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RTC battery empty
1.
Place the device into the docking
station or connect directly to the USB
cable which must be connected to a
power source
2.
Consult service manual if you have
undergone service training.
3.
Contact your local Bedfont®
representative
Red light on the dock
Indicates a fault: overcurrent, under
voltage or over voltage.
Only the supplied power adaptor and USB cable
should be used to connect the NObreath® dock
to mains power. If yours is lost or damaged,
contact your local Bedfont® representative.
Returns procedure
If your equipment requires servicing, please contact your local Bedfont® Customer Service
Department, distributor or supplier before returning any goods.
1.
When you have supplied the Customer Repairs Department with the monitor serial number
and description of the fault, you will be issued with a returns/ticket number. Please state the
returns/ticket number on the outside of the box when returning the monitor and ensure
that your full details, telephone, fax number and return address are clearly stated.
2.
The product must also be decontaminated before it is returned according to your local
regulations. Bedfont® can provide you with a decontamination certificate to complete,
which also needs to be attached to the outside of the box. Failure to do so will result in the
product being subject to Bedfont® decontamination procedure and will delay your
service/repair.
3.
Bedfont® advise that you use a courier service when returning monitors. This enables you to
insure goods for loss or damage in transit. When your goods are received, you will be sent
an email stating so.
4.
If the device has been returned for repair it will then be examined and you will be sent an
‘Engineer’s Report’ and a quotation for the repair, which will include an authorisation form.
Complete the authorisation form, and ensure that you include the ‘Official Purchase Order
Number’. Please contact the Customer Repairs Department if you are unable to supply an
‘Official Purchase Order Number’.
5.
If your monitor is still in warranty and the fault is covered by warranty, see the ‘Warranty’
section of this manual. Bedfont® will repair it and return it to you with an ‘Engineer’s
Report’, free of charge.
6.
If you choose not to proceed with the repair, a handling fee will be charged. Ensure that you
return the completed authorisation form with an ‘Official Purchase Order Number’.
7.
The equipment will be returned to you as soon as Bedfont® has received all relevant
paperwork. A carriage fee will be charged if the monitor is no longer in warranty.
