10/19/21, 7:42 PM
AXIS W100 Body Worn Camera User manual
https://help.axis.com/axis-w100-body-worn-camera
63/68
Problem
Cause
Solution
Recording is
deleted.
Retention time of the content
destination is short. For
example: If the retention time
on the content destination is 7
days, and the recording on the
camera is 8 days old when
docking, then the recording will
be deleted when it reaches the
content destination.
Change the retention time
on the content destination
to a higher value.
Recording is
transferred
from camera
to system
controller,
but not from
the system
controller to
the content
destination.
The camera has been removed
from the content destination.
Rename the user that the
camera is assigned to, and
restart the system
controller.
Connection
between the
body worn
system and
the content
destination is
lost.
Certain configurations, such as
the IP address of the content
destination were changed.
AXIS Body
Worn
Assistant
Can’t
complete
pairing
The wireless range between the
mobile device and the body
worn camera is limited.
Keep the mobile device and
the body worn camera
closer together.
Can’t connect
to body worn
camera
Can’t use
Live
view
AXIS W100 Body Worn Camera
