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Problem
Possible cause and solution
The bag does not
hold the vacuum
after closure
Closure leakages could be caused by creases, crumbs,
grease and humidity. Open the bag, clean the top part on
the inside, remove debris from the sealings bar and perform
a second closure.
Make sure the bag has no damage or holes which could
reduce vacuum. Protect sharp edges of the contents with a
paper napkin.
The device does not
create vacuum
in the container
Reconnect the suction hose to the container lid (or to the
suction cap, if necessary) and the hose air inlet to the
device
Leave at least 3 cm between the contents and the top of
the container.
Liquid could leak because it did not cool off sufficiently
before being vacuum sealed. Cool the liquid in the
refrigerator and not at room temperature.
Make sure that the top edge of the container and the gasket
of the lid are intact and clean. Clean both with a moist cloth
and perform vacuum packaging.
Make sure that the gaskets of the container lid are
positioned properly and are not damaged.
The container or
the lid lose their
vacuum
Make sure that the top edge of the container and the gasket
of the lid are intact and clean. Clean both with a moist cloth
and perform vacuum packaging.
Make sure that the gaskets of the container lid or the
universal lid are positioned properly and are not damaged.
Make sure that the hose is connected properly to the
container lid and to the hose air inlet
(4)
of the device.
If you cannot remove the malfunctions:
-
do not open the body,
-
notify the customer service point or contact the sales
agent, while providing the following information:
type of malfunction;
code number and serial number (see identification plate
on device underside);
date of purchase.