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V1.6.3
6.
Troubleshooting
Problem
Cause
Solution
Instrument Problems
No power (the LCM
Screen remains blank
when the power is
turned on)
AC power cable is not connected
Check AC power cable connections at both ends. Alter-
natively, Use the correct cables.
LCM Screen turns on
when the power is on
but the self-testing pro-
gram does not run
Forget to remove the packing stuff
from instrument
Turn off the instrument and remove the packing stuff.
Technical problem
Contact your local representative or agent
Protocol stops after an
initial start
Cartridge(s), Plastic wares (Reaction
Chamber, Tip Holder, Filtered Tip,
Sample Tube, Elute Tube) incorrectly
loaded on the BioMagPure 12 Plus
system
Turn off the power and then turn it on again to stop the
program. The system will move back to initial state. Re-
load them according to the instructions shown in this
manual.
Note
. You could not resume the protocol after stop and
you may lose your samples.
Problem with motion sensors
Turn off the power and remove all samples and plastic
wares. Contact your local representatives
Bubbles formed during
extraction
Missed adding sample or sample vol-
ume is lower than the recommended
volume
Be sure to add the sample to tubes prior to starting the
protocol. To ensure proper mixing of reagents in the tip
and prevent bubble formation during mixing, make sure
the sample volume is at least the recommended volume
listed in the handbook supplied with the BioMagPure Re-
agent Kits.
Presence of buffer in the
Cartridge Tray
Motor movements may not be
smooth, incorrect placement of plas-
tic ware, or leakage from tips
Perform preventive maintenance annually to ensure
proper motor movements.
Leakage from Filtered
Tips or uneven liquid
handling between Fil-
tered Tips
Air leakage on the Filtered Tip
Swap the air-leaked Tip with new one
Blockage of tips and pi-
petting failure
Too much starting material or excess
DNA in sample causing clumps or ag-
gregates
Decrease the amount of starting material. Use the rec-
ommended amount of starting material as listed in the
Reagent Kit manual (Handbook).
Suggest using blood kit 1200 instead of blood kit 200 (if
testing sample is blood)
Summary of Contents for BioMagPure 12 Plus
Page 1: ...Edition v1 6 3 ...
