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FAQ and troubleshooting
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1. Close all running programs.
2. Click the Start button and select All Programs, Accessories,
System Tools, and then Disk Cleanup.
3. Check the types of files you want to delete (temporary files
are safe to delete).
4. Click OK.
• Use the Scan Disk and Defragment functions. The Scan Disk
function checks a hard drive for errors, while the Disk
Defragment function takes all the scattered bits of program
data and groups them back together in the front of the drive.
1. Click the Start button and then select Computer.
2. Right-click the hard drive’s icon and select Properties.
3. Click the Tools tab and then the Check Now button.
4. Check all check boxes in the dialog that follows.
5. Click Start.
6. Restart the computer. It may take a long time to complete.
To run Disk Defragmentation in Windows Vista:
1. Close all running software programs.
2. Right-click the hard drive’s icon and select Properties.
3. Click the Tools tab and then the Defragment Now button.
4. Click the Defragment Now button. It may take a long time to
complete.
If Disk Defragmenter start itself over and over, it means that
some hidden background software program is still accessing the
hard drive. Restart the computer and try again.
USB devices quit working unexpectedly in Microsoft Windows
Vista.
This is because USB devices, such as camera, scanners, or
printer, lose its connection and stops working unexpectedly.
Please follow the steps below to resolve the problem.
1. Click Start, and right-click Computer.
2. Click Properties.
3. Click Device Manager.
4. Double-click the Universal Serial Bus controllers branch to
expand it.
5. Right-click USB Root Hub, and then click Properties.
6. Click Power Management.
7. Deselect Allow the computer to turn off this device to save
power.
8. Repeat steps 5 through 7 for each USB Root hub.
9. Click OK, and then close Device Manager.
Why does the keyboard and/or palm rest get warm?
Typically, the Joybook tends to be slightly warm. The location of
the hard disk is typically underneath the palm rest and as a
result, the palm rest gets warm. The location of the processor is
typically underneath the keyboard and since heat rises, the
keyboard may slightly get warm. There is no need to be
concerned. However, since your computer has a thermally
controlled fan, when the CPU and/or internal temperature of
the notebook reaches a certain temperature level, the fan is
turned ON and stays ON until the temperature drops to a pre-
defined level.
The U, I, O, J, K, L, M keys on my Joybook are coming up as
numbers instead of letters?
The number keys are enabled. Press the Num Lk (Number
Lock) key once to disable the number lock function, and the
letters will return to normal.