10
TROUBLESHOOTING
Many solutions given here can make your grilling experience safer and more enjoyable. You
can also call customer service department at
1-855-CHANT-US(1-855-242-6887)
from 8:00am to
5:00pm Eastern time, Monday through Friday for assistance.
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Grill will not
light.
1. The ignition wire came off the
igniter/valve.
2. The distance between the ignition
pin and the burner is greater than
5/32 in. - 3/16 in.
3. The ignition wire is broken.
6. The electrode tip does not
produce sparks at the burner port.
7. No gas supplied.
8. Air shutter opening is too big.
1. Reconnect the ignition wire to the
electrical igniter/valve.
2. Loosen the ignition pin and adjust the
distance, then fasten it again.
3. Call customer service for a
replacement ignition wire.
6. Reinstall the electrode.
7. Turn on the regulator valve.
8. Loosen the air shutter and adjust the
opening to a smaller size.
Burner flame
is yellow and
gas odor can
be smelled.
1. The air shutter opening is not
properly set.
2. Spiders or insects block the air
shutter.
3. Possible gas leaks.
1. Loosen the air shutter and adjust the
opening to have blue flames.
Make sure burners are set for NG.
2. Clean blockages.
3. Check for the source of gas leaks.
Low heat
with the knob
in “HIGH”
position.
1. Low heat is found in natural
gas models.
2. Ports are blocked.
3. LP tank has run out.
1. This model is set for 7 in. natural gas
usage. Please check your natural gas
supply system to have correct gas
pressure. Regulator is not needed for
NG model.
Check the orifice if you installed NG
nozzles. Conversion kit provides the
following nozzles:
Burner Orifice
Size
Main Burner
Φ
1.45mm
2. Clear ports of any obstructions.
3. Refill the LP tank.
Low heat,
natural gas.
Gas pressure is significantly affected
by gas line and length of gas line
from house gas line.
Check your gas line and make
corrections by following the chart below:
From House to Grill
Distance Tubing
Size
Up to 25 ft.
3/8 in. DIA
26 – 50 ft.
1/2 in. DIA
51 – 100 ft.
2/3 in. of run 3/4 in.
1/3 in. of run 1/2 in.
Over 101 ft.
3/4 in. DIA
