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9. TROUBLESHOOTING
CAUTION
- Never attempt to access the internal hardware for any purpose including maintenance in all
circumstances.
- When a function check is not successful and if the recommendations given in this
step 9.
do not solve the issue, you are prompted to contact a BIOCORP PRODUCTION authorized
dealer.
9.1 TROUBLESHOOTING MALLYA WITH BASE SIGNALS
When a visual or audible signal occurs on your Mallya, check the cause and follow the
indications listed below to solve the issue:
SIGNAL
CAUSE
TROUBLESHOOTING STEPS
Red LED
Mallya error
Remove Mallya
from pen.
Re-calibrate Mallya (
see
step 4.2.
)
If the issue persists: reset the system
(
see
step 9.3.
)
Then, try to pair Mallya to your
smartphone (see
step 4.4
.)
If the problem is not solved, please
contact a BIOCORP PRODUCTION
authorized dealer.
Orange LED (rapid flashing)
Calibration in progress: A
green
light will appear for 2
seconds upon successful
calibration (with a beep,
then the
green
light will turn
off).
Slowly
tilt the Mallya side to side to
calibrate (
see
step 4.2.
)
Alternating
orange
and
green
flashing (rapid flashing)
Mallya device is correctly
positioned onto the pen but
must be paired.
Pair Mallya to your smartphone (see
step 4.4
.)
Orange
LED (slow flashing)
(every 15 seconds)
Battery is low.
Plug in and charge the Mallya base (see
step 4.1.
)
Orange
LED
- Mallya position error on
pen:
the knob is not turned back
to the dose “0”
or
- Assembling error:
Mallya (base or knob) is not
correctly positioned on pen.
Make sure that:
-
the knob is turned back to the dose
“0”
or
-
the Mallya window and the pen dose
window are properly aligned, and
-
the Mallya knob is correctly pushed
onto the pen
(see
step 4.3.
)
Table 7 - Troubleshooting with signals