Barco ClickShare CSE-800 User Manual Download Page 40

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4. Troubleshooting

Problem

Cause

Solution

No automatic refresh of drives.

Refresh the view on your laptop.

Bad connection at USB port on laptop.

•

Reconnect to the USB port.

•

Try another USB port.

•

Reboot your laptop.

Windows tries to assign the ClickShare
drive to an already reserved drive letter

Use Microsoft Windows Disk
Management to assign it to a free
drive letter.

After inserting the Button into your laptop,
you cannot

nd the ClickShare drive.

IT policy not mount USB drives

Contact your IT responsible.

Some programs of Windows are not
shown on the display.

Use of overlays, 3D or hardware
acceleration in the GPU.

•

Disable overlays or hardware
acceleration in the GPU.

•

Disable AeroGlass in Windows 7

•

Capture mode

R5900050 CLICKSHARE CSE-800 15/03/2017

Summary of Contents for ClickShare CSE-800

Page 1: ...ClickShare CSE 800 User guide R5900050 01 15 03 2017...

Page 2: ...26 22 62 Support www barco com en support Visit us at the web www barco com Registered address Barco NV President Kennedypark 35 8500 Kortrijk Belgium Phone 32 56 23 32 11 Fax 32 56 26 22 62 Support...

Page 3: ...t i you promptly notify Barco in writing after a claim has been asserted against you or the commencement of any claim action suit or proceeding and ii Barco shall assume sole control of the defense an...

Page 4: ...re application and that the performance thereof may vary depending hardware platform software interactions and configuration You acknowledge that the Software is not designed and produced specifically...

Page 5: ...ts users or the public as required or permitted by law Barco shall not process any sensitive information whatsoever including but not limited to medical information You understand that the technical p...

Page 6: ...ses gpl html Crypto http www cryptopp com License txt libresample http www gnu org licenses lgpl html libjpeg turbo http opensource org licenses BSD 3 Clause acpid http www gnu org licenses gpl html a...

Page 7: ...html libgcrypt11 http www gnu org licenses gpl html http www gnu org licenses lgpl html http www gnu org copyleft fdl html libglib 2 http www gnu org licenses old licenses lgpl 2 1 html libgnutls26 h...

Page 8: ...nssh sftp server http opensource org licenses BSD 3 Clause openssl http www openssl org source license html opkg http www gnu org licenses old licenses gpl 2 0 html pciutils http www gnu org licenses...

Page 9: ...th the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harm...

Page 10: ...8407A RS9110N1103 Button IC ID model R9861500D01 9393B R9861500D01 IC Antenna statement Under Industry Canada regulations this radio transmitter may only operate using an antenna of a type and maximu...

Page 11: ...nada Dans le but de r duire les risques de brouillage radio lectrique l intention des autres utilisateurs il faut choisir le type d antenne et son gain de sorte que la puissance isotrope rayonn e quiv...

Page 12: ......

Page 13: ...g started 13 3 1 Activating the Base Unit 13 3 2 Basic Use 14 3 3 Advanced Use 15 3 4 User Interface 17 3 5 Capture more 18 3 6 Shared desktop primary extended 18 3 7 Moderation 20 3 8 Audio configura...

Page 14: ...Table of contents 2 R5900050 CLICKSHARE CSE 800 15 03 2017...

Page 15: ...ide This manual Partnumber Description Level R5900050 User Guide User Available System documentation This guide is part of the documentation set describing the CSE 800 product Guide Article number Use...

Page 16: ...o term definition General info about the term Note gives extra information about the described subject Tip gives extra advice about the described subject Font overview Buttons are indicated in bold e...

Page 17: ...market Each set is sold in its specific region and it can only be used in that specific region because of WiFi regulations Components CSE 800 set A standard CSE 800 set consists of a Base Unit 4 Butt...

Page 18: ...stalled in two different ways Front and Top layout of the Base Unit At the front of the Base Unit you can find a standby button and two USB ports Status LED is mounted at the left of the standby butto...

Page 19: ...up during the second phase Button pairing is in progress software update of the Base Unit breathing white ECO standby mode static white awake and ready i e showing the welcome message on the display p...

Page 20: ...cated at the bottom of the Base Unit Antenna Four antennas are included in the CSE 800 box for concurrent dual band WiFi To avoid damage during transport they are not pre mounted The antennas can rota...

