depending on how the card is placed in the clock may appear to be printed upside down The following figures illustrate the appearance of left and right side printing on a typical card Figure 4 7 Exa...

Page 44: ...ue of 3 is entered the same number will be printed three 3 times consecutively then the number will increment by one for the next three 3 printouts and so on NOTE For OATS compliance this numbering should not be used on line 1 8 Click on the Print Lines 1 2 link under Print and the Print Lines 1 2 screen will appear see Figure 4 10 NOTE For OATS compliance custom print styles and symbols should no...

Page 45: ... dropdown menu select Regular or Bold from the dropdown menu and click the button The new message will appear in the Message display field and the row box on the right see Figure 4 10 If you need to correct an error click the button to clear the Message display field NOTE If you have added a symbol and press the button the Symbol field will NOT be cleared Just the Message filed will be cleared 11 ...

Page 46: ...r example an internal Time Server could be configured instead of one of the default time servers which require Internet access 4 1 7 1 Time Sync Settings 1 Click on the Settings link under Time Sync and the Time Sync Settings screen will appear see Figure 4 11 2 Select the Sync Type Auto Sync default or ATVS Software Sync from the drop down menu ATVS Software Sync should only be checked if you are...

Page 47: ...ers link under Time Sync and the Time Server List screen will appear see Figure 4 12 The Auto Sync Time Clock provides 18 default Stratum 1 NTP servers for the user Additionally the user can add up to 14 additional time servers for a total of 32 time servers The user can not delete any of the 18 predefined time servers but any user created time server can be deleted The time server order signifies...

Page 48: ...r Settings screen will appear see Figure 4 13 Enter the Name of the time server maximum length is 20 characters NOTE The acceptable characters for a Time Server name are a z upper and lowercase 0 9 dash _ underscore and asterisk Look This is where you can setup the parameters to use an internal Time Server Also when you create a new Time Server it will automatically be placed at the top of the lis...

Page 49: ...fore it is recommended to leave the servers you are not using blank NOTE The Domain Name System DNS is a hierarchical naming system for computers services or any resource participating on the Internet It associates information with domain names assigned to such participants Most importantly it translates humanly meaningful domain names to the numerical binary identifiers associated with networking...

Page 50: ...notification for significant Auto Sync time validation events However if you do not setup these parameters you can still obtain a record of the Auto Sync Time Clock transactions by viewing the Reports see Reports Utility for additional details These clock transactions represent a history while e mail and or SNMP Trap notification represents an alert for a current event 4 1 8 1 E mail Setup 1 Click...

Page 51: ...ddress to make the e mail address active If unchecked no e mail notification will be sent to that recipient 9 Click the button to save the e mail account settings Figure 4 16 E Mail Settings for Accounts 10 Click on the Time Sync Event s tab and the E Mail Settings screen to select event s for email notification will appear see Figure 4 17 11 Select the events to trigger e mail notification from a...

Page 52: ...igure 4 18 E Mail Settings for Report Backup Events 15 Select to receive e mail notification for the status of running a scheduled backup and or transaction report by clicking in the box alongside the selection 16 Enter the desired Message s maximum length is 100 characters for each message to be sent to the e mail recipient s This can be any message you want sent for that event 17 Click the butto...

Page 53: ... RFC 1316 Character MIB RFC 1317 RS 232 MIB DIGI DEVICE INFO mib A Digi enterprise MIB for the Digi Connect Family DIGI SERIAL ALARM TRAPS mib A Digi enterprise MIB for sending alarms as SNMP traps For additional information please consult the above RFCs on the Web 1 Click on the SNMP Trap link under Notification and the SNMP Trap Settings screen will appear see Figure 4 19 Figure 4 19 SNMP Trap S...

Page 54: ...occurs using default settings with no user intervention The Before Trading schedule is predefined to sync at 06 13 6 13am each day while the After Trading Schedule is set to sync at 18 13 6 13pm Time Sync schedules as described in the following procedure can be created edited and deleted 1 Click on the Schedules link under Scheduling and the Schedule List screen will appear see Figure 4 20 Figure ...

Page 55: ...he schedule Name maximum length is 20 characters NOTE The acceptable characters for a Schedule name are a z upper and lowercase 0 9 dash _ underscore asterisk and a space For example Before Trading is a valid format 4 Select Time Sync for the Type of schedule template from the drop down menu The choices for type are Time Sync Report and Backup NOTE A maximum of eight 8 time sync schedules two 2 Re...

