Prepared by Monique Lania
26
Call Servicing Guide ProHeat Protech 7920F
Consumer states the
unit drags on carpet
Solution 1:
How?
Turn the unit onto its side, exposing the underside of the unit.
With Phillips head screw driver, remove two screws on each
side of half-moon window, underneath brush roll.
Now re-install window.
How?
Ensure the window is inserted in such a way that the bottom of the half moon
window is away from the clearview window by at least 1/8
th
inch.
The half moon clear window on the front of the unit may be out of alignment. Remove the window
Remove the Tank-in-Tank assembly and the SmartMix solution tank from the unit
Place two screws on each side of half-moon window, underneath brush
roll and tighten with Phillips head screw driver until snug
Switch machine on, does it drag now?
Yes, refer customer to an Authorized Service Centre
No, problem solved
