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Installation and User guide – MONOBLOCK Systems – 06-12-2016
10. WARRANTY
10 years warranty on the BIOROCK media *
1
25 years warranty on the BIOROCK tanks *
2
*
1
The 10 years warranty shall only apply if the annual maintenance is carried out by a BIOROCK
approved installer or supervised by a trained BIOROCK Certified professional
*
2
The 25 years warranty shall only apply if the installation is carried out by a BIOROCK approved
installer or supervised by trained BIOROCK Certified professional
Manufacturer’s Warranty - Terms and Conditions:
Content of BIOROCK warranty:
Every BIOROCK treatment plant leaving the production line is inspected and verified according to ISO
9001 standards. The guarantee covers the tanks, materials and parts.
As the operation of the system is linked to the use of the products and not the manufacturing, the
warranty does not apply to the function of the plants.
If a defect in the manufacture of the product is acknowledged by the supplier, the guarantee is limited
to the replacement of the defective parts, this excludes any other expenses. Defective equipment and
associated accessories should will be made available to the manufacturer and repackaged in the
original packaging if necessary.
The warranty is subject to installation and operation as per the manufacturer`s instructions and in
accordance with good installation practices. The warranty will not apply in the event of:
- Failure to comply with the basic design data for the wastewater treatment plant;
- failure to return the completed commissioning form / or failure to issue a valid notice of conformity
when commissioning is complete;
- Failure to follow installation instructions detailed in the Installation Guide, for the primary tank and
effluent filter (including the water tightness test) and the treatment unit;
- Failure to present or regularly update the maintenance reports by the user (the maintenance report
can be found in the manual);
- Failure to comply with other requirements, norms, local regulations or common standards;
- Damage caused by any accidental or climatic events, beyond our control.
Activation of the BIOROCK warranty:
In order to activate the BIOROCK Warranty, the owner of the installed products must complete the
approval certificate correctly (Appendix 5 "BIOROCK Installation and user guide”). This form must be
completed by both the installer and person commissioning the system, it should then be returned to
the address indicated on the document.
Length of the BIOROCK warranty
:
Annual maintenance is a condition for the manufacturer’s warranty. This must be carried out by a
