Troubleshooting 13
Troubleshooting
Router setup - port forwarding
If it is not possible to connect to Playmaker, the solution can be port forwarding. To ensure that users can access Playmaker from a web panel, the network
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port forwarding
.
The ports used for web panel access and mobile devices are:
Application:
Port range
:
- Playmaker Web panel
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procedure below.
> Open a web browser and enter the IP address of the network router.
> Choose the user name and type in the password to login.
> Go to the port forwarding section
(typically named
Applications & Gaming
).
> Type in the previously stated port settings (see example here).
> Save settings and leave the router setup.
Playmaker Web
!
Note that the setup layout and names of menus in the customers router may
vary between types/brands of network routers, compared to the shown example.
How to reset Playmaker (factory default)
If incorrect network settings has been applied unintentionally, the Playmaker can be reset to factory default. Note that Playmaker must set up again after a
factory reset. Before performing the factory reset, the network indicator must be solid white or orange.
> Insert a small pin, such as a straightened paper clip in the reset button hole (
see
appendix
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> The product restarts automatically and is reset to default settings.