Page 21: ...erial number label containing the Barco part number the revision number production date week year and the serial number The product label with the applicable certification logos The product label cont...

Page 22: ...t the ClickShare application pairing software update of the Button in the Base Unit is in progress static white ClickShare is ready to start sharing your screen pairing is done You can now unplug the...

Page 23: ...ur mobile device from Google Play or Apple App Store Before you can use your mobile device with ClickShare you have to connect the mobile device Wi Fi with the ClickShare Base Unit Wi Fi Follow the in...

Page 24: ...2 Introduction to CSE 800 12 R5900050 CLICKSHARE CSE 800 15 03 2017...

Page 25: ...Base Unit is shut down set the rocker switch at the back of the Base Unit to I 1 Image 3 1 Power switch 2 If the system does not start up automatically push the standby button shortly Image 3 2 Stand...

Page 26: ...ur laptop Image 3 3 The LEDs of the Button start flashing white On your laptop a new drive appears Two situations are possible now A launcher is preinstalled on your laptop downloaded from the Base Un...

Page 27: ...een to the resolution of the meeting room display The aspect ratio of your screen is maintained to make sure the proportions are correct 5 To remove your content from the display click the Button agai...

Page 28: ...d your screen is displayed full screen When the display mode is set to extended if you are the ninth user you are blocked A message appears on your screen telling you the maximum number of users is re...

Page 29: ...Button become red The LEDs of your Button become white Start moderation to moderate the displayed content The selected content by the moderator is displayed Show me fullscreen to bring the content of...

Page 30: ...click on the ClickShare icon in the system tray 1 Image 3 12 Change capture mode A context menu opens 2 Click Capture More to toggle Checked capture with more details but may have a lower performance...

Page 31: ...een 1 2 Image 3 13 Primary screen displayed on the PC extended screen displayed on the meeting room display 1 2 2 Image 3 14 PC with one extended screen connected That extended screen will be captured...

Page 32: ...the AMD driver updated above version 13 8 3 7 Moderation About moderation The moderation functionality was specifically designed for use in larger rooms with multiple people wanting to share at the sa...

Page 33: ...ens 2 Select Start Moderation 2 The moderation application opens on his PC All shared content is available Image 3 19 Moderation window 3 To stop moderation close the moderation window About the diffe...

Page 34: ...ces How to display a content 1 Click on a content in the source pane and drag the selected source on to the screen Image 3 21 Display a content The content will be automatically displayed on the scree...

Page 35: ...d content is displayed full screen and all other content on the screen is removed All removed content is still available in the source pane 3 8 Audio configuration Audio configuration The connected us...

Page 36: ...2 The Sound window opens on the Playback tab 3 Select Speakers ClickShare 3 and click Set default 4 4 Click Apply or OK to activate the new setting Set ClickShare as default on MAC 1 Click on the App...

Page 37: ...This process is called pairing By default the Button s delivered with the CSE 800 set are already paired to the specific Base Unit In case you buy additional Buttons or when a Button should be assigne...

Page 38: ...p to date If not the Base Unit updates the Button software This may take more time During the pairing and update process a small status bar is display Image 3 26 Pairing message The result of the pair...

Page 39: ...ace Re pair the buttons Your screen is shown but your audio is not playing on the meeting room audio system Audio setting on the web interface is not correctly set Consult your administrator to select...

Page 40: ...drive letter Use Microsoft Windows Disk Management to assign it to a free drive letter After inserting the Button into your laptop you cannot find the ClickShare drive IT policy not mount USB drives C...

Page 41: ...ich must be collected and disposed of separately from municipal waste If the battery contains more than the specified values of lead Pb mercury Hg or cadmium Cd these chemical symbols will appear belo...

Page 42: ...d within Chinese Mainland must comply with the Marking for the restriction of the use of hazardous substances in electrical and electronic product of Chinese Mainland marked with the Environmental Fri...

Page 43: ...mporters contact information Contact To find your local importer contact Barco directly or one of Barco s regional offices via the contact information given on Barco s web site www barco com R5900050...

Page 44: ...5 Environmental information 32 R5900050 CLICKSHARE CSE 800 15 03 2017...

Page 45: ...C Capture more 18 Detailed 18 Fast 18 Client software 17 E Environmental information 29 Disposal information 29 Rohs compliance 29 F Full screen 15 G Getting started 13 14 I Importer 31 Introduction 3...

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