If You need a Service Call
If the opener needs service please call the dealer who
installed the garage door opener (for product assistance
contact 13 62 63 within Australia).
BefORe CAllInG
you should have the following
information to assist in providing the appropriate service:
Has anything happened since the opener last operated
OK, e.g. a storm, a jolt to the door etc.?
How easy is it to manually open and close the door?
What model is the opener?
Who installed the opener?
When was it installed?
1.
2.
3.
4.
5.
fault Indicator
When a fault is detected the SERVICE LED will start to
flash and a number of beeps will sound to indicate that
there is a fault. The fault will be active each time an
attempt is made to operate the door.
Pressing the LIMIT SET button will reset the opener. If
the fault continues to be tripped contact an Approved
Dealer for assistance.
Troubleshooting Guide
Symptom
Possible cause
Remedy
The opener does not work from the
transmitter
Garage door in poor condition e.g.
springs may be broken
The opener does not have power
The battery in the transmitter is flat
The opener has been put into
“Vacation Mode”
The transmitter code has not been
set
Check the door’s operation - see
monthly maintenance (Page 27)
Plug a device e.g. a lamp, into the
power point and check that it is OK.
Possible cause blown fuse
Replace the battery (Page 25)
Turn off “Vacation Mode” (Page 20)
See transmitter & code setting
procedure (Page 19)
The motor runs but the door does
not move
The opener is disengaged
Re-engage the opener (Page 25)
The transmitter range varies or is
restricted
Variations are normal depending
on conditions e.g. temperature or
external interference
The battery is flat or faulty
Position of the transmitter in the
motor vehicle
Position of the aerial will not pick up
the radio signal
See Instructions for correct use of
transmitter (Page 24)
Replace the battery (Page 25)
Change the position (Page 24)
Install an external aerial kit – see
Accessories (Page 22)
The light does not work
Light module is not inserted/
connected properly
Check for correct connection
otherwise contact your dealer for
support
The door reverses for no apparent
reason
This may occur occasionally from
weather changes or poor door
balance
The opener automatically adjusts to
compensate for changes, to adjust
the force see (Page 18)
The door opens but will not close
Auto-Close or Safety Infra-red Beam
not operating correctly
Check the installation (Page 26)
otherwise contact your dealer for
support
Controll-A-Door
®
P
Instruction Manual
26
