TROUBLESHOOTING
REASON
Device error
PROBLEM
Device does not reset when
holding Set button
Phone not connecting
to device
SOLUTION
Restart device and phone app
Hold Set button 5 seconds to
reset connection
Try connecting again, restart or
reinstall app
Grant required permissions
(camera, location, network, etc.)
Turn off and unplug, then try again
Food outlet or motor blocked
Food does not dispense
smoothly
Clear blockage
App/device error
Bad network connection
Wait several minutes, restart app, refresh
device connection
Device error
Device connected already; solid green
network indicator
Problem with WiFi
App does not have required
permissions
FREQUENTLY ASKED QUESTIONS
(FAQ)
1.
What should I do if the feeder is not working properly after updating the phone app?
After updating the phone app, the feeder must be unlinked and relinked.
•
Navigate to the Setting page and press “Remove the binding” to unlink the feeder from the app.
•
Follow the procedure to reconnect the feeder to the app.
It is recommended that you do not auto-update the app to ensure smooth feeder operation.
2.
What time zone does the feeder operate in if I’m in another time zone?
The feeder continues to operate in your original time zone and is unaffected by the time change.
If you add a new meal, the time in the app will reflect the original time zone.
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