DMX lighting troubleshooting
If you have any problems with DMX lighting, consult this troubleshooting section to solve the difficulties with
your product. If this troubleshooting section does not solve your problem, contact your dealer for more
information and help.
This troubleshooting section contains the most frequently encountered problems and is not a complete
collection of possible faults, defects and solutions. The troubleshooting section applies for DMX controllers,
DMX cabling and DMX light fixtures. Not all of the described problems, causes and solutions may apply to
your situation, as product details may vary from product to product.
Problem
Possible Cause
Solution
The fixture cannot be turned on
No power cable plugged in
Plug the power supply into a
suitable power outlet.
The fixture does not respond to
DMX signals
Wrong DMX address
Set the DMX address to the right
value.
DMX controller blackout function
activated
Deactivate the blackout function of
your DMX controller.
Faulty positioning of the DMX
polarity switch on the controller
Flip the polarity switch on your
DMX controller.
No response or DMX activity
signal LEDs activated
Check your DMX cables for
possible connector breaks and
replace them if necessary.
The fixture does not respond to
sound
Wrong operating mode selected
Check if the sound-activated mode
of the fixture is activated.
Speaker placed too far away or
lack of bass
Place your light effect closer to
your speakers (or vice versa)
and/or increase low-frequency
volumes. The microphone will not
be triggered by high-pitched
sounds.
The beam output is very low
Dirty/dusty optics
Clean the lens and/or other optics
with a dry or damp cloth.
Dimmer is not set to full output
Set all dimmer levels to 100% on
your DMX console.
Sometimes the DMX signal is lost
and/or some fixtures are
flickering / behaving oddly
Faulty/broken DMX cables
Check your DMX cables for
possible connector breaks and
replace them if necessary.
Power cable interference on your
DMX signal
Avoid installing the DMX and
(high-)power cables parallel to
each other.
No DMX terminator
Insert a DMX terminator at the end
of your DMX chain.
Signal loss or distortion in DMX
values
Insert a DMX booster in your DMX
chain after 32 fixtures or less. After
a maximum of 32 fixtures the DMX
signal needs to be refreshed.
Any information and illustrations shown in this user manual are subject to change without further notice.
User manual version: 1.0
Creation date + author initials: 28-10-2015 RV Revision date + author initials: -
