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Troubleshooting
117
AP
PE
ND
IX
5
17
Raise the buttonhole lever.
This message is displayed when the buttonhole lever is down, a stitch other
than a buttonhole is selected, and the “Start/Stop” button, etc. is pressed.
18
The authentication and encryption methods used by
the selected wireless LAN access point/router are
not supported by your machine.
The authentication/encryption methods used by the selected wireless access
point/router are not supported by your machine.
For infrastructure mode, change the authentication and encryption methods
of the wireless access point/router.
Your machine supports the following authentication methods:
If your problem is not solved, the SSID or network settings you entered may
be incorrect. Reconfirm the wireless network settings. (page 21)
Refer to “How can I find the wireless security information (SSID and network
key)” on page 119.
19
The bobbin thread is almost empty.
This message is displayed when the bobbin thread is running out. Although a
few stitches can be sewn when the “Start/Stop” button is pressed, replace
with a wound bobbin immediately.
When embroidering, press
(Thread cutter button) to cut the threads, raise
the presser foot, remove the embroidery frame, and then replace the bobbin
with one wound with plenty of embroidery bobbin thread.
20
The bobbin winder safety device has activated. Is the
thread tangled?
This message is displayed when the bobbin is being wound, and the motor
locks because the thread is tangled, etc.
21
The carriage of the embroidery unit will move.
Keep your hands etc. away from the carriage.
This message appears before embroidery unit moves.
22
The machine is still trying to connect to your wireless
network.
The machine is still trying to connect to your wireless network. Please wait a
few minutes, and then check the WLAN status.
23
The safety device has been activated. Is the
thread tangled? Is the needle bent?
This message is displayed when the motor locks due to tangled thread or for
other reasons related to thread delivery.
24
The SSID and Network Key are incorrect.
The security information (SSID/network key (password)) is incorrect.
Reconfirm the SSID and security information (network key (password)). (page
21)
Refer to “How can I find the wireless security information (SSID and network
key)” on page 119.
25
The "Start/Stop" button does not operate with the
foot controller attached. Remove the foot controller.
This message is displayed when the “Start/Stop” button is pressed to sew
Utility stitches or Character/Decorative stitches while the foot controller is
connected.
26
The wireless LAN access point/router cannot be
detected.
The wireless access point/router cannot be detected.
1. Check the following 4 points.
-
Make sure that the wireless access point/router is powered on.
-
Move your machine to an area where no items can obstruct the wireless
network signal, such as metal doors or walls, or closer to the wireless
access point/router.
-
Temporarily place your machine within about 1 m (3.3 feet) from the
wireless access point when you are configuring the wireless settings.
-
If your wireless access point/router is using MAC address filtering,
confirm the MAC address of this machine is allowed in the filter.
2. If you manually entered the SSID and security information (SSID/
authentication method/encryption method/network key (password)), the
information may be incorrect. Reconfirm the SSID and security information
and re-enter the correct information as necessary. (page 21) Refer to “How
can I find the wireless security information (SSID and network key)” on
page 119.
Error messages
Cause/solution
Authentication method
Encryption method
WPA-Personal
TKIP
AES
WPA2-Personal
TKIP
AES
Open
WEP
None (without encryption)
Shared key
WEP