16
17
PROBLEM
SOLUTION
Steam is coming from the
unit during cooking or
toasting.
• This is normal for foods with high moisture content,
including some bread types during toasting.
• Ensure there is no residual water on crumb/steam tray.
During steam cleaning:
steam is not building up
on the glass door or walls
inside the oven.
• Allow the unit to cool before running steam clean.
• Use 1/2 cup of soapy water spread out on the crumb/
steam tray.
• Press the Steam Clean button. Then press Start/Stop.
• Make sure the start/stop light is illuminated during
steam clean cycle.
• Ensure the door is closed during the steam clean cycle
Steam Clean function did
not completely clean the
oven.
• Refer to “Deep Cleaning Your Oven” to take care of
more stubborn baked-on foods.
• Use the steam clean function regularly and immediately
after cooking messy food items to prevent build up.
Water is dripping onto the
control panel.
• Note: If this occurs it will not damage your oven since
the control panel is designed to prevent water ingress.
• Do not cook with water in the crumb/steam tray.
• Do not run the steam clean cycle two times in a row.
Water accidentally spilled
onto bottom of the oven.
• Note: If water is spilled onto the bottom of the oven it
will not damage the oven, as the oven will contain the
water and drain it out the back of the oven.
• Ensure the unit is not powered on by checking that the
start/stop light is either off or flashing. Unplug oven.
Use a towel to dry the bottom of your oven and be
careful not to damage the heating elements. Move your
oven from its position on the countertop and dry any
water on the counter. Wait 24 hours for any moisture to
evaporate and then you can use your oven again.
There is food debris stuck
on the crumb/steam tray.
• Run the steam clean cycle.
• Use a nylon pad to scrub the crumb/steam tray. Do
not use a metal scouring pad as this will damage the
coating.
• Run tray through a dishwasher cycle.
• Refer to steps in Deep Cleaning Your Oven and use the
baking soda paste to clean your tray.
• If stain still persists, it will not affect the cooking
performance of your oven.
If additional assistance is needed,
please contact our consumer service team at
1-800-465-6070.
TROUBLESHOOTING CONTINUED
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