Axon AX1012 User Manual Download

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Contents

Chapter 1: Overview ..........................................................................................................

What is it? ......................................................................................................................................................1

Chapter 2: Registration, Assignment, and Operation ...........................................

Register, Assign, and Reassign ............................................................................................................. 2

Option A: Axon Device Manager App (Recommended) ........................................................... 2

Option B: Axon Evidence.com ..........................................................................................................4

Firmware Updates ......................................................................................................................................6

Upload Sensor Logs to Axon ..................................................................................................................8

Operating Modes ........................................................................................................................................9

Setup - Exit Low Power Mode ...........................................................................................................9

Verification and Calibration - Test Mode .....................................................................................10

Operation - Field Mode .....................................................................................................................10

Operation - Mute Mode ...................................................................................................................... 11

Sensor Reset ............................................................................................................................................... 11

Chapter 3: Maintenance and Troubleshooting ......................................................

Battery Replacement ...............................................................................................................................12

Troubleshooting .......................................................................................................................................13

Technical Support .................................................................................................................................... 16

Chapter 4: Additional Information ............................................................................

Warranty Policy .........................................................................................................................................17

Warnings ......................................................................................................................................................17

Radio Waves ...............................................................................................................................................17

Declaration of Conformity................................................................................................................ 19

Compliance Marks .................................................................................................................................... 19

Summary of Contents for AX1012

Page 1: ... Sidearm User Manual Model AX1012 IMPORTANT SAFETY INSTRUCTIONS Read all warnings and instructions Save these instructions The most up to date warnings and instructions are available at www axon com MMU0069 Rev F ...

Page 2: ...6 Upload Sensor Logs to Axon 8 Operating Modes 9 Setup Exit Low Power Mode 9 Verification and Calibration Test Mode 10 Operation Field Mode 10 Operation Mute Mode 11 Sensor Reset 11 Chapter 3 Maintenance and Troubleshooting 12 Battery Replacement 12 Troubleshooting 13 Technical Support 16 Chapter 4 Additional Information 17 Warranty Policy 17 Warnings 17 Radio Waves 17 Declaration of Conformity 19...

Page 3: ...nd check LED Red blinking incorrect sensor placement Yellow blinking acceptable sensor placement for bracket mount Green blinking acceptable sensor placement for adhesive mount When an installed sensor exits Low Power mode with pistol in holster the LED blinks red and you can enter Test Mode Test Rapidly blinking yellow after double button press Remove pistol The LED blinks blue three times once t...

Page 4: ...and delivery of low battery notifications and other alerts Low battery notifications cannot be sent for unassigned devices Option A Axon Device Manager App Recommended Axon Device Manager ADM records the sensor s serial number with Near Field Communication NFC technology and is the easiest and most accurate way to record serial numbers and assignments to Axon Evidence com 1 Open the Axon Device Ma...

Page 5: ...ister and assign a sensor Enter the name or badge number of the person you want to assign the sensor to and then tap enter as shown in Figure 2 B To reassign a sensor Tap Reassign enter the name or badge number of the person you want to assign the sensor to and then tap enter as shown in Figures 3 and 4 The Signal Sidearm sensor is assigned and information is updated in Axon Evidence com 5 Tap Com...

Page 6: ...r and assign units before they are installed on holsters To manage sensors in Axon Evidence com you must have Device Administration permission Register and Assign on Axon Evidence com 1 Sign in to your Axon Evidence com account 2 On the menu bar click Admin and then under Devices and Applications click Signal Sidearm Registration 3 Enter the Signal Sidearm sensor Serial Number as shown in Figure 5...

Page 7: ...ventory and then click Signal as shown in Figure 6 3 Search for the Signal Sidearm sensor you want to reassign You can search by serial number currently assigned user or model In the search results click the Serial Number for the Signal Sidearm unit you want to reassign as shown in Figure 7 Figure 7 Figure 6 ...

Page 8: ... in Figure 8 6 Click Assign Device Firmware Updates Axon periodically releases firmware updates for Axon devices It is important that you maintain the latest firmware on your sensors to get the best performance and stability 1 Open Axon Device Manager ADM 2 Log in to your agency s Axon Evidence com account 3 In ADM tap the Settings menu in the upper left 4 Under Firmware Updates tap Devices as sho...

Page 9: ...after 30 seconds elapses If the sensor returns to Field Mode before the firmware update begins you must place it in Mute Mode again 7 Place the unit on the back of the phone with the mute button facing the phone This will initiate the Bluetooth pairing of the device to the phone Note The NFC reader is typically located on the back of phones Refer the manufacturer s guide for your device to determi...

