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Chapter 6: Troubleshooting the Axon Dock
I cannot reach the status page
•
Ensure that Wi-Fi or any other Internet connection is disabled/disconnected on your computer. If
an Internet connection is enabled on your computer, it may interfere with accessing the Evidence.
com status page.
•
If your agency uses the 10.10.1.1 IP address for internal use, contact Customer Service.
•
Ensure that the computer you are connecting to the dock is set to acquire an IP address via DHCP.
• Try another Ethernet cable connecting your computer to the dock.
• Ensure that the dock is plugged into an active power outlet.
•
Try accessing http://10.10.1.1 from a different browser or computer, if possible.
The status page is giving an error
• If you receive an error that indicates anything besides completing the Evidence.com Authentica-
tion, please see
Network Requirements
Network Requirements
(Chapter 2)
to confirm network
requirements are met.
I am asked for a user name and password when navigating to 10.10.1.1
• The default user name for the dock is admin and the password is admin. This will be a pop up box
after you click OK on the configuration assistant. If you have changed the user name and/or pass
-
word, you will need to provide the credentials you configured.
I don’t know my Agency Domain or User name and Password
•
You can find your agency domain by going to http://prod.Evidence.com and typing in your email
address. It will direct you to your organization’s Evidence.com account, thus providing your agency
domain name.
•
For example, “YourAgencyPD.Evidence.com”
• You must be an Evidence.com Admin in order to register the dock. Your user name and password
will be the same login credentials that you use to login to your Evidence.com account.
