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SYMPTOM
CAUSE
POSSIBLE REMEDY
Sound is distorted,
spluttering or weak?
Is the battery dead?
Replace it with a new one.
Is the battery dirty?
Clean it or replace it with a new one.
Is the plastic tube or the earmould clogged or broken?
Visit your hearing care professional.
Did your hearing aid get moist?
Use a desiccant.
Battery drains very
quickly
Did you leave your hearing aid switched on for long periods of time?
Always switch off your hearing aid when you are not using them , e.g. during the night.
Is the battery old?
Check the date on the battery packaging.
TROUBLESHOOTING GUIDE