Page 56: ...unction NOTE When a Report schedule occurs a transaction report text file with the date it was run will be created from the clock database The contents of a scheduled Report will depend upon the schedule frequency settings The Report text file created will have a name starting with the last 6 digits of the MAC address_ATVSrpt_date txt This file never gets appended because every time a new Report s...

Page 57: ...edule occurs 3 files are created A scheduled clock Backup always includes the clock s unique MAC address Each clock s 3 Backup files always get appended with new data when the latest Backup schedule is run The 1st Backup file created is a binary file with the name MAC address_ATVSConfig bin for a configuration file This ensures you always have a backup copy of this clock s configuration Note this ...

Page 58: ...Settings link under Utilities and the Utility Settings screen for FTP will appear see Figure 4 22 2 Enter FTP Server address URL 3 Enter your Username for the FTP Server 4 Enter your Password for the FTP Server 5 Enter the actual Directory Path where you want the transaction and or configuration files stored on the FTP Server 6 Press the button to verify that the FTP Server address and directory p...

Page 59: ...e choices are Configuration Transaction or Both 3 Click on the radio button Specific or Shared to define this backup file Click Shared if you want to make a shared file for this clock s configuration to be possibly used by other clocks NOTE A transaction file CANNOT actually be shared by multiple clocks even though you might have selected Shared You CANNOT restore a shared transaction file This is...

Page 60: ...09 06 55 27 STARTUP TIME SYNC Success Successfully sync time to the clock auto sync_00 40 9d 36 b2 84 00 40 9D 36 B2 84 192 168 0 216 with deviation of 0 ms auto sync_00 40 9d 36 b2 84 03 24 2009 06 55 27 STARTUP TIME SYNC Info Time sent to the clock 03 24 2009 06 55 27 auto sync_00 40 9d 36 b2 84 01 00 1900 00 00 48 STARTUP TIME SYNC Info Connected to time server Univ of Washington Figure 4 24 Ex...

Page 61: ...ferent clock to transfer to this clock See Figure 4 25 for an example of a shared configuration file The shared file does NOT have the MAC address It is important to note that when restoring a clock all the information will be changed except for the clock name The current name in the clock will remain unchanged so that clock retains this unique identifier NOTE The transaction file CANNOT actually ...

Page 62: ...re is the creation of filter criteria for transaction reports that can be viewed and or saved to a text formatted file For example to create a transaction report for successful sync attempts between 8 00am on Nov 17 2008 and 9 00am on April 29 2009 select a Transaction Type Successful and Date Selection Date Range with a Start Date Nov 17 2008 and Start Time 08 00 and End Date Apr 29 2009 with End...

Page 63: ...owered up Upon power up the Auto Sync Time Clock will automatically attempt to sync with the first enabled and available time server The Auto Sync Time Clock contains an internal perpetual calendar which includes the date time and DST SCHEDULED TIME SYNC Used to designate that a scheduled time sync has been performed see How to Setup Time Synchronization Schedules in Chapter 4 01 08 2009 09 44 14 ...

Page 64: ...If a transaction file has to be restored the only file used will be the Backup transaction file 7 Press the button to save the Transaction Report as a text file on a FTP Server These settings will be used to select the transaction data when viewing and or saving a transaction report to a text file The transaction report created here will be very similar in structure to the transaction report creat...

Page 65: ...ty 1 Close any open Windows application and insert the Auto Sync Utility CD that came with your clock into the disk drive The installation should start automatically If the installation stalls click on Start select Run and type D setup exe where D is the computer CD drive letter 2 When Welcome to the InstallShield Wizard for Auto Sync Utility appears click on the Next button to continue and follow...

Page 66: ...tion to a Auto Sync Time Clock see Chapter 4 of this Guide for more details on clock configuration utilizing a browser However this utility can also be used to Create a centralized transaction report for multiple Auto Sync Time Clocks using all the transaction data or a selected data range For example create an HTML formatted report of transactions for August 10 2010 through August 25 2010 see Fig...

Page 67: ...for Auto Sync Time Clocks When the desired clock appears on the list double click on it to open to the clock login with your browser Skip to Step 3 if clock is discovered All of the discovered Auto Sync Time Clocks should be displayed in a list with the Domain Device Name IP Address MAC Address and Status see Figure 5 4 If the Utility fails to discover the clock s or you need to change settings pr...

Page 68: ...esired The default factory setting on the Auto Sync Time Clock is Local Area Service Discovery so that clocks on network1 can only be discovered and managed from a PC connected to network1 See Chapter 7 of this Guide for Wide Area clock discovery information Figure 5 5 Utility Settings Once these changes have been made click on the Auto Discovery tab to return to that screen and click the Start Di...

