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T R O U B L E S H O O T I N G
PROBLEM
SOLUTION
Unit won’t turn on.
• Make sure the unit is plugged in. Select a cooking
function or bake temperature and ensure there is time
on the digital display. Press the start/stop button. If the
start/stop light is illuminated, your oven is powered on
and heating.
Heating elements are not
glowing.
• Check that the start/stop light is illuminated which
indicates unit is powered on. The heating elements
should glow red after 1 minute of heating up. During
operation, they cycle on and off.
Fan is not operating
during air fry mode.
• Check that the function knob is set to air fry. When
oven is in air fry mode, you should hear the fan
humming.
Bottom of bread is not
toasting.
• Make sure wire rack is used in the down position with
the “toast” label facing up. The cross wires should be
close to the steam/crumb tray.
• Clean the crumb/steam tray to remove food residue.
• Do not use foil on the crumb/steam tray
Smoke is coming out of
the unit.
Unit may smoke upon the
initial start-up.
• The oven may create smoke when high-fat or greasy
foods drip on the crumb/steam tray. Cook these kinds
of food in the bake pan or other bakeware placed on
top of the wire rack.
• Run steam clean cycle and thoroughly wipe down
interior and clean the crumb/steam tray.
• Ensure there is no food debris in the bottom of the
oven underneath the crumb/steam tray.
• If smoke issue persists, use the bake function at a
lower temperature.
Food was burned.
• Make sure you are not cooking directly on the crumb/
steam tray.
• See page 6
for the best cooking support for your
food.
• In air fry mode, gently shake the food half-way through
the cycle to get more even cooking.
• Next time lower the temperature or shorten the
cooking time.
Food is not crispy in air
fry mode.
• Use the mesh basket and ensure the food is arranged
in a single layer without any overlap.
• If using a bake pan instead of a mesh basket for high-
fat or greasy foods, the food will not be as crispy.
• Clean the crumb/steam tray to remove any residue.
• Do not use foil on the crumb/steam tray
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