Page 10: ...e 11 We recommend updating no more than 5 units at one time 9 When the firmware update is complete the Sidearm unit will reboot and automatically unpair from the phone Upload Sensor Logs to Axon If a sensor is not functioning properly Axon may ask you to upload the device s internal logs 1 Open the ADM app 2 Log in to your agency s Axon Evidence com account 3 In ADM tap the Settings menu in the up...

Page 11: ...ediately begin updating firmware Once complete re pair the unit with the phone 9 If the firmware is up to date the Signal Sidearm unit will appear with the Options button Tap Options 10 Tap Send Logs as shown in Figure 13 A status bar will appear showing the progress of the log uploads Multiple device logs can be uploaded at one time Operating Modes Signal Sidearm has four operating modes Low Powe...

Page 12: ... blinks red three times if calibration is unsuccessful refer to the Troubleshooting section of this manual 3 Place the pistol in the holster The LED should illuminate green 4 Remove the pistol from the holster The LED should turn off 5 Repeat steps 3 and 4 three more times If the LED does not illuminate or turn off repeat from step 1 In case the problem persists Adhesive Mount remove the mount and...

Page 13: ...section of this manual You may need to reset the sensor You can reset the sensor from any mode Follow the steps below to reset the sensor 25 sec 1 Press and hold the button for approximately 25 seconds You should see the following LED indications Initially the LED shows a solid green or red The color indicates battery status Then the LED blinks the color indicating battery status The sensor is in ...

Page 14: ...f purchase and a new CR2430 battery 1 If your pistol and holster are on your duty belt put the sensor in Mute Mode and safely remove your pistol 2 Remove the top and bottom screws that attach the sensor to the bracket as shown in Figure A 3 Remove the four outer screws to take the sensor apart as shown in Figure B 4 Open the snaps shown in Figure C by placing the blade of a flat head screw driver ...

Page 15: ...If this does not correct the issue check the placement of the device to ensure it is correctly located My Axon camera does not activate when I draw my pistol from my holster Possible Cause 1 The Axon camera or the Signal Sidearm sensors are not powered on or do not have sufficient battery power to function properly Remedy 1 Ensure that the camera is powered on and has sufficient battery power If y...

Page 16: ...not been modified Modifications such as using an aftermarket slide or painting the holster may cause the Signal Sidearm sensor to not function correctly Possible Cause 9 Your Signal Sidearm sensor is not in Field Mode Remedy 9 Your sensor may be in Mute Mode blinking green LED Wait 30 seconds for your sensor to exit Mute Mode Your sensor may be in Test Mode LED on solid if pistol is in holster or ...

Page 17: ...the correct bracket one can be requested from Axon Possible Cause 2 You may have placed a spacer on the incorrect side of the bracket Remedy 2 Use of a holster spacer is acceptable provided that the spacer is installed between the bracket and the belt clip Do not install a spacer between the bracket and the holster as this may reduce performance of your Signal Sidearm sensor My battery lasted much...

Page 18: ... it is low Possible Cause 3 The button or button circuitry may be damaged in such a way that it appears to be held down Remedy 3 If your sensor is resetting repeatedly this is likely the cause and you will need to replace your sensor Possible Cause 4 The wrong battery size or type was inserted in the sensor the battery was inserted upside down or the battery holder is damaged or corroded This may ...

Page 19: ...ugh periodic and thorough evaluation of scientific studies The standards include a substantial safety margin designed to assure the safety of all persons regardless of age and health Before a device model is available for sale to the public it must be tested and certified to the FCC that it does WARNING FOLLOW SAFETY INSTRUCTIONS These warnings should be read prior to use of the Axon Signal Sidear...

Page 20: ...adiated output power of this wireless device is far below the FCC radio frequency exposure limits AVIS Commission fédérale des Communications FCC Industrie Canada IC Cet appareil répond aux limites d exposition humaines du corps trouvées dans ANSI IEEE C95 1 2005 Le bon fonctionnement de cet équipement selon les instructions contenues dans ce guide entraînera une exposition nettement inférieure au...

Page 21: ...p i r e ne dépasse pas celle requise pour établir une communication satisfaisante Declaration of Conformity Axon declares that this Axon system is compliant with the requirements of the Radio Equipment Directive RED 2014 53 EU Electromagnetic Compatibility EMC 2014 30 EU directive and the EU Low Voltage Directive 2014 35 EU A copy of the original Declaration of Conformity can be found at www axon ...

Page 22: ...emark of Google Inc Torx is a trademark of Acumen Global Technologies Wi Fi is a trademark of the Wi Fi Alliance and Windows is a trademark of Microsoft Corporation AXON Axon Axon Device Manager Axon Evidence and Axon Signal Sidearm are trademarks of Axon Enterprise Inc some of which are registered in the US and other countries For more information visit www axon com legal All rights reserved 2019...

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