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For more information, contact Balmar Customer Service or Technical Support at +1(360) 435-6100 or visit the Balmar website
at
www.balmar.net. Balmar LLC believes all information herein to be factual and accurate, yet maintains no liability for factual
or typographic error. In addition, Balmar retains the right to revise or update products without notification. Visit the Balmar
website for product updates or bulletins and may apply to your alternator or voltage regulator. No part of this document may be
reproduced without express written permission of Balmar LLC © Copyright 2021.
Balmar Warranty
Balmar Warranty
Balmar Limited Warranty
Balmar’s Limited Warranty covers defects in material or workmanship on new Balmar products generally for a period of one
(2) years from the purchase date. Only consumers or dealers purchasing Balmar products from authorized Balmar retailers
or resellers and installed by a qualified installer may obtain coverage under Balmar’s Limited Warranty. Components with a
manufacturing date greater than ten (10) years old are not covered under the Balmar Warranty, even if the purchase date has
been within the past two (2) years. Purchase from unauthorized resellers, which may include some online entities, may not
guarantee the purchaser will receive a newly manufactured component, and therefore does not guarantee Warranty coverage.
Warranty Resolution
If Balmar authorizes a product to be returned to Balmar or an authorized service provider, Balmar will repair the product or
replace it without charge with a functionally equivalent replacement product. Balmar may replace the product with a product
that was previously in service or repaired, but re-tested to meet Balmar specifications. Balmar will pay to ship the replacement
product to the purchaser. By sending the product for replacement, ownership of the original product will be transferred to
Balmar. Labor charges at the consumer’s site are not covered under this Warranty. Balmar warrants that repaired or replaced
products shall be covered under the Balmar Warranty for the remainder of the original product warranty, or 90 days, whichever
is greater.
Not Covered Under Warranty
Balmar’s Warranty does not cover any problem that is caused by (a) an accident, abuse, neglect, exposure to shock,
electrostatic discharge, heat or humidity beyond the product’s specifications, improper installation, inappropriate operation/
misapplication, maintenance or modification, or (b) any misuse contrary to the instructions provided with the product, or (c)
loss, or (d) malfunctions caused by other equipment, or (e) acts of God. Examples of conditions not warranted: cracked or
broken cases, parts damaged by fire, water, freezing, lightning, collision, theft, explosion, rust, corrosion, or items damaged
in route to Balmar for repair. Balmar’s Warranty is void if a product is returned with removed, damaged or tampered labels or
any other alterations (including removal of any component or external cover) to the product. Balmar’s Warranty does not cover
labor charges or any direct, consequential, or incidental damages. Costs related to recovery removal or installation are not
recoverable under the Balmar Limited Warranty.
Applicable Laws
Balmar’s Warranty is governed by the laws of the State of Alabama, USA. The Balmar Warranty provides the purchaser specific
legal rights, and you may also have other rights that vary from state to state. Balmar’s Warranty does not affect any additional
rights consumers have under laws in their jurisdictions governing the sale of consumer goods, including, without limitation,
national laws implementing EC Directive 44/99/EC. Some states do not allow the exclusion of limitation of incidental or
consequential damages, so the limitation or exclusions of Balmar’s Warranty may not apply in certain jurisdictions.
Warranty Return Material Process
1.
Contact Balmar Technical Support at +1 (360) 435-6100. Tech Support will review the troubleshooting steps with you to
help determine if Balmar’s product is defective.
2.
Go to www.balmar.net and download the RMA request.
3.
Once complete, you will receive an RMA number, at which point you should complete the forms and send them with the
product and the original receipt showing the date of purchase to Balmar at the address listed below. Please include the
RMA number on the outside of the package.
4.
Please send the product postage prepaid via a carrier that can track the package. Note: If you have a 9-Series
Alternator to return, please ship it to our Marysville, WA location.
Balmar LLC
353 James Record Road SW
Huntsville, AL 35824
Attention: Warranty Returns RMA#
Balmar LLC
15201 39th Ave. NE
Marysville, WA 98271
Attention: Warranty Returns RMA#
