Addr.: Unit 704, No. A3 Building, Tel: +86-592-6211770
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Software Park, Xiamen, China 361000 Fax: +86-592-6211727
www.bivocom.com
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Appendix 2: FAQ
1. Power light is off
Check if the power supply range is 5~35V, and make sure the polarity is correct.
2. Online light is off
1) Make sure SIM card is the card holder and locked correctly, and antenna is fasten.
2) Check the IP address and port of server in the configuration tool is correct.
3) Check whether the server is working.
4) Check if the SIM is out of service (charges owed) and function of data is on.
3.
The device couldn’t enter into configuration mode.
1) Check the connection of RS232/RS485 is correct.
2) Is the RS232/RS485 connected to your computer or laptop and serial port of
computer or laptop is working.
3) Check whether the baud rate of computer or laptop is the same as IP Modem.