Page 69: ...ters then click on the Login button and the Auto Sync Time Clock Information page will appear see Figure 5 7 ONLY 1 user can be logged into a clock Figure 5 7 Auto Sync Time Clock Homepage NOTE If no activity between the user and the clock occurs using the browser within 5 minutes your web connection with the clock will timeout Please log back in NOTE See Chapter 4 for operational details on how t...

Page 70: ... range or click on the box for All time sync data and a report will be generated utilizing all the data from the appropriate ATVSTrans txt files Figure 5 8 Auto Sync Utility Report Tab 5 Click on the Browse button to use the Windows Select Directory dialog see Figure 5 8 to navigate to the folder where the MAC address_ATVSTrans txt backup files are to use for the report NOTE The MAC address_ATVSTr...

Page 71: ...lity will create the report and automatically open when complete The report will be created and saved in the same folder with the transaction files that were used to create it Figure 5 10 Example of Transaction Report Created with Auto Sync Utility Date Range Selected Clock name Transaction Info with example of successful sync shown in blue ...

Page 72: ...on multiple clocks NOTE Using the Restore function from the clock Utilities see Chapter 4 web page will only allow you to download to the one clock that you are connected to Connecting to Auto Sync Time Clock s and downloading the configuration information from a ATVSConfig bin file can be accomplished via two methods Auto Discovery and Manual Discovery Auto Discovery is used if you do not know th...

Page 73: ...is ATVSConfig bin file was created from an Auto Sync Time Clock that was already configured via the web interface In effect what this utility is allowing you to do is to replicate the configuration of a previously configured clock to multiple clocks through the Update Configuration function Look This file should be stored on the FTP Server which was configured in the Utilities Settings for the Aut...

Page 74: ...e bin name and probably be stored in a different location Otherwise this function is not normally used Manual Discovery Procedure for download 1 With the Advanced options Download open click on View Advanced options Manual discovery to enter the IP Address for the desired clock and press the button to add the clock to the list of Auto Sync Time Clocks see Figure 5 13 Use this same procedure to man...

Page 75: ...t Auto Sync Time Clock discovery Use this button if active to restart rerun the auto discovery and generate a new list End Auto Sync Time Clock discovery Use this button if active to stop the auto discovery Save Settings Use this button to save the settings you have defined on the Settings tab for Domain Name and Clock Discovery Timeout This information will be saved in auto sync_config INI file P...

Page 76: ...ee Figure 5 14 for an example Figure 5 14 View Utility Settings Discovery Settings Click on the Monitoring Settings tab to enter Mail Server Settings see Figure 5 15 to Enable disable email notification enter the monitoring refresh frequency for email notification default 60 mins Enter SMTP Server host name IP address Enter port used default 25 Enable disable authentication NOTE Enter the amount o...

Page 77: ...igure 5 16 View Utility Settings Monitoring Account Settings Click on the Other Settings tab see Figure 5 17 to Enter the service port number the default 7 Enter any unused port number from 1 thru 65535 The service port allows the user to initiate an operation from an external application using the built in TCP service from the clock that is running and listening to a specific port to execute the ...

Page 78: ...d Auto Sync Utility functions which include the previously discussed Manual discovery Download and Report functions From Advanced options you can elect to monitor the status for all discovered clocks and the following type of screen will appear Figure 5 19 Clock Status Monitoring with Utility NOTE All on line clocks will be green while all off line clocks are red From Advanced options you can elec...

Page 79: ... an example of configuration file download Get Transactions copy the transaction file from the selected clock to a text file with the name of the clock for example 3c 0d e8_Trans txt This file will be located in a folder called Configuration at the following path Program Files Auto Sync Utility Transaction If multiple clocks are selected all the selected clocks downloaded will be the one copied to...

Page 80: ... Address IP Address Status and Version firmware The list will automatically be generated in the order that the clocks are discovered Clock Firmware version Use this function see Figure 5 22 to show the clock firmware version in the list of discovered Auto Sync Time Clocks If left on Hide the list will be generated without listing the version for the discovered clocks Figure 5 22 Show Firmware Vers...

Page 81: ...ns About Use this function to display the About screen see Figure 5 23 Click on the OK button to close Figure 5 23 Auto Sync Utility About Screen User Guide Use this function to open the PDF version of the Auto Sync Time Clock User Guide from the Auto Sync Utility CD ...

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Page 83: ... accomplished by using a can of pressurized air to blow out paper dust A good time to perform this preventative maintenance is when you are changing the print ribbon cartridge 6 Auto Sync Time Clock Diagnostics The Web Clock diagnostics can be used to determine the version of the clock firmware reset the clock configuration and or transactions check the LCD display on the clock reset the print num...

