Bissell Pro Heat Pro-Tech BS-7920F Troubleshooting Manual Download Page 5 | Manualshive

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Prepared by Monique Lania

5

Call Servicing Guide ProHeat Protech 7920F

Solution 4:

Does water spray through the hose with the attachment off?

Yes, proceed to solution 5

No, refer consumer to an Authorized Service Center

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Summary of Contents for Pro Heat Pro-Tech BS-7920F

Page 1: ...sumer states unit is releasing too much solution or only Shampoo Page 14 Consumer states unit will not release any shampoo Page 15 Consumer states no or low suction Page 17 Consumer states no suction...

Page 2: ...r order new gasket if appropriate Yes No Remove tank in tank assemble from unit Turn tank in tank upside down On the bottom of tank there is a red and black valve Hold the tank upright and push in the...

Page 3: ...ell Free Call 1800 number again and press Option 3 for spare parts and order replacement Tank In Tank Assembly Remove the Tank Tank Assembly from the machine Empty the contents of water from the Tank...

Page 4: ...ccess area there is a red retainer plate that holds the black brush arm and the brush in place With a Phillips head screw driver remove the screw located just above the red plate Remove the black brus...

Page 5: ...by Monique Lania 5 Call Servicing Guide ProHeat Protech 7920F Solution 4 Does water spray through the hose with the attachment off Yes proceed to solution 5 No refer consumer to an Authorized Service...

Page 6: ...the square valve on unit Switch the unit on Manually press the trigger Use screw driver to remove screws in upper handle Remove the upper handle of the unit No order Advise customer to call Bissell Fr...

Page 7: ...eat Protech 7920F Solution 6 Remove any debris on the spray tips located at bottom of unit with a soft brush an old toothbrush works well Turn unit on Does unit spray now Yes problem solved Turn unit...

Page 8: ...thorized Service Center Check the square valve on unit Switch the unit on Manually press the trigger Use screw driver to remove screws in upper handle Remove the upper handle of the unit No Advise cus...

Page 9: ...works well Turn unit on Does unit spray now Yes problem solved Turn unit off No heating element may be clogged This is caused if machine is not flushed out after use When solution is not flushed out a...

Page 10: ...hose now No Clean out the spray tip with the end of an unfolded paper clip Does the unit spray now No stretch the hose out and give it a few light tugs to release any kinks in the internal water suppl...

Page 11: ...the small red lint basket placed securely inside its hole in the tank lid Yes No place red lint basket securely in place ensuring it has been pushed into its hole securely and it is not upside down pr...

Page 12: ...o shaped ring securely over straw problem solved Advise customer to call Bissell Free Call 1800 number again and press Option 3 for spare parts and order replacement SmartMix bottle Yes reattach gask...

Page 13: ...cracks in it Yes Advise customer to call Bissell Free Call 1800 number again and press Option 3 for spare parts and order replacement Flow Indicator Cap Ensure flow indicator cap is screwed down tight...

Page 14: ...fit over the straw others are molded to the cap No Fit O ring securely problem solved Check the black and red tank gasket on the SmartMix bottle cap and on the bottom of the Tank in Tank Is gasket lod...

Page 15: ...curely over the cap insert straw NOTE Some O rings are detachable and need to fit over the straw others are molded to the cap Force the knob clockwise past hi traffic This should reset the knob Turn u...

Page 16: ...gger for 30 seconds turn unit back on and it should spray again Press the trigger and flip the SmartMix knob back and forth from Water Rinse Carpet Protector to High Traffic 4 times Stop on High Traff...

Page 17: ...iling tap water problem solved Lift and push tank lid handle forward and place lid back on tank Ensure lid is sitting securely on tank Pull tank handle backward to secure Is there suction now Is the t...

Page 18: ...s and inadvertently lifting the tank up out of place No refer customer to an authorized service centre Yes refer customer to an Authorised Service Centre No does diverter door seem to be damage broken...

Page 19: ...indow Remove Tank in Tank Assembly With a Phillips head screw driver remove the two screws on each end of the floor nozzle window remove window If consumer does not feel comfortable doing this refer t...

Page 20: ...y hose Fill a cup with water Turn unit on and suck water out of the cup with the upholstery hose Is there suction at the hose Set diverter knob on to Floor Cleaning Pour a little water onto floor turn...

Page 21: ...structing the diverter door Is there suction through the upholstery tool now Yes problem solved No refer customer to an Authorized Service Centre Switch the diverter knob back and forth from Floor Cle...

Page 22: ...ance hold it in place while turning the diverter knob towards Floor Cleaning setting to lock it back in place it may take a few attempts How Yes is there suction through the upholstery tool now No ref...

Page 23: ...o ON l position problem solved Allow heater to warm up for about 2 minutes Is the water spraying out hot now Yes is the power switch on the unit switched to on l position No switch the power on proble...

Page 24: ...hat the belt access area is facing upwards Remove Belt Access door on right hand side of unit next to Ready Tools dial by inserting a flat head screw driver into the slot nearest to the handle and gen...

Page 25: ...oles Place hex nut into back of tool caddy and hold in place Yes problem solved In order for the unit to operate the upper handle must be fully inserted into unit as the power switches for the unit ar...

Page 26: ...window is inserted in such a way that the bottom of the half moon window is away from the clearview window by at least 1 8th inch The half moon clear window on the front of the unit may be out of alig...

Page 27: ...e Tank In Tank Yes Advise customer to call Bissell Free Call 1800 number again and press Option 3 for spare parts and order replacement Tank In Tank Assembly Remove the Tank Tank Assembly from the mac...

Page 28: ...28 Call Servicing Guide ProHeat Protech 7920F Consumer states unit is very noisy Solution 1 This is quite normal as the unit requires a lot of power to get deep down and extract all the deeply embedde...

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