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Chapter 7: Network Troubleshooting
Status Page Errors
We were unable to obtain an IP address from your DHCP server
Possible Issue
Troubleshooting Steps
Internet port you are using is not active.
Attempt to use a different Internet port, or verify
that the current port is active.
Ethernet cable from WAN to Internet port is mal-
functioning.
Use a different Ethernet cable.
Agency network only accepts devices with static
IP addresses.
You must enter a static IP address, provided by
your IT department. For this, click on the net-
working tab and fill in the required fields.
We were unable to locate a DNS server
Possible Issue
Troubleshooting Steps
Port 53 is blocked.
Confirm that Port 53 is not being restricted by
your firewall.
DNS Server address(es) entered incorrectly –
This
applies only when using Static IP configuration
.
Return to the networking tab and verify that the
DNS Server address information has been en-
tered correctly.
We were unable to communicate with a network time server
Possible Issue
Troubleshooting Steps
Appropriate port (80 or 443) is blocked.
Confirm that Port 80 or 443 are not being re
-
stricted by your firewall.
We were unable to communicate over a secure (HTTPS) channel
Possible Issue
Troubleshooting Steps
Port 443 is blocked.
Confirm that Port 443 is not being restricted by
your firewall.