Page 84: ...tton to manually Time Sync the clock The status of the synchronization will be displayed If everything is performed within the configured deviation you will see Successful in the Status field NOTE This operation does not change time sync schedules A manual time sync will be designated in the transactions report as a USER TIME SYNC See the following example which was obtained by using View Transact...

Page 85: ...e button to test the clock LCD display by lighting all the segments symbols on the clock LCD see Figure 6 4 This allows the user to verify that all segments and symbols work After the LCD test is invoked if desired press the to manually terminate the test The test will automatically terminate after 15 seconds Figure 6 4 LCD Test Display 6 4 How to Reset the Clock 1 Click on the Diagnostics link un...

Page 86: ...s only clears the clock transactions from the flash memory i e sync information 3 Select Yes for Do you want to do a complete clock reset to clear the clock transactions and reset the clock configuration to factory default settings by pressing the button The status will be displayed after the operation If everything is Ok you will see Successful in the Status field This clears the clock transactio...

Page 87: ... any of the clock s single or multiple connection i e connection to an enabled time server commands fail you will see a red error in the status area Also if FTP E Mail and SNMP Traps are configured they will be checked 2 Enter the remote host name IP address and press the Test Single Connection button The status will be displayed after the operation If everything is Ok you will see Successful in t...

Page 88: ...to Sync Time Clock equipped with FPR Option Only If the AC power is connected to the clock the display colon will flash Upon loss of AC power the display colon will remain constant to indicate that the clock with printing capability is currently running from the battery which has a 6 hour or 400 print cycle capacity For Auto Sync Time Clock equipped with PoE and FPR Option When the PoE is operatin...

Page 89: ...dules can be used to alert the user that a date time synchronization signal has not been received If a successful time validation does not occur within a 24 hour period the Auto Sync Time Clock will flash six day indicators cursors while the day indicator associated with the current day of the week will not flash see Figure 6 8 Figure 6 8 Failed Time Synchronization Display In addition to the flas...

Page 90: ...ischarged FPR battery FPR battery cable not connected No AC power Verify that the battery cable for the FPR is connected and connect the power cord to AC source Allow FPR battery to recharge for 24 to 48 hours E r Pr General Print Error Unlock cover and remove Press the Reset button see Figure 6 9 If the error clears try to stamp a card If the unit stamps without having the error message come up a...

Page 91: ... reappear on the display Try to stamp a card again so you can hear the machine attempting to stamp If you hear that the assembly sounds sluggish or drags it is recommended that the frame be re lubricated with either silicone or white lithium grease See the following figure for location DO NOT use WD 40 as it will damage the plastic components NOTE Print errors can be caused by the absence of greas...

Page 92: ...n ink ASTCRCG Red ink ASTCRCR When ordering parts and or accessories be sure to include your Auto Sync Time Clock model number and the serial number which is located on the bottom of the clock 6 7 How to Replace the Ribbon Cartridge 6 7 1 Ribbon Cartridge Removal 1 Remove the cover 2 Looking at the right hand side of the machine pull the two catches B upward While holding the catches up use your o...

Page 93: ...ocks connected to one network can be remotely discovered and managed from a PC connected to another network see Figure 7 1 Figure 7 1 WAN Service Discovery 7 1 Wide Area Service Discovery Setup The default factory setting on the Auto Sync Time Clock is Local Area Service Discovery so that clocks on network1 can only be discovered and managed from the PC connected to network1 To configure the clock...

Page 94: ...now be ready for Wide Area Service Discovery 7 2 Wide Area Clock Discovery If the Auto Sync Time Clocks are configured for Wide Area Service Discovery they can be discovered and managed remotely from any PC connected to the Wide Area Network To discover and manage the clocks use the following procedure 1 Install and open the Auto Sync Utility that came on the CD included with the clock The default...

Page 95: ...t All domain s 5 Click on the Auto Discovery tab to return to that screen and click on the Start Discovery button to begin the search again with the new settings to generate a new list of discovered clocks To stop auto discovery simply click on the End Discovery button Searching for the clocks will automatically timeout 6 From the list of discovered clocks double click on the clock that you want t...

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Page 97: ... additional software as transaction reporting is web based directly from each clock and can be saved as a text file on an FTP Server Consult the Installation and Operation Guide see Chapter 4 Visit www blackbox com for additional support FAQ 4 Where are all my report and or configuration files from my Auto Sync Time Clock stored What is the file format of the report and configuration files All of ...

