18
Problems
Pump does not operate
Pump does not
heat properly
Massage System
does not work
Pump adapters are not
level with the spa
adapters
Spa pool leakage
Water is not clean
Probable Causes
- Spa is torn or punctured
- Air valve is loose
Solutions
- Check power source
- For assistance, please visit the support section on our website,
www.bestwaycorp.com
- Power failure
- Power circuits is broken
- Air pump is overheating
- The massage stops automatically
- Air pump is broken
- Elevate the pump with wood or another type of insulated material to
bring the pump's adapters level with the spa's adapters
One characteristic of PVC
is that it changes shape,
which is normal
- Insufficient filtering time
- Dirty filter cartridge
- Improper water maintenance
- Unplug the pump and wait two hours until the pump has cooled. Insert
the plug and press the Massage System Button
- Press the Massage System Button to reactivate
- For assistance, please visit the support section on our website,
www.bestwaycorp.com
- Increase filtration time
- Clean/replace the filter cartridge (refer to Filter Cartridge Cleaning and
Replacement section)
- Refer to the chemical manufacturer’s instructions
PRCD test failed
Something is wrong with
the spa
- For assistance, please visit the support section on our website,
www.bestwaycorp.com
Control panel is not
working
The control panel has an auto-lock,
which is activated after 5 minutes of
inactivity. The LED display has one
icon: If the lock icon is highlighted,
the control panel is locked.
- Control panel is not activated.
- Seals are missing inside the pump
adapters
- Seals are not in the correct position
- Seals are damaged
- Adapters are not tightened correctly
What kind of chemicals
should be used for water
maintenance?
Please consult your local chemical supplier for information about chemical maintenance.
Pay close attention to the chemical manufacturer’s instructions
Water leaks from the
adapters between the
pump and spa
- Insert the stopper caps on the spa ports to prevent the water from
escaping and disconnect the pump. Check if the seals are in place.
- If the seals are not in the correct position, open the gears, and place the
seals in correct position.
- If the seals are damaged, they must be replaced. For assistance, please
visit the support section on our website, www.bestwaycorp.com.
- If the seals are in correct position, the adapters are not tightened
correctly. Connect the pump to the spa, hand-tighten the adapters, and
remove the stopper caps from the spa ports. If there is leakage, tighten
the adapter until there is no leakage.
- Use provided repair patch
- Using soapy water, cover the air-valve to check if air is leaking, if so,
1. Screw valve: fasten the air-valve by tuning the valve clockwise.
2. For Drop stitch SPA: Deflate the spa. With one hand, hold the
backside of the air valve from the inner side of the spa wall and turn the
wrench clockwise.
- Set spa to a higher temperature; refer to pump operation section
- Clean/replace the filter cartridge; refer to section filter cartridge
cleaning and replacement section
- Unplug the pump, and put the plug in a dry, cool place. Only restart the
pump when the water temperature reaches 35°C (95°F) or lower
- Attach the cover
- For assistance, please visit the support section on our website,
www.bestwaycorp.com
- Temperature set too low
- Dirty filter cartridge
- The thermal cut-out cut off
- Spa is not covered
- Heating element failed
- To unlock the control panel, press the button for 3 seconds.
If the control panel will not unlock, restart the pump – unplug and
plug in the pump
- Press the on/off button for 2 seconds if the problem persists.
- For assistance, please visit the support section on our website,
www.bestwaycorp.com
TROUBLESHOOTING
