Bayer HealthCare RapidPoint 400 Series, Service Manual

Page: 200 / 458

200 Rev. C
D39 Qualifier Description
D39 occurs when fluids cannot be moved or positioned from the sample
device through the sample chamber past FD2.
D39 occurs during patient sample and QC operations. D39 is cleared by
the clot removal procedure.
Message Probable Cause and Corrective Action
D39
Obstruction The system detects a problem, such as an obstruction or a sample
not detected, and prompts you to replace the sample port. If the
system is unable to clear the obstruction, it prompts you to replace
the cartridges.
1. When prompted, replace the sample port as described in
Replacing the Sample Port in Replacing Components .
2. If prompted, replace the cartridges as described in Replacing the
Measurement and Wash/Waste Cartridges in Section 3
in the
Rapidpoint 400 Series Operator’s Manual .
3. If the message appears again, record the message and call for
technical assistance.
Service Solutions
If cartridge replacement does not solve the problem, view the events
log for errors that may be causing the problem.