Page 98: ... of 12 times per day or 84 times per week per Time Sync schedule and you can have a maximum of 8 separate Time Sync schedules FAQ 9 How many years can the clock internally store time sync transaction records Up to 5 years of transaction records can be stored in each clocks flash memory when using one normal Time Sync schedule with 2 syncs per day NOTE Each clocks transaction records can be backed ...

Page 99: ...ltiple clocks FAQ 14 How do I change a ribbon You must use the key that came with your clock to unlock and remove the cover to replace the ribbon cartridge Consult Chapter 6 of the Installation and Operation Guide FAQ 15 How do I clear the E4 Prt error message that is displayed on my clock Unlock and remove the clock cover Next correct the reason for the E4 Prt error i e re lubricate the printer c...

Page 100: ...e was created by using the download function in the Auto Sync Utility that came with your clock to download this configuration to another clock Consult the Installation and Operation Guide Chapter 4 FAQ 19 How do I Restore a configuration file for multiple clocks Open the Auto Sync Utility and use the Auto Discovery or Manual Discovery to generate a list of clocks Select the desired clocks to upda...

Page 101: ...TS compliance Following this procedure ensures a complete log of each clock s time sync records NOTE The clock restoration for the transactions should only be necessary if the clock s flash memory is reset FAQ 22 How do I configure clocks for Wide Area Service Discovery so that they can be found from multiple US locations Go to the DNS Server page on the web interface of the clock Change the domai...

Page 102: ...ock in the same subnet For example if the PC is using the IP address 192 168 1 1 the clock should be assigned the IP address 192 168 1 2 with the subnet of 255 255 255 0 If you have DHCP server enabled in your network configuration make sure the PC and the clock both get the DHCP assigned IP address FAQ 26 I have enabled the Wide Area Service Discovery on my clock but I don t see the clock in the ...

Page 103: ...th is printed as a number i e 1 2 3 4 12 Auto Sync Time Clock Character Table Character Regular Font Length Bold Font Length 0 07 4 67 10 6 67 1 07 4 67 10 6 67 2 07 4 67 10 6 67 3 07 4 67 10 6 67 4 07 4 67 10 6 67 5 07 4 67 10 6 67 6 07 4 67 10 6 67 7 07 4 67 10 6 67 7 07 4 67 10 6 67 9 07 4 67 10 6 67 A 07 4 67 10 6 67 B 07 4 67 10 6 67 C 07 4 67 10 6 67 D 07 4 67 10 6 67 E 07 4 67 10 6 67 F 07 ...

Page 104: ...7 4 67 10 6 67 Y 07 4 67 10 6 67 Z 07 4 67 10 6 67 07 4 67 10 6 67 2 DIGIT YEAR 19 12 60 25 16 67 MONTH 21 14 00 30 20 00 DATE 14 9 33 20 13 33 DAY 14 9 33 20 13 33 12HR MIN 47 31 33 59 39 33 24HR MIN 33 22 00 45 30 00 SECONDS 21 14 00 27 18 00 3 DIGIT NO 21 14 00 30 20 00 4 DIGIT NO 28 18 60 40 26 67 5 DIGIT NO 35 23 33 50 33 33 6 DIGIT NO 42 28 00 60 40 00 SPACE 07 4 67 PERIOD 07 4 67 DASH 07 4 ...

Page 105: ...imum displacement print length of the print head is 150 dots or 1 4 36 mm 2 To determine if your desired imprint exceeds the maximum number of dots add the lengths of each character from the table The total should be less than 150 dots or 99 a Regular font characters are seven dots high and five dots wide with a length of seven dots 5 dots for the character and 2 dots for the space or 16 cpi b Bol...

Page 106: ...er Colorado 13 time b nist gov NIST Gaithersburg Maryland 14 time b timefreq bldrdoc gov NIST Boulder Colorado 15 time c timefreq bldrdoc gov NIST Boulder Colorado 16 time nw nist gov Microsoft Redmond Washington 17 utcnist colorado edu University of Colorado Boulder 18 Glossary of Terms Term Description 10 100 Base T Maximum transmission speed of 10 100 megabits over Ethernet CE Mandatory Europea...

Page 107: ...ccurate time stamp PoE Power over Ethernet technology describes a system to transmit electrical power along with data to remote devices over standard twisted pair cable in an Ethernet network SMTP Simple Mail Transfer Protocol is the most popular protocol for transferring electronic mail on the Internet Widely use to send mail SNMP Simple Network Management Protocol It is a standard TCP IP protoco...

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