GUARANTEE
The heater is supplied with a 2 year warranty on all parts.
In addition to this there is also a 10 year time related warranty on the combustion chamber.
The warranty commences from the date of despatch from the manufacturer, and is subject to the terms detailed within
the manufacturer 'conditions of business'.
The warranty may be invalidated if:
a) The warranty registration/commissioning card has not been completed and returned to the manufacturer
b) The installation is not in accordance with the general requirements of this manual
c) The flue arrangement and air supply for the heater are not in accordance with the manufacturers
recommendations, codes of practice, or similar standards
d) Air flow through the heater is not in accordance with the manufacturers technical specifications
e) Internal wiring on the heater has been tampered with or unauthorised service/repairs undertaken
f) The main electrical supply input to the heater has been interrupted during the heating mode
g) The heater has been subject to and affected by the ingress of water in any form
h) The heater is not operated at the rating(s) laid down in the manufacturers technical specifications
i) The heater has not been operated or used within the normal scope of its intended application
j) The manufacturer's recommended minimum service requirements have not been complied with
All warranty claims must contain the following information to enable processing to take place;
(1) Heater model
(2) Heater serial number
(3) Order reference/date of order, together with full installation details (name and address)
(4) Details or symptoms of fault
(5) Installers name and address.
Faulty parts must be returned to the manufacturer Spares Department, the address of which is provided on the rear
cover of this manual. Any such parts will undergo inspection to verify the claim. Replacement parts supplied prior to this
may be charged, and a credit supplied upon subsequent validation of the warranty claim. Consumable items are
specifically not included within the scope of the warranty.
Notification is required immediately a fault is suspected. The manufacturer will not accept responsibility for any
additional damage that has been caused, expense incurred, or consequential loss resulting from any failure of
the heater(s).
Ensure that the heater is able to operate within the parameters shown on the data plate and the technical data
within the manual.
Incorrect gas settings may lead to condensation within the combustion if to low, and overheating if to high both
will cause damage to the heat exchanger.
Any reference made to Laws, Standards, Directives, Codes of Practice or other recommendations governing the
application and installation of heating appliances and which may be referred to in Brochures, Specifications, Quotations,
and Installation, Operation and Maintenance manuals is done so for information and guidance purposes only and should
only be considered valid at the time of the publication. Manufacturer cannot be held responsible from any matters arising
from the revision to or introduction of new Laws, Standards, Directives, Codes of Practice or other recommendations.
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