PROSCRUB OWNER’S MANUAL PAGE
24
08-2017
RETURN GOODS POLICY
The ProScrub autoscrubber is an innovative and unique machine. Since it was first introduced it has
undergone a process of continuous improvement. This has been accomplished based on comments
and suggestions by customers and by the return of any defective or failed parts. Examining causes of
failures firsthand allows us to solve current problems and avoid them in the future. While this may at
first seem to be an inconvenience, ultimately you benefit from safer and more reliable products. Please
give us the opportunity to serve you better by following these RGA (Return Goods Authorization) rules.
Aztec maintains the serial number, date of shipment or sale, and customer name on each piece of
equipment sold. If you were the purchaser, please reference that information on your request for
replacement or repair. If you purchased the equipment through a dealer, please contact them.
Order the replacement part from your distributor or call Aztec: 800-331-1423. We will ship warranted
parts at our expense.
Get an RGA number when you are ordering the replacement part. Return the failed part to us within 30
days, freight prepaid, exactly as it was at the time of failure. Our inspection and evaluation will attempt
to determine the probable cause of failure.
If our inspection reveals that the failed part was defective, we will credit your account for the entire
amount of the part including your cost of return freight.
We intend to be reasonable on any matter that is related to our warranty service or other wear-related
problems which our customers feel need attention. Please help us to help you. Before assuming that a
part is defective, check the repair manual to see if the problem might be something that you or one of
your employees might be capable of correcting. If it is not, follow the above policy and depend on us to
respond quickly and responsibly.
RETAILER/DISTRIBUTOR CONTACT INFO
PURCHASE DATE:
DISTRIBUTOR NAME:
DISTRIBUTOR PHONE NUMBER(S):
NOTES:
