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10/19/21, 7:42 PM

AXIS W100 Body Worn Camera User manual

https://help.axis.com/axis-w100-body-worn-camera

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Operating system

Function

Requires

Wireless

Activation

by app

Android 10 and later

Camera

Permission -

Location

Permission -

Wireless

Activation

by user

iOS 11 and earlier

Camera

Permission -

iOS 11 and later

Camera

Permission -

Local network Permission -

Problem

Cause

Solution

Body
worn
camera

Camera
doesn't turn
on.

Camera is in shipping mode.

Add the camera to the body
worn system, see

Add

cameras

Camera is out of battery.

Charge the camera, see

Charging the camera

. If

charging the camera doesn’t
help, see below.

Troubleshooting

Basic troubleshooting

AXIS W100 Body Worn Camera

󰍜

Summary of Contents for W100

Page 1: ...anual https help axis com axis w100 body worn camera 1 68 The Axis body worn solution 1 Body worn solution 2 Body worn system 3 Content destination 4 RFID reader optional 5 Body worn camera This is the Axis body worn solution AXIS W100 Body Worn Camera ...

Page 2: ... the camera in the docking station the docking station charges the camera s battery and the camera connects to the system The system controller then seamlessly transfers all data from the camera to the content destination of your choice The system controller also keeps the cameras up to date with the latest firmware and settings and monitors the health of the Axis body worn solution The system is ...

Page 3: ...tions when storage space is critically low See Monitor system controller storage for more information AXIS Body Worn Manager shows for how long a camera has been in use For example this can give you an indication that a camera is lost or needs a firmware upgrade There s now also a 15 second option in addition to the existing 30 60 and 90 second pre buffer In the camera profile you can now choose t...

Page 4: ...extension system controllers The users and cameras that are added to the extension system controller are managed through AXIS Body Worn Manager For information on how to extend your system by adding more system controllers see Extend the system Note You need these hardware components to install a body worn system Installation tutorial Axis Body Worn Installation tutorial Axis Body Worn Install you...

Page 5: ...ue to Access AXIS Body Worn Manager for the first time Configure your system Access AXIS Body Worn Manager for the first time Use AXIS IP Utility version 4 14 or later Before you start make sure you have the latest firmware available You can download it at axis com content destination connection file available see Content destinations 1 Find the system controller on your network 1 1 Go to axis com...

Page 6: ...It is also required when unlocking a camera that for security reasons is locked and can t be used in the system The passphrase can t be changed Download the System restore key to your computer and store it in a secure location Name your body worn system This makes it easier identifying it in your content destination and in different cloud services and when you receive email notifications about cri...

Page 7: ...t to AXIS Case Insight G t th AXIS C I i ht S t I t t G id f h l h t i t t A i b d See Content destinations for more information Select the power line frequency that is used in your region With the right frequency there is less image flicker The American regions usually use 60 Hz The rest of the world mostly uses 50 Hz If you re not sure of your region s power line frequency check with the local a...

Page 8: ...ent destination for example when you add remove or change a user or when you change a camera name This type of communication is one way which means that the content destination doesn t push corresponding changes to the body worn system You must connect to a content destination before you can use the body worn system We recommend that you delete the connection file from your computer after connecti...

Page 9: ...ou can receive a system notification If the system backup fails to synchronize See Email notifications Use Camera profiles to apply the same camera settings to a group of users You can for example create different profiles for the day and night shifts A default camera profile is assigned to new users Camera settings Sub setting Description System backup 1 Go to Settings System backup 2 Click Confi...

Page 10: ...S TW1201 Mini Cube Sensor is connected this behavior is applied to the mini cube sensor s front recording indicator Notification Choose camera feedback for starting and stopping recordings Periodic recording reminder The camera vibrates periodically while recording as a reminder and as reassurance Select a preferred interval for the periodic reminder or turn it off Allow silent mode Allows the cam...

Page 11: ...nting flexibility for the mini cube sensor AXIS Body Worn Assistant settings Description Allow access to recordings Choose whether the camera user is allowed to view recordings in AXIS Body Worn Assistant or not Recording settings Sub setting Description Recording settings Sub setting Description Resolution Choose between 1080p and 720p image resolution Text overlay Select the data to include in t...

Page 12: ...n the pre buffer Location data Assisted GNSS ephemeris enabled Record the geographical position of the camera when and where a recording is started and stopped if the camera has GPS signal Turn off location data for indoor use Location data increases power consumption Example Camera settings for user group 1 and Example Camera settings for user group 2 show how different camera and recording setti...

Page 13: ...aw format This results in a slightly higher bitrate 2 The pre buffer has a dedicated space on the camera storage When using the maximum resolution 1080p in very complex scenes with a lot of movement or in low light the pre buffer memory can get full resulting in a slightly shorter pre buffer time than configured in AXIS Body Worn Manager 3 Location data is for outdoor use only We recommend turning...

Page 14: ...off the microphone while recording Select Allow audio recording off 1 Location data is for outdoor use only We recommend turning Location data off for indoor use A body worn user in the system is the link between a recording and the person using a body worn camera To create a user Example Camera settings for user group 2 Allow user to record video and audio continuously during a long shift by savi...

Page 15: ...nly if you re using AXIS Case Insight When you enter a user s email address as username a corresponding guest user is created in AXIS Case Insight This guest user has no access to any recorded evidence in the system Access rights for the user are managed in AXIS Case Insight You can t enter or change the username for an existing user To do this you must remove the user and add it again 3 4 Choose ...

Page 16: ... user can undock the camera For self assign camera assignment setup see Set up self assign camera assignment Note A camera doesn t function unless a user is assigned to it All LEDs flash red when you undock it to indicate that a user must be assigned to the camera before use Add cameras 1 Dock the camera you want to add to your system All camera LEDs will flash with amber light 2 Go to Devices 3 I...

Page 17: ... accessed through the system setup wizard and is available after a system reset The RFID reader required for this setup is External RFID Card Reader 125kHz 13 56MHz with NFC USB Always install your RFID reader s in the same location as your docking stations 1 Connect the RFID reader to the system controller Wait for the LED on the reader to light up green which takes about 15 seconds The reader no...

Page 18: ... register it Keep tapping until all dots turn blue 9 Disconnect the RFID reader from the computer 10 Connect the same RFID reader to the system controller Extend the system 1 Connect the new system controller to the same network as the existing body worn system 2 Access the new system controller see Access AXIS Body Worn Manager for the first time 3 Select Extend an existing system 4 Create an adm...

Page 19: ...rollers list select the system controller s you want to add and click Add Certificates 1 Create a certificate signing request 2 Use your CA certificate authority to sign the CSR certificate signing request 3 Install certificate Create a certificate signing request 1 Go to Settings Certificates 2 Click Create 3 In Create self signed certificate enter your values and click Create 4 Open the context ...

Page 20: ... person wearing the camera falls In combination with pre buffer this feature ensures that the whole incident is captured without manual activation To turn on fall detection A holster sensor detects unholstering to automatically trigger video recording In combination 1 Go to Settings Certificates 2 Click Install 3 Click Select file and locate your signed certificate with the filename filename crt 4...

Page 21: ...r body worn ca 1 Make sure the holster sensor is disconnected from its power supply 2 Go to Users and select the user that you want to pair the holster sensor with 3 Click to pair new equipment 4 Click Pair Holster sensor 5 Dock the camera do one of the following based on camera assignment method Fixed camera assignment Dock the camera assigned to the body worn user that you want to pair the holst...

Page 22: ...nd is useful when managing recordings and building cases Note Location data is for outdoor use only We recommend turning Location data off for indoor use To turn on Location data Self assign camera assignment Self assign a camera undock it and wait for it to start Operation status LED lights up green 8 Connect power supply to the holster sensor 9 The wireless connectivity status LED on the camera ...

Page 23: ... view recordings in AXIS Body Worn Assistant or not You can turn it on or off in the camera profile To turn off access to recordings The body worn system comes with a set of standard features out of the box The Cloud extensions are a set of additional cloud based capabilities Available cloud extensions are Improves the location data performance and helps decrease the time it takes to get the first...

Page 24: ...y worn axis cloud 443 HTTPS API for feature flags Proxy for api flagsmith com Azure Front Door Global agnss bod yworn axis cloud 443 HTTPS API for fetching Assisted GNSS GPS data files Azure Front Door Global api bodyw orn axis cl oud 443 HTTPS API for global endpoints i e fetching Regions Azure Front Door 1 Go to Settings Cloud 2 Turn Cloud extensions on 3 Select a Cloud server location To enable...

Page 25: ... st axis co m 80 443 TLS 80 TLS System controller regional onboarding Used for establishing trust and registering the system controller to a regional onboarding service The system controller may try to establish connections to any of these addresses If the system controller can t establish connection it will try another entry in the list This means that it is okay to allow connections to only a su...

Page 26: ...95 60 68 121 443 195 60 68 121 80 Global oakcgi o3c axis com 443 HTTPS System controller regional onboarding Used for retrieving owner authentication key which is required for registering the system controller to a regional onboarding service Europe Germany de bodyworn axis cloud Region Domain Port Purpose EU Germany logs de body worn axis cl oud 443 HTTPS Endpoint for uploading zipped logs from s...

Page 27: ...bo dyworn axis cloud 443 HTTPS API endpoint onboarding system controllers Used for initiating onboarding sequence EU Germany axisbws de azure devices net 443 HTTPS WSS Endpoint used for application communication between system controller and cloud Azure IoT Hub EU Germany o3c 01 de bodyw orn axis clou d o3c 02 de bodyw orn axis clou d 443 HTTPS System controller regional onboarding The system cont...

Page 28: ...bodyworn axi s cloud 443 HTTPS API for fetching Assisted GNSS GPS data files Azure Front Door US East device useast bodyworn ax is cloud 443 HTTPS API endpoint onboarding system controllers Used for initiating onboarding sequence US East axisbws useast azure devices net 443 HTTPS WSS Endpoint used for application communication between system controller and cloud Azure IoT Hub US East o3c 01 useast...

Page 29: ...ns remove the email address and click Set Note Email notifications Lost connection to content destination Lost connection to extension system controller System controller storage space is low Failed to synchronize system backup 1 Go to Settings Email notifications 2 Enter your email address 3 Optionally select Send a test email to verify the address 4 Click Set The Email notifications feature requ...

Page 30: ...ontent destination Always use AXIS Body Worn Manager to remove users Always initiate all body worn system maintenance such as resetting the system or removing a camera from AXIS Body Worn Manager Transfer a camera to a different user 1 Assign a camera to a user 2 Go to your content destination and make the required changes to the user structure Remove a user 1 Go to Users 2 Click the user you want...

Page 31: ... worn camera in another system you must first remove the camera from your current system Then you can add the camera to the new system To transfer a camera to another body worn system 1 Go to Settings Password 2 Enter your old password and your new password 3 Click Save Download system report 1 Go to Support System report 2 Click Download system report 3 Send the file to Axis support 1 Access the ...

Page 32: ...e cameras and extension system controllers from the body worn system Note You can remove a camera both docked and when it s in use If you choose to remove the camera when it s in use all content is transferred and the camera is removed after it s docked When the content transfer is complete the camera is reset to factory default with the latest uploaded firmware To remove a camera from the body wo...

Page 33: ...ntroller from the system in AXIS Body Worn Manager before you physically disconnect it When you remove a system controller from the body worn system all content is transferred to the content destination and the system controller is reset to factory default settings 1 Go to Devices 2 Click the system controller you want to remove 3 Open the context menu 4 Click Remove Replace system hardware Replac...

Page 34: ...an reset an extension system controller to factory default settings by removing it from the body worn system see Remove an extension system controller If you can t access the body worn system through AXIS Body Worn Manager you can reset each extension system controller by accessing them separately Remove a camera 4 Undock the old camera 5 Add the new camera to the system see Add cameras Replace ex...

Page 35: ...controllers preventing you from resetting the body worn system This is a security feature ensuring that all evidence is uploaded to the content destination Never remove cameras or users in the content destination before they re removed in AXIS Body Worn Manager 1 Remove all cameras see Remove a camera 2 If possible disable the corresponding cameras in the content destination 3 Remove all extension...

Page 36: ... Manager The system restore takes about the same amount of time it takes to restart the system See Restore a system with more than one system controller for information on how to restore the system Lets you replace the system controller and reestablish the connection between the body worn system and the existing cameras See Restore a system with a single system controller for information on how to...

Page 37: ...s the new system controller see Access AXIS Body Worn Manager for the first time 3 Click Create a new system 4 In the System restore key step of the system setup click upload an existing System restore key to restore the system 5 Enter your Super admin passphrase 6 Click Select file and select your System restore key 7 Click Upload 8 Finish the system setup 9 Unlock cameras Restoring a system with...

Page 38: ... key The System restore key is generated and downloaded during the system setup You can also download a System restore key at any time in AXIS Body Worn Manager 1 Go to Support System restore key 2 Click Download System restore key 3 Enter the Super admin passphrase that you created in the system setup 4 Click Download and store the System restore key in a secure location The System restore key is...

Page 39: ...llback server as opposed to Manual time as these ensure an accurate system time The time and time zone of your body worn system must always match the time and time zone of the content destination If the time set in the body worn system is incorrect time difference may prevent the GPS from providing location data in the recording A correct system time is critical when using recordings as evidence m...

Page 40: ... of the system and enables system administrators to keep track of status of a device throughout its lifetime You can download the Firmware version report under Support Firmware The system controller is the central integration and management point of the body worn solution It controls the transfer of evidence from the body worn camera to the content destination in a secure way Note The System contr...

Page 41: ...amera 41 68 recordings are stored Number Name Description 1 Status LED Green The system controller is ready to use Amber Storage warning Less than 8 storage left Red General warning Connection with Content destination failed or storage error 2 Power button See table below AXIS W100 Body Worn Camera ...

Page 42: ...tem controller is ready for use Turn off the system controller Press and hold the power button until the status LED turns amber Shut down begins when the status LED turns amber The system controller is off when the status LED turns off Restart an extension system controller remotely Restarting a system controller stops all ongoing processes and makes it temporarily inaccessible 1 Access the extens...

Page 43: ... button 5 Function button 6 Camera lens 7 Front button Number Name Description 1 Docking status Green Camera is ready to use battery charged files transferred software up to date Pulsing amber Battery charging file transfer software update any combination of is ongoing 2 Recording status Red Recording 3 Operation Green Standby ready to use AXIS W100 Body Worn Camera ...

Page 44: ...hours left 5 Storage status Green 1 hour of recording left Amber 0 5 1 hours of recording left Red 0 0 5 hours of recording left 6 Microphon e Lights up if you ve turned off the microphone 7 Wireless connectivit y status Lights up green Paired Pulsing amber Pairing Lights up red Pairing failed 8 Camera extension Green Camera extension connected Pulsing amber Switching between camera sources when c...

Page 45: ...ecording stops Turn off microphone audio is on by default Press the function button for at least 3 s Microphone LED on Turn on microphone Press the function button for at least 3 s Microphone LED off Turn on silent mode Press the top button for at least 3 s Turns off the display front recording indicator beep and vibration Turn off silent mode Press the top button for at least 3 s Turns on the dis...

Page 46: ...00 Daily Use Guide AXIS W100 Daily Use Guide We recommend checking a few things before starting a shift Starting a shift Before you undock the camera make sure that the docking status is green which indicates that the battery is charged all files are transferred and that the software is up to date If you re using self assign camera assignment tap your self assign tag on the RFID reader All LEDs on...

Page 47: ...ow using a dry nonabrasive cloth See Cleaning for more cleaning recommendations Optionally use the live view in AXIS Body Worn Assistant to check your camera image making sure that it is working properly and that the camera orientation is okay Ending a shift the camera battery is charged before the next shift all content is uploaded to the system controller the camera s software is up to date came...

Page 48: ...th a low battery as soon as possible The battery discharges over time which shortens the expected battery life Do not leave a fully charged camera on the docking station or connected to USB charging for a long time It can shorten the expected battery life Always remove the camera from the body worn system through AXIS Body Worn Manager before storing it When you remove the camera from the system t...

Page 49: ...nd restore its energy Cleaning Use a non abrasive solvent free neutral soap or detergent with water Use a soft microfiber cloth or moist non abrasive sponge Dry with a soft cloth to prevent water spotting Never use harsh detergents such as gasoline benzene or acetone to avoid material degradation Never use abrasives of any kind to clean the camera Use disinfection products with up to 50 percent is...

Page 50: ...ement The camera processor uses power in relation to the movement in the scene Factors that increase recording bitrate are Increased movement in the scene or camera movement High recording resolution Low light increases image noise A scene with few objects and colors for instance a typical office results in a lower bitrate than a more complex scene Note The pre buffer has a dedicated space on the ...

Page 51: ...LED is still red then there is something wrong with the body worn camera If the camera extension LED is off then there is something wrong with the sensor camera Try replacing the sensor camera LED All flash amber The camera Is not added in the body worn system Add the camera to the body worn system see Add cameras A user is not assigned to the camera Dock the camera and assign a user to it see Ass...

Page 52: ... and the system controller Make sure that the system controller is okay see Dashboard LED Docking status flashes amber Battery red Battery is not charging Try the General troubleshooting steps If the problem persists try axis com support 1 The body worn camera is in shipping mode until it is docked and added to a body worn system Shipping mode is a power saving mode used for transportation and sto...

Page 53: ... to the main body worn camera 1 You can choose to disable the Front button used to start and stop recordings on the main body worn camera and use only the recording button on AXIS TW1201 Body Worn Mini Cube Sensor To do this go to the camera profile in AXIS Body Worn Manager Note AXIS TW1201 Body Worn Mini Cube Sensor has no built in microphone If audio recording is critical make sure the micropho...

Page 54: ...ecording categorize and add description to recorded video if supported by your content destination access user help including the Daily Use Guide Recorded video can t be saved to your mobile device The visual watermark in the image is only visible when viewing video in AXIS Body Worn Assistant The purpose of the visual watermark is to prevent anyone from spreading video without the possibility to ...

Page 55: ... Assistant resulting in a secure pairing Pair and connect AXIS Body Worn Assistant AXIS Body Worn Manager offers two ways to pair a body worn user with a mobile device You have access to the body worn user s camera and mobile device You don t have access to the body worn user s camera and mobile device The body worn user receives a pairing request per email Note To complete the pairing the camera ...

Page 56: ...anager and in AXIS Body Worn Assistant The QR Code and the PIN code are valid for 24 hours You must enter the PIN code in AXIS Body Worn Assistant within 5 minutes after you undock the body worn camera A mobile device can be paired with one body worn user only AXIS Body Worn Assistant is paired with a body worn user This means that you can connect any camera to AXIS Body Worn Assistant once the ca...

Page 57: ...dd notes to Add your notes The notes are saved when you leave the Information view See Category and notes for more information Categories and notes contain additional information about a recording This information can for instance help investigators or evidence management systems when building a case or when managing files You can add a category and notes to a recording using AXIS Body Worn Assist...

Page 58: ... Activation by user iOS 11 and earlier Camera Permission iOS 11 and later Camera Permission Local network Permission Problem Cause Solution Body worn camera Camera doesn t turn on Camera is in shipping mode Add the camera to the body worn system see Add cameras Camera is out of battery Charge the camera see Charging the camera If charging the camera doesn t help see below Troubleshooting Basic tro...

Page 59: ...or directly after the previous recording was ended Recording started directly after the previous recording was ended When using the maximum resolution 1080p in very complex scenes with a lot of movement or in low light the pre buffer memory can get full Image looks foggy The lens is dirty Clean the lens see Cleaning 1 Press and hold the power button on the camera for 4 seconds 2 Dock the camera an...

Page 60: ... is not discovered by the system and doesn t appear in AXIS Body Worn Manager The docking station is connected to the system controller through a router Enable IPv6 on the network No camera is assigned to the user when the user taps the RFID tag on the reader using self assign None of the cameras are currently ready for use A camera is ready for use when it has enough storage and battery and it ha...

Page 61: ...tent destination remove the extension system controller in AXIS Body Worn Manager before you remove it from the system physically Then you can remove the camera Docking station Docking station LED doesn t turn on The docking station doesn t have power Connect the docking station to the power supply Docking stations can t be powered by PoE System controller Can t find system controller in AXIS IP U...

Page 62: ...d Open the device in AXIS Body Worn Manager to check the transfer status Dock the camera and wait for all recordings to be transferred Transfer status history is displayed for three days after the transfer is complete The time in the body worn system doesn t match the time of the content destination Make sure that the body worn system and the content destination have matching time Out of licenses ...

Page 63: ...sferred from camera to system controller but not from the system controller to the content destination The camera has been removed from the content destination Rename the user that the camera is assigned to and restart the system controller Connection between the body worn system and the content destination is lost Certain configurations such as the IP address of the content destination were chang...

Page 64: ...FID reader The LED on the reader doesn t turn green when connecting it to the system controller You are using an RFID reader that is not supported by the body worn system Use External RFID Card Reader 125kHz 13 56MHz with NFC USB Video No location data in text overlay Location data is turned off Turn Location data on in the camera profile No GPS signal at the start of the recording No user ID in t...

Page 65: ... the page gives you easy access and help to fix the problem Details about any issue is shown when you hover the respective device in the list If you re not sure what s causing the problem with your body worn system one of the following actions may help Camera System controller Dashboard General troubleshooting steps 1 Restart the body worn camera If the camera is docked undock the camera and dock ...

Page 66: ...ces and open the system controller that you re interested in AXIS Body Worn Manager shows for how long a camera has been in use For example this can give you an indication that a camera is lost or needs a firmware upgrade To view information about camera use go to Devices and open the camera that you re interested in 1 Restart the system controller see System controller Logs and recordings remain ...

Page 67: ...ary protection for your data and services Axis devices do not impose a password policy as they may be used in various types of installations To protect your data we strongly recommend that you Contact support at axis com support W ll t d t h i t t ith d t d h d t Learn more Secure passwords Use a password with at least 8 characters preferably created by a password generator Don t expose the passwo...

Page 68: ... and the user experience We don t collect any personal data Please refer to our Privacy Policy for details AXIS Body Worn Manager uses Google Analytics See Google Privacy Terms for information on How Google uses information from sites or apps that use their services To change your privacy settings go to Settings Privacy Support pages Privacy policy Legal Libraries 2021 Axis Communications AB All r...

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