91
TROUBLESHOOTING
My connection type is
“PPPoE”. I cannot connect
to the Internet.
1. Since your connection type is PPPoE, your
ISP will assign you a user name and
password and sometimes a service name.
Make sure the Router connection type is
configured as “PPPoE” and these settings are
entered properly.
2. Make sure your computers are correctly
configured and all network cables are
properly connected.
3. Make sure the coaxial cable or DSL line is
properly attached on your cable or DSL
modem. Refer to the manual of your modem
to verify it works normally.
4. Make sure the network cable between the
modem and the Router is well connected.
Power off the modem for a few seconds and
power on it again.
5. Your ISP may bind your connection to the
MAC address of your computer’s NIC. Clone
your MAC address.
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