20 EN
Troubleshooting
Cellular transmission stops
Symptom:
Counter stops transmitting data even though cel-
lular signal strength is good.
Cause 1:
Extremely low battery (<11.2 V). To protect the
counter from damage, the electronics, fan and CO
2
are shut
down. In order to view the last transmitted battery voltage,
go to the the trap page and press the “List” button.
Note: A 12 V battery is considered 0 % charged when the
voltage is below 11.8 V.
Solution:
Replace or charge battery.
Cause 2:
Counter needs reset
Solution:
• Disconnect power
• Wait 30 seconds
• Reconnect power
• Insert hand into funnel to block insect sensor
• Verify 4 beeps for power
• After 15-90 seconds, verify cellular signal strength (3-5
long beeps)
• After verifying cellular signal strength, there will be about 5
additional short beeps followed by a long beep.
• After 30 minutes, go to the web site and see if there are
new transmission
Irregular transmission times
Symptoms:
• Trap doesn’t transmit data when scheduled
•
Irregular spacing of connection circles in main chart
Cause:
Weak cellular connection or cellular network busy.
S
olution:
See „Cellular signal too low“
Solar battery voltage gradually drops
Symptom:
When viewing “List” data, it is observed that the
solar battery is not maintaining voltage. Eventually, counting
and transmission of data stops.
Cause:
Not enough sunlight to keep solar battery charged.
Solutions:
• Modify schedule to only measure during peak hours of
mosquito activity
• Move solar panel to a sunnier position
•
In rare cases, a larger solar panel may be needed. Contact
Biogents
