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Barnes & Noble NOOK User Guide
Tips and Troubleshooting
Solving Problems
I want to change my BN.com account password. What should I do?
Before you change your password on BN.com, first deregister your NOOK, so your NOOK isn’t configured to use a
password that you have made obsolete.
NOTE: You must be connected to a Wi-Fi network to de-register your NOOK.
NOTE: De-registering your device will delete any content you have side-loaded on your NOOK. You might
want to make sure you have copies of this content on your personal computer. You do not need to
back up the books, magazines, and newspapers you have purchased through the NOOK Store. These
items will be restored to your NOOK automatically when you re-register it, using your new password.
Deregistering Your NOOK
To deregister your NOOK, do this:
1. Tap the Quick Nav button to bring up the Quick Nav Bar and tap the
settings
button.
2. On the Settings screen, tap Device Info.
3. Tap the
Erase & Deregister
menu choice.
4. On the Erase & Deregister screen, tap the
Erase & Deregister
button.
A dialog box appears, asking you to confirm that you want to reset your NOOK.
5. Tap the
Reset NOOK
button.
Your NOOK deregisters itself, restoring factory default settings.
Changing Your Password
Once you have deregistered your NOOK, log in to BN.com and change your password.
Reregistering Your NOOK
Once you have changed your password on BN.com, register your NOOK, following the registration instructions you
followed when you first set up your NOOK. See “Registering Your NOOK” at the beginning of this guide.
When you need to enter your BN.com account login information, be sure to enter your new password.
The screen is acting as though I’m tapping on it, even though I am not.
If your screen is dirty, it might detect touches when none are occurring. This problem can occur on any touchscreen
device. Turn off your NOOK, and wipe the screen clean with a soft, dry cloth. Then turn your NOOK back on.
I’m trying to lend a book through Facebook, but the Post button doesn’t seem to be working.
Make sure you include a comment with your posting about lending the book. Posting a LendMe offer through
Facebook requires at least a brief comment.
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